Awful Service & Worse App
Our meal delivery is consistently delivered late at night with absolutely no ability to track the driver at all in spite of customer service constantly saying track the driver in the app. The app is absolutely useless & never updates. Most of the time, it doesn’t even find the delivery & for some reason had an incorrect address with an apartment number for a house. There’s no way to correct anything in the app & the only way to contact customer service is through the text number.
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The worst delivery experience I have ever had
My experience with Veho has been extremely disappointing. I have never had this many issues with a delivery company before. My package was never properly delivered, and I was given conflicting information throughout the entire process.
I was told my package would be prioritized for delivery, but there were no updates in the app. When I contacted Zara, I was told that the package was not delivered because of an alleged address issue. However, I never received any proper attempt to contact me or resolve the situation.
The customer service experience has been a complete joke. There is no real way to speak with someone who can actually help. You are only able to communicate through text messages, and when they say they are transferring you to a “manager,” it ends up being through email, which only makes the process slower and more frustrating.
Instead of helping, I kept receiving excuses and was left without my package. Now I do not have my replacement items, and I still do not have my refund. The lack of communication, accountability, and customer service has been unacceptable.
I would not recommend Veho. Customers deserve a delivery company that takes responsibility and actually tries to resolve issues instead of making an already frustrating situation even worse.
I was told my package would be prioritized for delivery, but there were no updates in the app. When I contacted Zara, I was told that the package was not delivered because of an alleged address issue. However, I never received any proper attempt to contact me or resolve the situation.
The customer service experience has been a complete joke. There is no real way to speak with someone who can actually help. You are only able to communicate through text messages, and when they say they are transferring you to a “manager,” it ends up being through email, which only makes the process slower and more frustrating.
Instead of helping, I kept receiving excuses and was left without my package. Now I do not have my replacement items, and I still do not have my refund. The lack of communication, accountability, and customer service has been unacceptable.
I would not recommend Veho. Customers deserve a delivery company that takes responsibility and actually tries to resolve issues instead of making an already frustrating situation even worse.
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Horrible service
I live in an apartment and I’ve had my box left in probably 5 different spots. Including out in the parking lot. And they act like you can track it when you can’t, you just get a 3 hour window that is very inconsistent for a weekly delivery.
This app is useless
I know where I live. It doesn’t track anything. It shows me where I’m located. Home Chef started using this “side hustle” delivery service. My meals were arriving very late. I paused my service for months and complained about it to home chef and Veho. They were sorry but nothing changed. After months of not ordering I ordered meals last week, they arrived around 1:00 PM which is an improvement over the 8 and 9 PM deliveries I used to get. I have meals scheduled for the next 2 weeks I hope this trend continues. The app for tracking is still useless however.
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This company needs to CLOSE DOWN
This is the absolute worst system I’ve ever used in the delivery industry. I cannot change my registered address on the app. I called support, and although the agent was nice, they could not help me. I also tried the text support, but no one could call me to assist.
I’ve had two separate orders delivered to 11th Lane instead of 11th Avenue, even though my packages have the correct address printed on them. Because the app shows “Lane” instead of “Avenue,” the delivery driver is taking my package to the wrong location based on the VEHO app.
My merchant has the correct address, but somehow it was entered incorrectly into VEHO’s system. Now I have to go retrieve my packages from another home and hope I get there before the homeowner does. This is unacceptable.
I’ve had two separate orders delivered to 11th Lane instead of 11th Avenue, even though my packages have the correct address printed on them. Because the app shows “Lane” instead of “Avenue,” the delivery driver is taking my package to the wrong location based on the VEHO app.
My merchant has the correct address, but somehow it was entered incorrectly into VEHO’s system. Now I have to go retrieve my packages from another home and hope I get there before the homeowner does. This is unacceptable.
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Can’t find a valid tracking id
Just frustrating when you enter a correct tracking id and app can’t find it. Deleting.
Worst Delivery Experience Ever
I would give zero stars if I could.
My package has been delayed three times. At one point, the app showed the driver was just one stop away from my apartment, only for the status to suddenly change to “Delayed.”
What is even more frustrating is that Veho falsely claimed the driver could not access my building because of a locked gate. That statement is completely false. The main gate has been broken and left wide open, allowing any delivery vehicle to enter freely, and the pedestrian gate is always unlocked. Other carriers deliver here every day without any issues.
Instead of delivering my package, Veho provided an inaccurate excuse. This is unacceptable and shows a lack of professionalism and accountability.
