constant errors
every few days i get errors that i can't login. my password is right, but i shouldn't have to contact suppport when my password is correct. end up waiting a few days just to login again. super frustrating
Response from developer
Thank you for your feedback. We are continuously working to improve our internet banking app. We are so very sorry for your inconvenience.
Soulless people! Worst bank to have a loan with
Years of zero missed payment and this only time I reached out to them because I had a loss in my family and I have spent a lot in medical bills, they couldn’t assist with even one month extension. Literally all my banks and credit cards were able to assist by extending my due date with no penalty fees. The only bank that said “sorry we have no option, if you do not pay by Friday, we will have to report you to the credit bureaus.
I will work hard and in 3 months will refinance with another bank. I don’t care about having a higher interest.
I will work hard and in 3 months will refinance with another bank. I don’t care about having a higher interest.
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Broken
The app just gives a software error when I try to login. I see reviews from months ago complaining about this so clearly they aren’t going to fix it.
Worst Financial Banking App I’ve Ever Dealt with
This app has had two consistent glitches.
1. It constantly removes my Face ID authorization forcing me to enter my password again.
2. It is IMPOSSIBLE to reset your password on here. I’ve triple-checked the info I’ve entered to reset password and always receive an error. I then have to call customer service to reset and they’re only open 8-5. Absolute garbage.
1. It constantly removes my Face ID authorization forcing me to enter my password again.
2. It is IMPOSSIBLE to reset your password on here. I’ve triple-checked the info I’ve entered to reset password and always receive an error. I then have to call customer service to reset and they’re only open 8-5. Absolute garbage.
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This app is terrible since the update I expect more from a hometown bank
This app is so unusable you can make deposits or withdraws, and it won’t show for days you end up having to login into the online version. Hopefully,NASB takes better care of their customers in the future.
Response from developer
Thank you for your message! While some of our users are able to gain access through the app others are not. They are continuing to work on the issue, we apologize for the inconvenience.
does not work
i get an error every time i try to log into the app
Response from developer
Thank you for your message! While some of our users are able to gain access through the app others are not. They are continuing to work on the issue, we apologize for the inconvenience.
Please fix
Ok seriously your app doesn’t work I cannot log in! I have an iPhone XS on current os I have deleted and re downloaded your app multiple times and still I can only log in via your website. Please roll out an update for this it had been months. I am considering taking my business elsewhere.
Response from developer
We are sorry for the trouble you are experiencing with our app. For further assistance, please contact us at 1(800)677-6272 option 3 and we will be happy to assist you.
It’s been three months and the app still doesn’t work
Yup
Response from developer
We are sorry for the trouble you are experiencing with our app. For further assistance, please contact us at 1(800)677-6272 option 3 and we will be happy to assist you.
Update Terrible
Can’t log in, keeps telling me my password is incorrect, but I can log in just fine with the password online from my computer. Absolutely worthless.
Fraud
They will offer you a good rate and interest at the beginning just to have you accept the loan and once you start making payments, the will increase everything and not even gradually or slowly. My mortgage was increased by $700 just 1 year later. I didn’t even know that was possible. Stay away from this bank, they’re evil!
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Update is Terrible
Basic functionality is reduced! I can’t message customer service anymore and also the APR % information is missing from the savings account and CD account. This thing is useless!
New App is a Step Back.
Unlike the old app, the new NASB app does not provide the account’s interest rate in the details section, nor does it continue the ‘messages’ feature.
The new app
This new app is trash it takes forever to load and for some reason I can’t see my paycheck pending in my account anymore go back to the old app!!!
Update is Terrible
I used to love this app. It was so simple and easy. The new app may look flashy but now we have lots the little things that were super beneficial. You can no longer see pending transactions!! This is one thing I used to brag about to people who banned elsewhere and not having it can be problematic.
Just 1 critique
I love the recents changes to the app but now I can no longer view my balance at each individual transaction. I’d like to know if I have more money in my account after this paycheck vs last paycheck. Can we please re add this feature?
iOS 17 Crashes
I’ve been trying to make a external transfer, and the app crashes when I try to select accounts. Had to use a old iPad running iOS 16 to get it to work.
Excellent information
Maigen Burton at the Harrisonville branch is very educated on accounts are handled and gave me the information I needed when we started up our savings account and then just recently named it as a Trust account. She’s always polite and courteous. ~ Julie Bennett
Obsolete
This is app is so obsolete compared to what other banks have. It’s ridiculously useless. And what’s the point of offering ID face option to customers if you cannot afford the technology for it?
Mobile Deposit
Very convenient, and accurate process.
Multiple calls because wrong ‘FIX’ was done; no call backs, no communication
My time is valuable….multiple calls to NASB to correct an issue, told I would get a call back - no call back received . Called again after what was supposed to be corrected was completely ignored and actually took out my current email. 2 nd call placed and asked for “tech person to call me’ so it is explained properly by me…not in the 3rd person where translating issue is apparently lost!!
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