Great when it works
I have a B monitor that has a standalone Parent unit with a screen and app access. The Parent unit rarely has issues unless the cameras themselves disconnect for some reason. The app however, has not worked in a week or two. The Parent unit is working just fine, so it is an app issue and there does not seem to be any actual resolution when this happens
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Mobile app keeps losing camera
Regularly makes you re-add the camera. You need to be next to the camera or parent unit to do so. Why? What is the point in a mobile app if you have to be within sight of the hardware? Infuriating, inconvenient, and if it happens when you’ve left baby with a sitter it’s downright stressful because you can’t check in!
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No longer works
App worked great for about 2 years then you’d have to go to the account screen then back to the camera screen for it to work. Now it won’t work at all says can’t load account
Sucks
Started out great. It was nice to be able to see my app when my husband was home and I was working. Then all the sudden app stopped giving notifications. Tried to reset the app, the camera. All the things definitely will be looking for something else with our next baby.
App stop working properly
I can’t review previous notifications and it’s frustrating please fix that
Video playback errors
Could have really used some of the recordings off off here! They often fail if it wasn't recent.
Doesn’t monitor movement anymore
I’ve used this app for 4 years now and it has gone more and more downhill each year. Lately it never connects and you have to jump through so many hoops just to get a feed and now it stopped recording motion and giving motion alerts. So disappointing because I’ve recommended vtech monitors to other parents.
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Problemas con la App
No llegan las notificaciones de movimiento y sonido a mi celular se supone que el punto es tener un monitor con la función de que los puedas monitorear con el celular es saber cuando se despiertan o están llorando y jamás llegan las notificaciones 😒
Great but app not working with wifi or 4/5G
Both cameras have been great and it’s coming up to two years but now I’m having problems with the app on my phone because of problems with the wifi in the home. I can see the babies on the screen on the actual monitor but not on the app whether I’m trying to use the wifi or 4/5G.
How do I fix this problem as really don’t want to have to buy two new and different monitors/devices.
How do I fix this problem as really don’t want to have to buy two new and different monitors/devices.
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Muchas fallas
No me deja vincular a mi celular las camaras, no sirven los qr, ya reinicie todo, no sirve
Mitigé
Bug : Impossible de visionner plus de 2 mouvements récents… c’est vraiment dommage
Not the best
I like this app and how it has milestones and things like that but when I look at the video footage that it captures if I watch one video it won’t let me replay that video or watch any other videos for a while.
Constant issues
First it would lose all data if you force closed the app and you had to re pair the baby monitor. Now I get notifications from the monitor but it says it’s offline when I go into the app. Super glitchy. If it worked well it would be a decent app.
App is great. Actual monitor could be better.
Great size, works well, relatively easy setup. However, the battery in the monitor bulged with our second baby and we had to replace it within four years. Wish there was an easier solution than purchasing another monitor from eBay and changing the battery out after the new monitor wouldn’t connect.
Flaky and untrustworthy
Great when it works but the pairing doesn’t last more than a day on iOS. Constantly have to scan the QR code on the monitor because it always loses connection. Very frustrating, can’t be trusted. Been over two years now without a fix. Expensive tech that doesn’t work. Wouldn’t buy again.
Laggy
Video incredibly laggy since iOS update. Closing and reopening app constantly just to see my baby.
Going down hill
I've used this app in my son's room for a year and a half no problem. Out of nowhere I'm consistently having to re-connect to the camera.
Disconnected
Love the app though I’m upset that it keeps disconnecting all the time! I have really good WiFi so I know that’s not the problem, and I wish the company could update the app more often:)
The app does not work on latest i0s
STILL NOT FIXED. For well over a year there’s been an odd work around where you have to first click on account and then go to camera to see it working. However recently not even that works. It says “can’t connect to your account, try later”. I try to sign out to re sign in but when I click sign out it tells me “unable to sign in”. It’s very frustrating to not be able to view the monitor from the app as that’s one of the main reasons for purchase.
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*Failed to retrieve video*
We’ve had our vtech monitor since 2023 and have been hoping for an update that fixes our issues but we’ve had no luck. The physical monitor is fine if you just want the in-home connection and nothing more. The app is helpful for getting notifications of sound or movement but that’s about it. The quality drops pretty significantly, often. This was a pretty big concern when we had an infant, and we had to carefully watch for breathing. The grain was so bad there was no way to tell. We definitely leaned more on the in-home device, but even that can get kind of grainy sometimes. But our biggest complaint has been the playbacks…or lack thereof. 9/10 times, the playback “failed to retrieve video”. And once you do get one that works, you better hope you were screen recording because if you try to go back it’s gone, unable to retrieve video. If you are relying on this app to record important moments, may the odds be ever in your favor. We have dealt with it for years because we simply don’t have the money to invest in a new setup and the physical monitor is enough at this point. But we would never have purchased this for our infant had we known about these issues beforehand.
We have attempted every troubleshooting method over the years, updating when available, full uninstalls/reinstalls, multiple devices, and at this point…it’s just the app.
We have attempted every troubleshooting method over the years, updating when available, full uninstalls/reinstalls, multiple devices, and at this point…it’s just the app.
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