Glitch with Login Preventing Access to Care
This app has been failing for weeks now. I have needed to access the 24/7 Vet Helpline app that is included with my pet insurance policy. I tried accessing the app to schedule a call at the beginning of August. When I reached the technical error, I ended up booking an appointment directly with my vet. It’s been about three weeks since then and I need to use the Helpline again. This is no longer just a one-off issue and I am extremely disappointed that I’m paying for this Helpline service that isn’t working. The “Contact Support” line takes you to a recording that says there are no agents available to assist and directs you to an email address. An auto reply arrived stating their business hours which my email was sent well within those hours. No one reaponds to emails otherwise. It is terrible that an issue that prevents pet owners from getting 24/7 care hasn’t been fixed in weeks. I can’t imagine how helpless pet owners like me feel thinking they have the peace of mind of this service only to find out, it’s broken. Nationwide is really screwing over policy holders.
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Game changer
Love this app and being able to have a “tele-health” call with a vet, So much more less stressful than getting the cats into a crate and driving them to the vet for non-emergency questions.
Great Vet Telemedicine
The veterinarian was very knowledgeable, concise and helped rule out multiple things in a visit time. I am so glad that the Nationwide vet application
Extremely Helpful and timely!
Dr Hulse explained our situation with my dog and told me what to look for to make sure he is ok. Thanks so much!
Fantastic service!
Wow! What a remarkably easy, wonderful process this was! Dr. Rogers was beyond helpful and kind. Anyone who has this insurance for their pets needs to utilize this service for sure! 10/10!
Helpful
Would have given a 4.5, but no opportunity to do so. 3rd time using it and was the best experience yet. The Vet was very professional, compassionate and helpful with steps to take.
Helpful
The vet answered all my questions . I can now know what is my preferred treatment route when I go to the vet in person . And not be blindsided by a large bill,because I know what to expect .
Best Vetrinarian Service Ever
My dog suffered a seizure and I reached out to the VetHelpline. They returned my call on schedule and provided the advice and guidance needed. Thanks for great service and care provided.
Can’t log in
Despite using several times before, now it won’t let me log in. Can’t “set up my account.” I don’t need an account set up. I need my existing account. The problem is no support after 4pm or on weekends. This is when ppl need the app the most- when their normal vet isn’t open.
Great service
Great knowledgeable advice and a great service provided by Nationwide
Fast service. Awesome vet!
She was awesome and very thorough. Answered all my questions and gave great advice on further care. Thank y'all so much!
Amazing Assiatance
I just tried VetHelpLine for the first time today and it was incredible! My bet, Dr Sally Wixlin was kind, responsive, and so helpful when my pup Oscar came in contact with a stick in the eye. She gave me supportive advice and several options for immediate at home care, and going to Vet for further care if necessary. Truly a wonderful tool that highly recommend and will definitely use in the future.
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Grateful
My husband and I are grateful for Dr W. She was professional and also provided such personal support and intimate understanding of our situation. She understood our situation. Thank you.
Very Helpful
Very accessible
Cooper
This is the best help line ever! Saves me money from going into my vet right away. Thank you.
Best decision ever
This has saved me so much time/money for simple incidents when you “aren’t sure if i should go to the vet”. Very knowledgeable providers. Always professional. App works flawlessly
My review
It’s great!
Knowledgeable vet
The vet was very professional and knowledgeable. He was very helpful and gave me good advice without being overly aggressive. Would definitely recommend.
Fantastic system
I just wanted to try it. Is amazing.
Awesome
So glad nationwide offers this service!!!
