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5 months as a regular customer, and one experience has changed that completely.
I travel regularly for work and have used Naki for the past 5 months, around 4-5 times a month in Belgium. I had never had an issue and was genuinely happy to use the service whenever I needed it.
Then I used Naki once in France.
The power bank stopped working shortly after I rented it. My phone went from 22% to just 37%, despite me paying for the rental period. I contacted customer service expecting a simple €6 refund for a device that clearly wasn’t working properly.
What followed was a ridiculous back-and-forth with the customer service team, who repeatedly hid behind their 15-minute internal refund policy, rather than acknowledging that their equipment had failed and that I hadn’t received the service I paid for.
My bank ultimately reviewed the transaction and returned the €6 to me.
And to be clear, this was never about €6.
It’s about how you treat a regular customer when something goes wrong. I went from being a regular user who happily used Naki several times a month, to never wanting to use this company again, purely because of how the customer service team handled a very simple situation.
One experience in France completely changed my opinion of the company.
There are better options out there, and I’ll be supporting those companies instead and recommending them to others.
Naki, you turned a €6 issue into losing a regular customer. What a shame.
I travel regularly for work and have used Naki for the past 5 months, around 4-5 times a month in Belgium. I had never had an issue and was genuinely happy to use the service whenever I needed it.
Then I used Naki once in France.
The power bank stopped working shortly after I rented it. My phone went from 22% to just 37%, despite me paying for the rental period. I contacted customer service expecting a simple €6 refund for a device that clearly wasn’t working properly.
What followed was a ridiculous back-and-forth with the customer service team, who repeatedly hid behind their 15-minute internal refund policy, rather than acknowledging that their equipment had failed and that I hadn’t received the service I paid for.
My bank ultimately reviewed the transaction and returned the €6 to me.
And to be clear, this was never about €6.
It’s about how you treat a regular customer when something goes wrong. I went from being a regular user who happily used Naki several times a month, to never wanting to use this company again, purely because of how the customer service team handled a very simple situation.
One experience in France completely changed my opinion of the company.
There are better options out there, and I’ll be supporting those companies instead and recommending them to others.
Naki, you turned a €6 issue into losing a regular customer. What a shame.
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Very poor customer experience
I used Naki for the first time 1 month ago. I had a problem with returning the hardware. The station did not accept my return. I reached out to support. Still today after 1 month I have not received my refund. I even went back the day after to share proof that I had returned the battery. If they don’t trust the honesty of their customers, we should not trust them. I will never use Naki again, nor would I recommend.
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Smooth
Saved me & my iphone battery countless times. Smooth usage and their station docks are everywhere.
SCAM!!!
They charge 12€ for 1 hour use
Rip off
12€ for 1 hour use of a powebank
Scam
It wasn’t work but they charged me for the 1hours used , when I contacted them , they said they will not give a refund . So run
Powerbank didnt came out of the box.
Charged me 50€ for nothing. Its a scam.
Mal
Necitaba cargar el móvil y cuando cogí el powebank no funcionaba y no hay forma de reclamar igualmente te lo cobran, se supone que 1 € media hora, yo lo tuve 15 minutos creyendo que estaba cargando y me han cobrado 2€ .. estoy flipando
Awful
Constant ‘expected error’. Could not charge my phone at all. Awful.
I do not recommend this charging option.
On 8th of may, I took a Naki power bank in Brussels, and it required 2 € for each hour of use, and also 10€ deposit for the power bank, deposit that should have been returned back on my card when I brought the power bank to the charging station.
I did not recieve that deposit. It is a scam, I do not reccomend this method of charging.
I did not recieve that deposit. It is a scam, I do not reccomend this method of charging.
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No hay atención al cliente
Me han cobrado 50€ por equivocación y no me lo devuelven a mi cuenta aún habiendo entregado la batería.
Service à fuir
Bonjour, mon achat concerne une location de batterie mais j’avais bien remis la batterie avant je être débité mais j’ai été débité plus alors que je devais normalement récupérer mon argent et l’application me prévient quand la batterie est réceptionné en station j’ai également des photos qui le prouvant
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They scammed me! And I still don’t have their answer
‼️don’t use it 🚫
I am very unsatisfied with your service and product. Almost a month ago, I used your power bank in Brussels. I was never refunded the 17 euros for the deposit, and when I returned the power bank within the specified time, 20 euros were debited without my consent. How is it possible for a service that should cost less than 3 euros per hour to end up costing me 37 euros? I filed a complaint in a timely manner, and I was told to wait a few days for the refund. I provided additional details and information promptly as requested. It's been over a month, and still nothing. Moreover, I have been blocked from the chat on my phone. What kind of service is this?
I am very unsatisfied with your service and product. Almost a month ago, I used your power bank in Brussels. I was never refunded the 17 euros for the deposit, and when I returned the power bank within the specified time, 20 euros were debited without my consent. How is it possible for a service that should cost less than 3 euros per hour to end up costing me 37 euros? I filed a complaint in a timely manner, and I was told to wait a few days for the refund. I provided additional details and information promptly as requested. It's been over a month, and still nothing. Moreover, I have been blocked from the chat on my phone. What kind of service is this?
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Voleurs
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Great!
Yesterday I used one for the first time. As my battery was only 2% I typed in the wong email but only noticed after. I was worried that my return would be wrong but the only thing you need to do is simply place it back in de machine. The customer service is really good as they are quick and kind to help you right away! Great system for when you’re in need!
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It doesn’t work!
It doesn’t work at all, but they make pay as many times as you try to use their materials! And don’t even try contact the assistance, they work only from Monday to Friday surely a nine tot five lol. Never again without my power bank
Me han cobrado 50€ por una hora
Ha habido un error en el cobro. En la app me apetece el uso de 58’, que sería 1€ pero en el banco tengo una factura de 50€. Nadie me responde para darme una solución y que me devuelvan el dinero.
Muy practico
Muy práctico para emergencias y a buen precio
Pratique
Très pratique de trouver ces distributeurs de batterie de secours dans les différents endroits de fête sur Paris car cela permet de ne plus stresser d’avoir plus de batterie en fin de soirée et de pouvoir utiliser les applications de VTC sereinement pour rentrer.
Prix très correct . Première utilisation et complètement fan
Prix très correct . Première utilisation et complètement fan
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Decepcionante
3 veces que he intentado alquilar una batería, 3 veces que me ha dado problemas y no he podido. La idea es buena pero no funciona.