I shop frequently with retailers that previously used reliable delivery services. Since they switched to Veho, the customer experience has become frustrating and disappointing.
If you value your time and expect honest service, avoid this company. Retailers should seriously reconsider partnering with Veho
My package has been delayed three times. At one point, the app showed the driver was just one stop away from my apartment, only for the status to suddenly change to “Delayed.”
What is even more frustrating is that Veho falsely claimed the driver could not access my building because of a locked gate. That statement is completely false. The main gate has been broken and left wide open, allowing any delivery vehicle to enter freely, and the pedestrian gate is always unlocked. Other carriers deliver here every day without any issues.
Instead of delivering my package, Veho provided an inaccurate excuse. This is unacceptable and shows a lack of professionalism and accountability.
I shop frequently with retailers that previously used reliable delivery services. Since they switched to Veho, the customer experience has become frustrating and disappointing.
If you value your time and expect honest service, avoid this company. Retailers should seriously reconsider partnering with Veho
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What GPS is Veho using?
My package was delivered 10-15 minutes away from my house at an ABANDONED HOME. Like how did that happen? You can find my address on any other app. Google Maps, Apple Maps, Waze. What is wrong with the GPS? That was $400+ worth of stuff delivered on the side of someone’s road.
Super unhelpful delivery estimates
Gives no info on where the order is in transit.
Great Delivery
Great Job! On time & predictable! Love the ability to easily give instructions & track!
App Doesn’t Work
Downloaded app, added my tracking number for my package and after a few hours it disappeared, and now says my tracking number can’t be found however it works fine on Veho website. App is useless.
This App Is Pitiful
No customer service, constant in app errors, today it says I don’t have a package like I can’t make this up I can only view the status of my order online not in the app customer service since me a link to download the app as response lol this will fs put a fault to online shopping for me
The Worst Delivery Service
I hate that Tula has resorted to using a cheaper delivery partner. I’ve lived in my apartment complex going on 5 years and have ordered from Tula multiple times with no delivery issues. My most recent order was “delivered” by Veho to the complex’s clubhouse despite having an apartment number listed for delivery. Within 10 minutes I go to retrieve the package. It’s not there and someone from the office comes out to tell me they told him they don’t accept packages, pointed out the apartment number on the box and said to deliver there. Followed up with Veho support and the driver provided a picture of the literal apartment name sign out on the street to confirm that where he delivered the package. ON. THE. STREET. $350 order just in the wind.
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DELAYED DELIVERY
I have a HelloFresh subscription and they use Veho for my order that’s supposed to get delivered every Monday. Every single Monday, since August 2024 my package has been late or delayed to where the package ends up getting delivered the next day. I even had my package get delivered at 10:30 AT NIGHT, when I was already in bed and had school the next morning! Veho is extremely unreliable and does not even tell me what time my package will be delivered until later in the day. By that point I’ve already gone and bought fast food, which defeats the whole purpose of HelloFresh, especially if I have to end up spending more money on food!
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Fast and efficient
I’m very happy with the speedy delivery and the care of handling my package. Thanks!
Stole package
The courier marked the package as delivered and stole it. The administration is unable to resolve this issue.
Horrible
Don't even waste your time installing this app. It's useless. I installed it, saw my tracking info and went to check later and all the info was gone. Deleted and reinstalled app, restarted phone, nothing. No tracking showing up at all. Support is a joke. Biggest waste of 25 minutes of my life. There's no way at all to turn on notifications of where your package is. I never even heard of this company and hope my package actually gets delivered.
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The WORST delivery app
Would rate 0 if I could if you see this as you delivery service call and ask for your package to be changed. Drivers do not complete deliveries in a safe and successful way. I ordered a package and live in an apartment complex with a main office and secure package room. Driver asked for my code before arriving and I am out of town so I gave the code and informed them to drop off in office however they placed it on doorstep resulting in theft. Now I have never had any delivery brought to my door at this apartment unless specified otherwise and never got refunded.
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They don’t follow your instructions
Instructions were written on the app. It was for an office. They were not followed including delivering on a holiday and dropping it outside the office instead of bringing into the office.
Decent App With Terrible Support
The app is good if all you want to do is track. If you want to contact their customer support then that’s a whole different story. It only gives you the option to text their support line, which is the same as online. They responded once and then I never heard back again, even after multiple messages sent at different times. They then delivered the package to the incorrect address (which thankfully the photo supports) but they provided no support themselves. So the app is pretty pointless if you do not use their company frequently
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