Needs updates
The audio cuts off when I talk and the volume is so low on the camera the kids can barely hear me the same for the other VTech app and my camera looses direct signal and wifi signal completely out of nowhere
Notifications
The app randomly stops sending motion and sound detection alerts. I’ve checked all notifications settings. Nothing has changed on my end. This isn’t the first time this has happened. Please fix ASAP. The app also takes a very long time to connect to the camera. I have a strong internet connection but the camera doesn’t always load.
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Notifications
The app randomly stops sending motion and sound detection alerts. I’ve checked all notifications settings. Nothing has changed on my end. This isn’t the first time this has happened. Please fix ASAP.
Push notifications won’t work
I rely on the sound alert feature to know when to wake up with my baby. For the past few days, the app has not sent me a push notification for any of my enabled alerts, which is extremely frustrating.
Great App
Not sure where to message for help - but having this same issue again with sound notifications. The app may need another update!
Works fine but no notifications anymore
I no longer get notifications for motion or sound despite all things being checked to have notifications and my phone also being set up to get notifications. Very inconvenient considering the physical monitor that came with the cameras doesn’t work at all so I rely on loud volume and notifications to alert me if my toddler got out of her bed or if my other toddler is crying. I don’t know if that’s a baby pro app problem or what but it is frustrating.
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Help
I have been using the app for a while but suddenly I have stopped receiving notifications to the app. I tried resetting and removing re-adding camera.
Good when it works
I’ve used the app for about 2 years. It’s had its share of issues, but overall it’s been a decent app for checking in on my baby. Recently though, it has stopped sending me notifications of motion or sound. I checked all my app settings, as well as my phone settings and nothing had changed. I updated my phone to the most recent iOS and also deleted and reinstalled the app. It is still not working. Without this feature working, the app is basically useless. Please fix this issue.
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Notification not working
It has worked fine before. But maybe there's some updates after.
I don't have notification on iPhone. In-app motion detection is activated. The notification setting in iPhone is also enabled.
We have tested in multiple iPhone devices.
It works in android though.
The iPhone is on the latest iOS version.
We bought the cams primarily because of the notification.
Please fix it ASAP.
I don't have notification on iPhone. In-app motion detection is activated. The notification setting in iPhone is also enabled.
We have tested in multiple iPhone devices.
It works in android though.
The iPhone is on the latest iOS version.
We bought the cams primarily because of the notification.
Please fix it ASAP.
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Not sending mobile notifications
The app used to work great and notify my phone when there was a motion/sound, it no longer does that. Nothing was changed settings wise, and all notifications are enabled. Super frustrating!
Screen recordings
I love the app, but I do hate that the screen motion clips never works.. I find that really sad..
Sucks..
Literally the app never works, my settings don't save any memories and don't know why that happened because the first few days of use it did. App only works when I'm near the monitor and there's no point of that.
Doesn’t Load Consistently
The app is fine when it works. When it doesn’t, which is about 85-90% of the time, you have to close and reboot the app numerous times for it to start up again. You’d think this would have been addressed after years—nope.
Notifications fail
I like having the app but the biggest perk of having it stopped working. It no longer notifies you if there is sound or motion. I’ve tried everything to get the notifications to work including uninstalling and reinstalling and it only pops up this tiny box while you’re actively watching the feed which completely defeats the point.
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Verification email
Recently I’ve been logged out of the app, I cannot log back in as it keeps sending a verification email after I’ve entered my details, but this email never arrives. I’ve checked junk & spam etc, but no matter how many times I attempt it or press resend it never arrives
Baby
Vtech
Great when it works
I have a B monitor that has a standalone Parent unit with a screen and app access. The Parent unit rarely has issues unless the cameras themselves disconnect for some reason. The app however, has not worked in a week or two. The Parent unit is working just fine, so it is an app issue and there does not seem to be any actual resolution when this happens
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Mobile app keeps losing camera
Regularly makes you re-add the camera. You need to be next to the camera or parent unit to do so. Why? What is the point in a mobile app if you have to be within sight of the hardware? Infuriating, inconvenient, and if it happens when you’ve left baby with a sitter it’s downright stressful because you can’t check in!
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No longer works
App worked great for about 2 years then you’d have to go to the account screen then back to the camera screen for it to work. Now it won’t work at all says can’t load account
Sucks
Started out great. It was nice to be able to see my app when my husband was home and I was working. Then all the sudden app stopped giving notifications. Tried to reset the app, the camera. All the things definitely will be looking for something else with our next baby.
