Support is non existant
I finally gave up on this company. For the $, go with Govee or Hue. Their products work and if you need support, it’s there. The last 2 Holiday seasons the Nano lights would become unreliable and not connect but the support was even worse. Many nights I was walking outside to the lights to physically reset it so it would connect again. Not this year, went with another brand. They connect continuously and are reliable.
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Bad App
I love Nanoleaf, but I hate their app. It’s convoluted and not very intuitive.
Never connects properly
Was glitching a month after I got it
A terrible app
They cannot color matter and connect the Nanoleaf 4D scenes together with other Nanoleaf lamps - constantly disconnecting. For this money, Chinese products with taxes 10 times cheaper work more stably.
Nanoleaf
Amazing. Nobody seems to care about the invasive/abusive permissions just TO ADD a new device. why do you need wifi with precise location? why you need access to local network? once added, permissions can be denied again but that is not acceptable. seriously, most people don't care and just tap things mindlessly without a care in the world. not me. this is make or break. I won't recommend nanoleaf nor will I continue investing in your products. you need to respect privacy. creepy not knowing what data you're capturing.
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Keeps crashing
The app just keeps crashing for me all of a sudden.
Every Update Makes This App Worse ⭐ 1/5
This app is an absolute disaster. It’s buggy, unreliable, and somehow manages to get worse with practically every update.
Devices constantly appear offline despite being connected and functioning perfectly in Apple Home. Scenes randomly fail, the wrong scenes activate, devices require frequent restarts, and basic functions routinely stop working for no apparent reason.
The latest update has rendered ALL of my saved scenes unavailable across every device. Attempting to transfer scenes results in a “device unavailable” error, even though those same devices are online and responding normally in Apple Home. Every attempt to send a scene fails.
The app is painfully inconsistent, and updates seem to introduce more bugs than they resolve. It’s ridiculous that an app designed to control smart lighting requires this much troubleshooting just to perform its most basic functions.
To make matters worse, contacting support results in generic, seemingly AI-generated responses that offer little meaningful assistance.
Stop adding features and fix the app. Focus on stability, connectivity, and reliability. Users shouldn’t have to constantly fight with an app just to control their lights.
At this point, the Nanoleaf app is easily the most frustrating part of my entire smart home setup.
Devices constantly appear offline despite being connected and functioning perfectly in Apple Home. Scenes randomly fail, the wrong scenes activate, devices require frequent restarts, and basic functions routinely stop working for no apparent reason.
The latest update has rendered ALL of my saved scenes unavailable across every device. Attempting to transfer scenes results in a “device unavailable” error, even though those same devices are online and responding normally in Apple Home. Every attempt to send a scene fails.
The app is painfully inconsistent, and updates seem to introduce more bugs than they resolve. It’s ridiculous that an app designed to control smart lighting requires this much troubleshooting just to perform its most basic functions.
To make matters worse, contacting support results in generic, seemingly AI-generated responses that offer little meaningful assistance.
Stop adding features and fix the app. Focus on stability, connectivity, and reliability. Users shouldn’t have to constantly fight with an app just to control their lights.
At this point, the Nanoleaf app is easily the most frustrating part of my entire smart home setup.
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Last time for Nanoleaf purchase
The app rarely works right. Every time there’s an update, there’s a problem never resolved. Then there’s one after another of glitches added. They never put efforts into resolving the issues that been around for so long and new ones added.
The lights work very well but the app is so glitchy it is unbelievable the company just don’t care.
This is the last time I’d buy Nanoleaf.
The lights work very well but the app is so glitchy it is unbelievable the company just don’t care.
This is the last time I’d buy Nanoleaf.
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Pretty unreliable.
At least 3 or 4 times a week I either can’t turn my lights on or off. Half the community light programs don’t work. The app is designed poorly, several parts of the app don’t make sense. This is a weak system.
Can’t connect lights
My lights won’t even register as a thing and even when I put in the code nothing happens and I’ve done absolutely everything the instructions stated
Fix it please
Doesn’t work
Firmware updates
Very frustrating seems like it doesn’t want to update intentionally!
garbage
had a controller die on me, bought a 2nd one and it also died, this company is useless
Useless
It is as terrible as they say. The app just keep bugging and is useless.
Works great!!
I only wish it was Wi-Fi connected so I could access and function from anywhere!
Don’t waste your time
Great to begin with then after about a month they disconnect and are impossible to connect again, tried several different wifi settings including data, continue to prompt they are unable to connect. As I’ve seen this is an issue that dates back years ago, clearly not something they are interested in resolving.
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Perpetually damaged
Why is this app so bad? The lights are so awesome but the controller is alway messing up losing connection and not working. Yikes
they just want you to buy newer products
i have these lights for 6 years and every update draws them down to where it impossible to connect and now with the latest update i can find a custom light to settle the mood that i want. Honestly i give up trying to work the app. Im very tech savy and it impossible to reset and connect it. I would never buy a product from them ever again
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We love our Nanoleaf system!
We installed all the lights ourselves over a year ago and enjoy changing the color patterns each month. The Nanoleaf community has created thousands of color combinations oand we have the option of creating our own. Everything about Nanoleaf has been super and user friendly!!
Infuriating app and connection
I wanted to love my Nanoleaf setup, but I cannot recommend it to anyone. The hardware looks beautiful on the wall, but the user experience is ruined by the app.
Pairing the devices is a massive chore, and even after you get them set up, they constantly show up as "unreachable" or disconnected. I find myself factory-resetting my panels and repairing them constantly just to change a color.
The app interface itself is clunky, slow, and unintuitive. It feels like the software team completely gave up. If you want smart lighting that actually stays connected to your Wi-Fi and responds when you tap your screen, look elsewhere.
Pairing the devices is a massive chore, and even after you get them set up, they constantly show up as "unreachable" or disconnected. I find myself factory-resetting my panels and repairing them constantly just to change a color.
The app interface itself is clunky, slow, and unintuitive. It feels like the software team completely gave up. If you want smart lighting that actually stays connected to your Wi-Fi and responds when you tap your screen, look elsewhere.
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