NOTIFICATIONS ARENT WORKING!!!
Ever since I got my iPhone 16 Pro Max updated to iOS 26, notifications do not show my way as a compatible app. When I go to apps on my phone settings, my way only list and such as being a searchable app, but as far as notifications go, it doesn’t give me the opportunity to turn them on or off. Whenever I uninstall the app and reinstall the app, it does ask me a prompt to allow notifications, but even if I choose allow notifications are not an option within the settings on my phone. What the hell is going on? I have missed my dose so many times because of this that now I’m dosing on Fridays instead of Mondays this is ridiculous!!!!!
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Journal entry missing
Suddenly I am not allowed to add journal entries. And the app keeps reminding me I have not added a journal entry. How could I add one if I am not allowed to???
customer support hard to get answers from!
I’ve tried contacting the team for about a month and have not been able to get them to update the copay card information even though it was confirmed via phone, poor customer experience and frustrating that this is the way to get the shot.
Worthless
Poorly thought out. Not intuitive. Shouldn't have to call support for basic questions.
Glitch that tells me I missed a dose that I didn’t.
Currently, I have a glitch that is making the app. Tell me at least three times a day that I missed my “last dose on January 14” even though it is March. I did not miss that dose either.
It works
Working great, support staff superb
Thank you!
This app has been extremely helpful and informative. I appreciate Dupixent and the team of professionals who truly care about their patients!
Dupixent has made my life normal again. Thank you!
Dupixent has made my life normal again. Thank you!
Highly recommended
Good medicine
No longer compatible with iPhone 17
Please update the app. Cannot login on iPhone 17. It displays a message saying the app is not compatible with OS version
Essential App!!
This app is essential to my Dupixent prescription. I’ve added my shot schedule to my calendar to my iPhone calendar, as everything goes into my digital calendar these days, right? Everything’s in our brain’s. Everything will be remembered, right? We’re all super busy, but we will definitely remember to keep up with our own shot schedule, especially if it’s already in our calendar, because it’s in the cloud, right? Wrong!!! I thought that too! And, I thought, just like you, that you don’t need this prescription app. ‘Why do I need this? Just another app clogging up my phone….(eye roll).’ NOPE! I’ve had so many days that I’ve forgotten to take my shot out of the fridge! So many times I’ve been so busy and forgotten to take my shot completely! Every single time this app has reminded me to take my shot out of the fridge, take my shot, refill my prescription. You NEED this app! LOVE IT!!
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App won’t open
No matter how many times I’ve downloaded and redownloaded, restarted my phone, etc. the app crashed before it even loads.
App will not open
App will not open
Face ID
Please please please add Face ID to log in. Thanks
Medicine
Didn’t receive replacement after saying I would
So apparently the Dupixent case manager said she wasn’t able to send me an invite code via email. She sent the invite code so many times to my phone and for some reason the code are not coming through I need this app because I feel like it’s very helpful and beneficial. Help. Two star for now until I get this figured out. The I’ll write another review for five stars.
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Worst app ever
The app won’t run without a reg code. You can’t get the code by calling support. The say they will send or call with a code but it never happens even after months of trying. Worst app ever. It’s almost laughable.
Copay card
When I access copay card information on the app, it says copay card not found and direct me to call the MyWay support number. I was sent around to different departments and none of them had an answer or was able to help me. I spoke with 3 case managers and all of them sent me to Copay card departments but then they told me to speak to case managers since they don’t have any information regarding the app. No one seems to be trained and have any understanding of the process. Wasted hours of my day.
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App not giving shot reminder
I was getting reminders for my shots the day before and the day of my shot, and today and the one a couple of weeks ago I didn’t get a reminder. How do I get the app to remind me again? I’m also having issues getting into the app again even with WiFi turned off.
Terrible
This app has no way to personalize your injection schedule. It spams you with u wanted notifications without a way to turn them off. It’s basically useless with no utility.
Can’t login Update: Go to the end:
I have had issues trying to get logged into the app since I’ve had it. I have never been able to do any of the things the other people have mentioned. I finally got fed up and turned off the facial recognition part of the login and now I get a big white notice that says’ “We’re sorry, something’s went wrong. Please try again.” , and that’s as far as I can get. It’s super frustrating. I have only been on Dupixent a few months. It seems like it might help me with my asthma, if I can manage not to get sick. Dupixent is awesome, the app has some issues. I would give the shot ten stars if I could.
I had my husband called dupixent MyWay and they gave him the number to the app. After he called the app and explained what was going on and we tried a few things, we found out they have a glitch and we live in an area where the Internet signal isn’t the greatest, so I have to use cellular data to use the app, which is totally fine.
I had my husband called dupixent MyWay and they gave him the number to the app. After he called the app and explained what was going on and we tried a few things, we found out they have a glitch and we live in an area where the Internet signal isn’t the greatest, so I have to use cellular data to use the app, which is totally fine.
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Response from developer
Greetings Nanabana1! Thank you for sharing your feedback. We aim to provide nothing less than a delightful experience and will look into this issue and assess how we can improve. Please reach out to support@mywayappsupport.com with any further comments, concerns, or suggestions you may have so we can better support you. The MyWay App team wishes you a great day!
