Pesima atención
Pesima, no ven lo q se pone para horarios dejan tostadas las cajas en la villa no importance hora como 3am
App Does Not Work Ever!
The Veho Mobile app simply does not work. I have tried every week I use the Factor meal delivery service.
Looking for my package. You have 2 appt numbers that I called for confirmation. I still have no answ
Horrible service/ no help
Deberían permitir varios idiomas
Como por ejemplo español
Beware & prepare
Warning and heads up for people that have no choice selecting a shipper and have this service for food / food delivery subscriptions /
Medical meals or medications. Any transport of these is governed by DOT regulations for handling and temp and cleanliness controls regardless if its subbed or contracted to drivers and the delivery servive is responsoble for compliance. Being given an 8 hour delivery window (or none at all, triggers regulation issues and questions about how those are complied and with if items are perishable or 100+ temps make that even more concerning if status is “out for delivery”that whole tome. They need to comply with that for perishables and medications and with the rise in food contamination this is even more significant. If they dont provide a more accurate window -to ensure temp is maintained or else they have to refrigerate it or provide other controls and prove compliance. You can report these to DOT if your items are in question -and provide specific info and all messages you receive from app or text- with the long or inaccurate windows provided and screen shots so you can begin to get refunded for insafe temp
For temperature-controlled transport of food, the relevant federal framework is the FDA’s FSMA Sanitary Transportation Rule (it covers transport practices that prevent food from becoming unsafe, including adequate temperature control). It applies to shippers, receivers, loaders, and carriers that transport food (with exceptions). It requires, among other things:
Vehicles/transport equipment suitable and capable of maintaining temperatures necessary for safe transport
Transportation operations that include adequate temperature controls
Training
Records / procedures / agreements (audit trail)
FDA
For medications, there isn’t a single “DOT temperature number” that replaces the need to comply with the product’s labeled storage/transport conditions and broader pharmaceutical distribution quality expectations (often referred to as GDP-style expectations). The key practical point is: if you cannot demonstrate the product stayed within its approved range during the actual time out in the environment, you have a “temperature excursion”/deviation investigation problem.
2) Your timeline and Texas heat: why this is a red flag
Even consumer food safety guidance is built around preventing time in the “danger zone”:
Keep cold foods at 40°F / 4°C or below
Don’t let perishable food sit out more than 2 hours (or 1 hour if above 90°F)
FDA
If meal kits are “fresh/frozen” but are effectively spending long periods in ~100°F Texas ambient in a non-temperature-controlled vehicle, the likelihood of temperatures exceeding those thresholds is high unless the items are validated with proper packaging/insulation and controlled start/end conditions (and even then, temperature logger evidence matters).
Medical meals or medications. Any transport of these is governed by DOT regulations for handling and temp and cleanliness controls regardless if its subbed or contracted to drivers and the delivery servive is responsoble for compliance. Being given an 8 hour delivery window (or none at all, triggers regulation issues and questions about how those are complied and with if items are perishable or 100+ temps make that even more concerning if status is “out for delivery”that whole tome. They need to comply with that for perishables and medications and with the rise in food contamination this is even more significant. If they dont provide a more accurate window -to ensure temp is maintained or else they have to refrigerate it or provide other controls and prove compliance. You can report these to DOT if your items are in question -and provide specific info and all messages you receive from app or text- with the long or inaccurate windows provided and screen shots so you can begin to get refunded for insafe temp
For temperature-controlled transport of food, the relevant federal framework is the FDA’s FSMA Sanitary Transportation Rule (it covers transport practices that prevent food from becoming unsafe, including adequate temperature control). It applies to shippers, receivers, loaders, and carriers that transport food (with exceptions). It requires, among other things:
Vehicles/transport equipment suitable and capable of maintaining temperatures necessary for safe transport
Transportation operations that include adequate temperature controls
Training
Records / procedures / agreements (audit trail)
FDA
For medications, there isn’t a single “DOT temperature number” that replaces the need to comply with the product’s labeled storage/transport conditions and broader pharmaceutical distribution quality expectations (often referred to as GDP-style expectations). The key practical point is: if you cannot demonstrate the product stayed within its approved range during the actual time out in the environment, you have a “temperature excursion”/deviation investigation problem.
2) Your timeline and Texas heat: why this is a red flag
Even consumer food safety guidance is built around preventing time in the “danger zone”:
Keep cold foods at 40°F / 4°C or below
Don’t let perishable food sit out more than 2 hours (or 1 hour if above 90°F)
FDA
If meal kits are “fresh/frozen” but are effectively spending long periods in ~100°F Texas ambient in a non-temperature-controlled vehicle, the likelihood of temperatures exceeding those thresholds is high unless the items are validated with proper packaging/insulation and controlled start/end conditions (and even then, temperature logger evidence matters).
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