DO NOT USE! DO NOT USE ITS TERRIBLE
the costumer service is absolutely useless I spoke to multiple agents while waiting for my package that got delayed multiple times they refused to come during my warehouse hours. And my friend who had the same package with the same VEHO delivery got her package sent to the same warehouse however mine kept getting held back. It’s so irritating then when I spoke to someone they told me on Monday my package would be delivered Monday comes I don’t get any notifications or any tracking then I speak to someone and they told me it’s getting sent back to merchant without asking me without alerting me. I wound not ever use them again they are terrible the worse I’ve ever used. I haven’t received my package or anything and now I’m forced into either getting a refund or waiting another week. ABSOLUTELY RIDICULOUS and they don’t care that they suck clearly as you can see the multiple bad reviews they have.
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WORST DELIVERY SERVICE EVER
THEY KEEP DELIVERING MY PACKAGE TO THE WRONG ADDRESS DESPITE ALREADY BRINGING IT UP TO A LIVE AGENT.
I ALSO HAD ONE OF MY PACKAGE OPENED, RETAPED WITHOUT MY CONSENT. BREACH OF SECURITY/PRIVACY? THATS A WORSE OFFENSE TO BE CONCERNED ABOUT.
I ALSO HAD ONE OF MY PACKAGE OPENED, RETAPED WITHOUT MY CONSENT. BREACH OF SECURITY/PRIVACY? THATS A WORSE OFFENSE TO BE CONCERNED ABOUT.
Absolute garbage
I have nothing to say because the reviews have said enough. If your package is being delivered by them then I recommend to give up all hopes and dreams.
App Unusable
Cannot track with #
Doesn’t work
The app doesn’t work. I got a notification via Messages that the delivery would be today. It had a link to download the app. I did that, entered the tracking number, and the app said it couldn’t find the package. Nothing else to click on.
Worst delivery company !!
This is the second time I get delivery my package and it’s horrible first time they change many time the delivery time at the end they end up delivering at 11pn horrible. Now still waiting for my second package saids at first at 2pm to 6pm now it’s saids at 8pm.. worst company ever.
Horrible
These guys are not good and lag on deliveries don’t get these guys at all
Worst Delivery Courier
My meal prep delivery window is 9:11 PM and 12:11 AM; every week, despite multiple reach out to the courier, their favorite line is “For live updates, you can track it here” but when you click on the link there is no live updates. Only way to contact them is through text and since it’s so late their customer service is not working. All and all avoid this company if you can!
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Too late for delivery
Deliveries are coming too late. Either come earlier or hold until next day.
Did not deliver as per instructions
0 star. Threw my order in front of the kiosk. It could have been stolen. No commonsense and lazy delivery. Do not use this company
Left waiting for lunch.
Missed two engagements waiting for my food delivery. Now they text me to tell me to expect it between 6:49pm and 9:49pm. I hope they have a loud knock. I’m 84 and go to bed early. Think I need to look for another food delivery company. If Tempo continues using this delivery service they’ll be out of business soon.
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Worse App
This is a complete waste of time. Tracking number given by retailer works on website but now on this app. This app says it’s “too long” -
This app is absolutely useless as is the company itself. Delivery never arrived
This app is absolutely useless as is the company itself. Delivery never arrived
Site
This site keeps you in a loop with no real updates on my package and dose not send updates on where and actual time line on when the package is going to be sent and has no phone number that I can see for assistance
App OK, company not so much
I haven’t had any problems with the app. The company, however, is pretty awful. My last package stayed in the warehouse all day on the delivery fair date, finally giving me an estimated delivery between 10PM and 1 in the morning. Because people don’t sleep, I guess.
Pesima atención
Pesima, no ven lo q se pone para horarios dejan tostadas las cajas en la villa no importance hora como 3am
App Does Not Work Ever!
The Veho Mobile app simply does not work. I have tried every week I use the Factor meal delivery service.
