constant errors
every few days i get errors that i can't login. my password is right, but i shouldn't have to contact suppport when my password is correct. end up waiting a few days just to login again. super frustrating
Response from developer
Thank you for your feedback. We are continuously working to improve our internet banking app. We are so very sorry for your inconvenience.
Soulless people! Worst bank to have a loan with
Years of zero missed payment and this only time I reached out to them because I had a loss in my family and I have spent a lot in medical bills, they couldn’t assist with even one month extension. Literally all my banks and credit cards were able to assist by extending my due date with no penalty fees. The only bank that said “sorry we have no option, if you do not pay by Friday, we will have to report you to the credit bureaus.
I will work hard and in 3 months will refinance with another bank. I don’t care about having a higher interest.
I will work hard and in 3 months will refinance with another bank. I don’t care about having a higher interest.
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Broken
The app just gives a software error when I try to login. I see reviews from months ago complaining about this so clearly they aren’t going to fix it.
Worst Financial Banking App I’ve Ever Dealt with
This app has had two consistent glitches.
1. It constantly removes my Face ID authorization forcing me to enter my password again.
2. It is IMPOSSIBLE to reset your password on here. I’ve triple-checked the info I’ve entered to reset password and always receive an error. I then have to call customer service to reset and they’re only open 8-5. Absolute garbage.
1. It constantly removes my Face ID authorization forcing me to enter my password again.
2. It is IMPOSSIBLE to reset your password on here. I’ve triple-checked the info I’ve entered to reset password and always receive an error. I then have to call customer service to reset and they’re only open 8-5. Absolute garbage.
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This app is terrible since the update I expect more from a hometown bank
This app is so unusable you can make deposits or withdraws, and it won’t show for days you end up having to login into the online version. Hopefully,NASB takes better care of their customers in the future.
Response from developer
Thank you for your message! While some of our users are able to gain access through the app others are not. They are continuing to work on the issue, we apologize for the inconvenience.
