Ok
Good
No Tellers
It’s ridiculous that there are no tellers working. We come to bank to work with a teller. Why are you guys forcing people to use machine when they want to speak with someone?
Check deposit
Depositing checks is a pain. The app always closes out on me mid deposit and I have to log back in and restart. This happens multiple times.
Lack of service
Cannot get debit/credit card to work and withdraw money. Cannot get customer service on phone. Not having tellers in branches is such an Inconvenience. There really is not any benefit to banking with this bank. Will be closing accounts once balances are paid in full. Please bring the tellers back to ALL the branches.
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App
Working well
Answer phones
It is next to impossible to have someone answer the phone. They just keep to rotating you from one menus to another till you get frustrated and hang up. My location on 63 rd St has gotten rid of tellers and now you usually have to stand in line. A lot of people don’t know how to use the video teller and it takes forever to get your turn. Nice having to stand there for 20 minutes to get your turn. Customer service is at an all time low. Going back to my previous bank. I’ve had it. Them making money is way more important than their customers!
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Best bank
BEST BANK EVER!
Good app poor service
The app is easy to use, which is good because the rest of the customer service is horrible. Phone calls rolled to voicemail. You might get a call back.
No zelle
No zelle available
Add zelle
Great banking option overall just add a zelle option into the app
Calls…
Why can’t somebody answer the phone?!
Account Balance
The app is not allowing me to see any account info including my balance.
For Mobile Deposit Only
Mobile Deposit of checks is not working
Check deposit broken
Mobile check deposit is broken in iOS 16. I’m using a iPhone 13 Pro and iOS 16.0.
Credit union
Has good member services and convenient locations and hours. On the downside, it’s very inconvenient that they’re not open anymore on Saturday. If you ask the employees if it’s gonna open on Saturday again, they don’t know. Thinking about going back to my regular bank. At least be open to 12 on Saturday for god sakes.
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Buggy and inefficient
Poorly put together. To verify your information, it offers a text or call option. Except the text option is always completely blacked out making “call me” the only choice. I have never once gotten the confirmation phone call. I made sure to accept calls from unknown numbers, deleted and re-installed the app and still nothing. Disappointing.
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Options
If possible add the option to have automatic pays
Outdated
Very outdated app and not user friendly.i can’t even see what’s being typed right now on the app.
Loan
I would appreciate it if you would uslify me for a loan
The best
Phenomenal app