Looking for my package. You have 2 appt numbers that I called for confirmation. I still have no answ
Horrible service/ no help
Deberían permitir varios idiomas
Como por ejemplo español
Beware & prepare
Warning and heads up for people that have no choice selecting a shipper and have this service for food / food delivery subscriptions /
Medical meals or medications. Any transport of these is governed by DOT regulations for handling and temp and cleanliness controls regardless if its subbed or contracted to drivers and the delivery servive is responsoble for compliance. Being given an 8 hour delivery window (or none at all, triggers regulation issues and questions about how those are complied and with if items are perishable or 100+ temps make that even more concerning if status is “out for delivery”that whole tome. They need to comply with that for perishables and medications and with the rise in food contamination this is even more significant. If they dont provide a more accurate window -to ensure temp is maintained or else they have to refrigerate it or provide other controls and prove compliance. You can report these to DOT if your items are in question -and provide specific info and all messages you receive from app or text- with the long or inaccurate windows provided and screen shots so you can begin to get refunded for insafe temp
For temperature-controlled transport of food, the relevant federal framework is the FDA’s FSMA Sanitary Transportation Rule (it covers transport practices that prevent food from becoming unsafe, including adequate temperature control). It applies to shippers, receivers, loaders, and carriers that transport food (with exceptions). It requires, among other things:
Vehicles/transport equipment suitable and capable of maintaining temperatures necessary for safe transport
Transportation operations that include adequate temperature controls
Training
Records / procedures / agreements (audit trail)
FDA
For medications, there isn’t a single “DOT temperature number” that replaces the need to comply with the product’s labeled storage/transport conditions and broader pharmaceutical distribution quality expectations (often referred to as GDP-style expectations). The key practical point is: if you cannot demonstrate the product stayed within its approved range during the actual time out in the environment, you have a “temperature excursion”/deviation investigation problem.
2) Your timeline and Texas heat: why this is a red flag
Even consumer food safety guidance is built around preventing time in the “danger zone”:
Keep cold foods at 40°F / 4°C or below
Don’t let perishable food sit out more than 2 hours (or 1 hour if above 90°F)
FDA
If meal kits are “fresh/frozen” but are effectively spending long periods in ~100°F Texas ambient in a non-temperature-controlled vehicle, the likelihood of temperatures exceeding those thresholds is high unless the items are validated with proper packaging/insulation and controlled start/end conditions (and even then, temperature logger evidence matters).
Medical meals or medications. Any transport of these is governed by DOT regulations for handling and temp and cleanliness controls regardless if its subbed or contracted to drivers and the delivery servive is responsoble for compliance. Being given an 8 hour delivery window (or none at all, triggers regulation issues and questions about how those are complied and with if items are perishable or 100+ temps make that even more concerning if status is “out for delivery”that whole tome. They need to comply with that for perishables and medications and with the rise in food contamination this is even more significant. If they dont provide a more accurate window -to ensure temp is maintained or else they have to refrigerate it or provide other controls and prove compliance. You can report these to DOT if your items are in question -and provide specific info and all messages you receive from app or text- with the long or inaccurate windows provided and screen shots so you can begin to get refunded for insafe temp
For temperature-controlled transport of food, the relevant federal framework is the FDA’s FSMA Sanitary Transportation Rule (it covers transport practices that prevent food from becoming unsafe, including adequate temperature control). It applies to shippers, receivers, loaders, and carriers that transport food (with exceptions). It requires, among other things:
Vehicles/transport equipment suitable and capable of maintaining temperatures necessary for safe transport
Transportation operations that include adequate temperature controls
Training
Records / procedures / agreements (audit trail)
FDA
For medications, there isn’t a single “DOT temperature number” that replaces the need to comply with the product’s labeled storage/transport conditions and broader pharmaceutical distribution quality expectations (often referred to as GDP-style expectations). The key practical point is: if you cannot demonstrate the product stayed within its approved range during the actual time out in the environment, you have a “temperature excursion”/deviation investigation problem.
2) Your timeline and Texas heat: why this is a red flag
Even consumer food safety guidance is built around preventing time in the “danger zone”:
Keep cold foods at 40°F / 4°C or below
Don’t let perishable food sit out more than 2 hours (or 1 hour if above 90°F)
FDA
If meal kits are “fresh/frozen” but are effectively spending long periods in ~100°F Texas ambient in a non-temperature-controlled vehicle, the likelihood of temperatures exceeding those thresholds is high unless the items are validated with proper packaging/insulation and controlled start/end conditions (and even then, temperature logger evidence matters).
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Awful Service & Worse App
Our meal delivery is consistently delivered late at night with absolutely no ability to track the driver at all in spite of customer service constantly saying track the driver in the app. The app is absolutely useless & never updates. Most of the time, it doesn’t even find the delivery & for some reason had an incorrect address with an apartment number for a house. There’s no way to correct anything in the app & the only way to contact customer service is through the text number.
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