Nations benefits fail
This supplemental benefits program is the worst. You can only order online from their own store where the prices are 2-3 times what they are at the other eligible stores. They claim you can scan products at the others for eligibility, but there is no scanner option on their app. They also claim you can check eligibility by entering the UPC of products from other sources (in my area, Kroger, Meijer, Walmart and CVS) but after trying several UPC’s from the other stores, only 1 item came back as eligible at Walmart while the same generic product from Kroger did not. I placed an order for cough drops from the National Benefits site, but canceled it 10 days later since it still hadn’t arrived. I was never given a delivery estimate or a way to track the order. The only way to determine eligibility at other suppliers is to take the items to the checkout line and roll the dice. A big part of why I stayed with the same Medicare Advantage plan this year was because the Healthy Benefits program for OTC and healthy food supplemental benefits was great. Then they switched over to this price-gouging, broken joke of a system. I’ll be reviewing my options. I wish I had the option of a 0 star rating. It would be more accurate.
Show more
Bring back the original OT nation, wallet app
The other app was better. You can scan all your products and items, and know how much they are, and if they are not approved before going to the register, you have to bring back the original OTC nation at all it to scan the items and make more items of proof with this app.
I love this
This program is junk the warehouses they ship from is dented cans. I ordered Feb first today is the 13 still haven’t gotten it. 14 dollars for 4 cans of green beans i can get 20 cans for that at Walmart. The only store we have that takes the card is Walmart and cvs .
Nothing seems to work anymore.
👎🏼👎🏼 SOCIALIZED MEDICINE DOESNT WORK. As for the other stuff? Groceries aren’t covered. I don’t have any confidence in HMOs. This is a great example of how our society is functioning right now… It isn’t. Socialized medicine might seem like a great idea but it’s just a single minded idea, and so are HMOs.
Show more
Can not track the order
Lack information of OTC product and cannot track the order.
Terrible customer service
First of all, went to CVS to buy Pepto Bismol and my card was not accepted yet you can purchase it from the OTC store. Why??
Second, called customer service number four times today and never spoke to a “member service advisor”. Actually on hold right now while I’m typing this.
Hire more people!!
Second, called customer service number four times today and never spoke to a “member service advisor”. Actually on hold right now while I’m typing this.
Hire more people!!
Show more
Very Little variety
Went to look for items we normally get but only a couple available. I don’t want to go to Walmart checkout only to find out my usual items not covered. This change OTC providers is a disaster.
Won’t work
I have tried this app several times, it does not recognize my member ID number.
Small step
I was FINALLY able to register on the website (can’t do it on the app - member number not recognized) but I still can’t login to this app. All options of logging in return the same message - information entered is not valid. Calling the si-called help number is useless since the caller is kept on hold forever.
I used to test websites and apps. Would you hire me to test your app?
I used to test websites and apps. Would you hire me to test your app?
Show more
May not be the worst app but in the top 3!!
I spent the better part of a morning with a very patient young female who was trying to help me log in. After several back and forth’s with the engineers we finally got it to work. Now after not using it for a couple months it is impossible to log in again. The app continuously gives me error messages. It’s also impossible to log in using the site. It keeps saying my member ID is wrong, it isn’t and my password is wrong, it isn’t. It’s almost like they don’t want you to order anything. This should be an embarrassment for Florida Blue and could even drive people away. I would give it zero stars if I could.
Show more
useless app
I am a millennial and I handle all of my grandmothers health affairs. This app is junk and its not user error. I was told by her Medicare Advantage Health Plan to download this app. I am at Walgreens and i have scanned all the incontinence items and the scanner says the items are “ineligible.” I suspect NationsOTC is forcing their members to purchase thru their (high priced) mail order instead of the local drugstore.
Show more
App is useless
For months now, I have not been able to scan an items barcode because the scanning icon does not respond. It is off the screen and when I move it over, the cart icon works but the scan icon next to it does not. Worse yet, the app said I had $50 in reward money. Twice I went to check out, using the card and was told I had no funds. Never did I get an explanation of why the money was “put” on my card. I called customer service twice. Once I was told to use it as a gift card, which did not work. The second time, I was told that there was no reward, it was mistakenly added. Never any notice from Nations OTC that there was an error. They just kept letting be told in front of other customers that I had no funds! Embarrassing!!!!
Update, I just downloaded the app that is supposed to have fixed the issues above and I get an error message. Still not fixed.
Update, I just downloaded the app that is supposed to have fixed the issues above and I get an error message. Still not fixed.
Show more
Simplyred
As in the benefits review, this app also will not let me login. Tells me it doesn’t recognize my information. This is ridiculous. Fix this and the other app. People need access to their benefits now more than ever. I’m a senior on a fixed income. I don’t have the money to spend at a store for food much less other items like lotions toothpaste etc.
Show more
App works sometimes
The OTC program is wonderful. However this scanner is very frustrating. Sometimes it works, sometimes it doesn’t. You would think by now they would have the bugs worked out.
APP NEEDS FIXING MISTT TRY DEFINITELY
Instead of improving the s as pp is worse and at end of year, without try fixes.
It does not even scan items any more. I too go to Walmart which we shop groceries & OTC because much better prices. Instead of the scanner it shows their items, not many selections and much higher costs.
At Walmart I have to make multiple trips to find items that FI NOT get credited at the register. I continually have to return items and try to find others that I do not have to pay for.
If it continues with NationOtc I may think about switching my Medicare elsewhere.
I contacted about this issues, to no regards for us the beneficiaries.
I’ve lost benefits & spend on travel to go elsewhere where I can get mouthwash for example. It defeats the purpose. FIX IT OR I’LL WRITE MY REVIEWS ELSEWHERE
It does not even scan items any more. I too go to Walmart which we shop groceries & OTC because much better prices. Instead of the scanner it shows their items, not many selections and much higher costs.
At Walmart I have to make multiple trips to find items that FI NOT get credited at the register. I continually have to return items and try to find others that I do not have to pay for.
If it continues with NationOtc I may think about switching my Medicare elsewhere.
I contacted about this issues, to no regards for us the beneficiaries.
I’ve lost benefits & spend on travel to go elsewhere where I can get mouthwash for example. It defeats the purpose. FIX IT OR I’LL WRITE MY REVIEWS ELSEWHERE
Show more
Worthless
The app will not work on my iPhone 12 or my pc running the latest version of windows 10. I’ve tried using the last four digits of my SS# and my policy # and it just sits there and never opens. I have to order by the end of December or I lose out so I guess I’m screwed!
FIX THE ITEM SCANNER!!!
Nations told me to download the app to scan for OTC items in approved stored. I use Walmart. (No use gettin to the register with a bunch of items and they are not covered). It should be simple. I have a ProMax13. I should have no issues scanning. This app is junk. You hold the scanner, it “might” scan. You enter the UPC manually and it automatically says ineligible item, 65% of the time they are eligible, it lies. After 3 or 4 minutes of coaxing it will finally scan. Go to the store when it’s slow, it might take a while. The OTC program itself is 5*, the app would be also if they fixed the scanner.
Show more
Worst app
This app is terrible never opens then I call the 888 number and always put on hold get RID OF THE COMPANY get another provider please or just send me the money to buy at my convenience
Bad app
What a waste of tome using this app. Looks like does not let me use any nickname, I don’t believe that more than 30 nicknames has been taken.
Doesn’t work
Used the app once ordered products, not even sure if it went through or not no conformation reply. Won’t open now! And they want us to use this! Does not work!
