Clean birthday Creamy
Creamy came home sweet and clean. On just her second visit, she was excited and happy to go in. They must be doing something right with her.
Dog So Happy-Big Furry Pet
Meechie needed a haircut. He’s a big dog, 80 pounds, lots of hair, matted. I needed help. I made an appointment with Scenthound, and what all dog owners want is for their dog to be treated kindly, and as their own. Upon arrival and discussing his treatment plan, I was given choices on what to expect from his 1st visit on his hair length and cut and was kept in loop once his treatment started. My dog got 5-star service all the way. All services he received were top notch: hair cut, ears cleaned, nails trimmed, teeth brushed, and oh my gosh, what a difference in my dog’s behavior afterwards. He’s restful, has a smile on his face, looks gorgeous (didn’t recognize him at first). He received top notch service, and patience from staff and I can’t say how happy I am at how well I was treated as well. I am now officially a member and am looking forward to his next visit in October. Thanks again for your top notch service.
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Lacking
Mediocre app. Alert that my dog is ready and didn’t realize until 42 mins later. Zoom over, nope.
Calendar functionality for appointment is mediocre and not realtime.
Checking out requires entering payment information again.
Deleted.
Calendar functionality for appointment is mediocre and not realtime.
Checking out requires entering payment information again.
Deleted.
Response from developer
Hello, we are very sorry you had an issue with the App. Please email us at app@scenthound.com with the issues you are having, and our team will be happy to help. Thank you!
Very pleased
I do all my communicating by text, phone, or in person, so I cannot comment on the app, but the services are wonderful! I have 3 standard Aussie farm dogs (think burrs in coat, skunk blasts, muddy…). Because of this service, my dogs are clean (most of the time), rarely have any mats, toenails are kept short. It’s much less time consuming for me to drop the dogs off, run a couple of errands, and come back to pick up my clean dogs. I have the basic package, but I add the deshedding treatment once a quarter, and my house stays much cleaner as a result. Give them a try! They work hard to please, and they clearly love dogs.
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Most pointless app
When I try my login, it says the password is incorrect. Then I try to reset my password, and it says it cannot find an account with my email address. So then I click register, and I type in the same email address, and it says that an account is already found with that email address. So then I hit send password, and it says it cannot find an account without email address. I have called the store and had them reset my email multiple times and nobody can get this stupid app to work.
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Response from developer
We apologize for this inconvenience! Our primary goal is to make your life easier by using the app. Please reach out to app@scenthound.com with the issues you are having and our team will be happy to help. Love a clean, healthy dog.
