DONT DOWNLOAD
5 months as a regular customer, and one experience has changed that completely.
I travel regularly for work and have used Naki for the past 5 months, around 4-5 times a month in Belgium. I had never had an issue and was genuinely happy to use the service whenever I needed it.
Then I used Naki once in France.
The power bank stopped working shortly after I rented it. My phone went from 22% to just 37%, despite me paying for the rental period. I contacted customer service expecting a simple €6 refund for a device that clearly wasn’t working properly.
What followed was a ridiculous back-and-forth with the customer service team, who repeatedly hid behind their 15-minute internal refund policy, rather than acknowledging that their equipment had failed and that I hadn’t received the service I paid for.
My bank ultimately reviewed the transaction and returned the €6 to me.
And to be clear, this was never about €6.
It’s about how you treat a regular customer when something goes wrong. I went from being a regular user who happily used Naki several times a month, to never wanting to use this company again, purely because of how the customer service team handled a very simple situation.
One experience in France completely changed my opinion of the company.
There are better options out there, and I’ll be supporting those companies instead and recommending them to others.
Naki, you turned a €6 issue into losing a regular customer. What a shame.
I travel regularly for work and have used Naki for the past 5 months, around 4-5 times a month in Belgium. I had never had an issue and was genuinely happy to use the service whenever I needed it.
Then I used Naki once in France.
The power bank stopped working shortly after I rented it. My phone went from 22% to just 37%, despite me paying for the rental period. I contacted customer service expecting a simple €6 refund for a device that clearly wasn’t working properly.
What followed was a ridiculous back-and-forth with the customer service team, who repeatedly hid behind their 15-minute internal refund policy, rather than acknowledging that their equipment had failed and that I hadn’t received the service I paid for.
My bank ultimately reviewed the transaction and returned the €6 to me.
And to be clear, this was never about €6.
It’s about how you treat a regular customer when something goes wrong. I went from being a regular user who happily used Naki several times a month, to never wanting to use this company again, purely because of how the customer service team handled a very simple situation.
One experience in France completely changed my opinion of the company.
There are better options out there, and I’ll be supporting those companies instead and recommending them to others.
Naki, you turned a €6 issue into losing a regular customer. What a shame.
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WWarren92c
Very poor customer experience
I used Naki for the first time 1 month ago. I had a problem with returning the hardware. The station did not accept my return. I reached out to support. Still today after 1 month I have not received my refund. I even went back the day after to share proof that I had returned the battery. If they don’t trust the honesty of their customers, we should not trust them. I will never use Naki again, nor would I recommend.
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LLauLala1
Smooth
Saved me & my iphone battery countless times. Smooth usage and their station docks are everywhere.
BBrusselsRunner
SCAM!!!
They charge 12€ for 1 hour use
AAnna__A_
Rip off
12€ for 1 hour use of a powebank
AMArsen Mec7777
