Nationwide VetHelpline®

Nationwide VetHelpline®

24/7 virtual pet care

6.1K ratings
134 reviews
Free

Details

  • Released
  • Updated
  • June 4, 2021
  • January 5, 2026

Features

Nationwide VetHelpline® screenshot #1 for iPhone
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Nationwide VetHelpline® screenshot #6 for iPhone
Nationwide VetHelpline® screenshot #7 for iPhone
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About

Access 24/7 virtual veterinary support from licensed professionals for your pets. Get expert advice via video chat for routine questions or urgent needs, all included with your Nationwide pet insurance policy.

24/7 virtual veterinary support
Video chat with licensed professionals
Support for all covered pets
Advice on routine and urgent pet health
Referrals to local clinics if needed
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What users say

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What's New in Nationwide VetHelpline®

25.51.0

January 5, 2026

General fixes and updates.

User reviews

Extremely Helpful and timely!

Dr Hulse explained our situation with my dog and told me what to look for to make sure he is ok. Thanks so much!

Fantastic service!

Wow! What a remarkably easy, wonderful process this was! Dr. Rogers was beyond helpful and kind. Anyone who has this insurance for their pets needs to utilize this service for sure! 10/10!

Helpful

Would have given a 4.5, but no opportunity to do so. 3rd time using it and was the best experience yet. The Vet was very professional, compassionate and helpful with steps to take.

Helpful

The vet answered all my questions . I can now know what is my preferred treatment route when I go to the vet in person . And not be blindsided by a large bill,because I know what to expect .

Best Vetrinarian Service Ever

My dog suffered a seizure and I reached out to the VetHelpline. They returned my call on schedule and provided the advice and guidance needed. Thanks for great service and care provided.

Developer apps

User experience

🐞

Reported Bugs

2 issues

Pets not loading properly in the app

Bug

Captcha system causing issues for users

Bug

Requested Features

2 requests

Integration with pet insurance coverage details

Feature

Ability to submit claims directly through the app

Feature

FAQ

What is Nationwide VetHelpline?

Nationwide VetHelpline provides 24/7 virtual veterinary support exclusively for Nationwide pet insurance members. It allows you to connect with licensed veterinary professionals via video chat for advice on your pet's health needs, from routine questions to urgent concerns.

How do I use VetHelpline?

As a Nationwide pet insurance member, you can access VetHelpline through the app. You can initiate a video chat with a licensed veterinary professional, typically within 30 minutes or even 5 minutes for critical cases, to discuss your pet's health.

Is there a cost to use VetHelpline?

No, VetHelpline is provided at no additional cost to Nationwide pet insurance members. It is included as a benefit of your pet insurance policy, offering unlimited 24/7 veterinary support.

What kind of pet issues can I discuss with VetHelpline?

You can ask about any pet topic, including routine health questions, behavioral concerns, or potential urgent care needs. The licensed veterinary professionals can offer trusted advice and guidance for a wide range of pet health issues.

What if VetHelpline cannot help my pet?

If the veterinary professionals at VetHelpline determine they cannot fully assist with your pet's needs, they will help you find a nearby veterinary clinic. This ensures you can still get the necessary in-person care for your pet.