Clean birthday Creamy
Creamy came home sweet and clean. On just her second visit, she was excited and happy to go in. They must be doing something right with her.
Dog So Happy-Big Furry Pet
Meechie needed a haircut. He’s a big dog, 80 pounds, lots of hair, matted. I needed help. I made an appointment with Scenthound, and what all dog owners want is for their dog to be treated kindly, and as their own. Upon arrival and discussing his treatment plan, I was given choices on what to expect from his 1st visit on his hair length and cut and was kept in loop once his treatment started. My dog got 5-star service all the way. All services he received were top notch: hair cut, ears cleaned, nails trimmed, teeth brushed, and oh my gosh, what a difference in my dog’s behavior afterwards. He’s restful, has a smile on his face, looks gorgeous (didn’t recognize him at first). He received top notch service, and patience from staff and I can’t say how happy I am at how well I was treated as well. I am now officially a member and am looking forward to his next visit in October. Thanks again for your top notch service.
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Lacking
Mediocre app. Alert that my dog is ready and didn’t realize until 42 mins later. Zoom over, nope.
Calendar functionality for appointment is mediocre and not realtime.
Checking out requires entering payment information again.
Deleted.
Calendar functionality for appointment is mediocre and not realtime.
Checking out requires entering payment information again.
Deleted.
Response from developer
Hello, we are very sorry you had an issue with the App. Please email us at app@scenthound.com with the issues you are having, and our team will be happy to help. Thank you!
Very pleased
I do all my communicating by text, phone, or in person, so I cannot comment on the app, but the services are wonderful! I have 3 standard Aussie farm dogs (think burrs in coat, skunk blasts, muddy…). Because of this service, my dogs are clean (most of the time), rarely have any mats, toenails are kept short. It’s much less time consuming for me to drop the dogs off, run a couple of errands, and come back to pick up my clean dogs. I have the basic package, but I add the deshedding treatment once a quarter, and my house stays much cleaner as a result. Give them a try! They work hard to please, and they clearly love dogs.
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Most pointless app
When I try my login, it says the password is incorrect. Then I try to reset my password, and it says it cannot find an account with my email address. So then I click register, and I type in the same email address, and it says that an account is already found with that email address. So then I hit send password, and it says it cannot find an account without email address. I have called the store and had them reset my email multiple times and nobody can get this stupid app to work.
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Response from developer
We apologize for this inconvenience! Our primary goal is to make your life easier by using the app. Please reach out to app@scenthound.com with the issues you are having and our team will be happy to help. Love a clean, healthy dog.
My experience
It was dreadful.
My dog left so upset.
Not sure where they sent the people to learn how to groom dogs but Yikes!
My neighbor had the same issue a week before
I thought I’d try it out!
Never again!
Don’t contact me.
My dog left so upset.
Not sure where they sent the people to learn how to groom dogs but Yikes!
My neighbor had the same issue a week before
I thought I’d try it out!
Never again!
Don’t contact me.
Review
I think this was my 3rd time to take my 2 dogs in for baths and nail trim etc. They are trying very hard to do absolutely everything they can do to accommodate all wishes of dog owners. They take good notes in hopes to make each visit exactly what the owner wants. I’ve been very happy with the treatment we have received at Scenthound’s. We go once a month and it’s nice to schedule our next appt before we leave the dog spa. Great, caring experience for our 2 dogs. I am very happy with Scenthound’s. Glenda Dennis
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Would be great if the app worked
Crashes too much.
River Oaks Scenter
Hendrix my Maltipoo has hair that needs constant maintenance. Scenthound has 3 great memberships to choose from! I choose the ultimate one where I get unlimited essentials for a clean/healthy pup. The first visit at the scenter was amazing bc everyone there was so nice with great customer service. Hendrix had a ton of matted hair clumps and he looked amazing when I picked him up with a super short summer cut and a cute Scenthound bandanna. The app is not calibrated properly I do wish his wellness check would show up on the app as well as in the e-mail. Also, I took my shot records in but it doesn’t show up in the app, I have to put that info in myself. But, you are able to book appointments conveniently which is nice. The ultimate package is going to make it super affordable to keep Hendrix’s hair way more manageable. Now I’m not worried to let him get as dirty as he wants at the dog park bc I can book as many baths for him as I need. You would be stupid not to sign up with Scenthound if there is one in your area!!❤️🧼🫧🐩🐾🐶🐕💛💚🩵💙🧴💨✂️🦮
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Crashes
The info it provides is great; however, when trying to schedule or modify appointments, it crashes, making it useless.
Doesn’t let me book ….
It was great till it doesn't work anymore. They tell me to delete the app and reload again, but still the same, does not work.
Have to call store every time to book apt which is waste both parties time and energy.
Have to call store every time to book apt which is waste both parties time and energy.
Response from developer
Hi, we are very sorry you had these issues with the app. Please reach out to app@scenthound.com with the issues you are having and our team will be more than happy to assist -Team Scenthound
No support
Still not able to set up an account. There is no information for support. Local store not able to help with app either.
Cannot register to use app
Downloaded app for first time use. Repeatedly entered my information to receive a password reset via email since there is no option to create a password when registering or logging in for first time. However, no reset email was sent (confirmed it didn’t go to spam mail). Can’t access app at all.
Response from developer
We apologize for this inconvenience! Our goal is to make your life easier by using the app and our team is here to help with any issues you're facing. Please contact us at app@scenthound.com, and we'll look into the issues. Thank you!
Calendar hasn’t worked for a week
When I put in my dog’s preferences & try to schedule, the calendar just spins & never comes up. Tried deleting & re-installing the app & it didn’t work. Also annoying that you can’t schedule 2 dogs together. App needs updating!
Response from developer
Hi, we are very sorry you had these issues with the app. Please reach out to app@scenthound.com with the issues you are having and our team will be more than happy to assist. Love a clean, healthy dog.
Booking on the app just doesn't work
When I get to the select date page it never loads available dates and just keeps 'spinning' forever. Makes it impossible to use the app
If only it worked....
It looks awesome, offering features like making appointments, fixing payment method, etc, but nothing really works
Doesn’t Work AT ALL
I’ve been trying to register for days. Every time I attempt to make an account I get “Error: Internal Error”. Instead of continuing to advertise and expand maybe fix your services you need in order to maintain any clients at all.
Does not work
I’ve been trying to book an appointment and when I get to the screen with the calendar to book it, all I get is the little wheel turning…..like the screen is refreshing, BUT it never stops so I can’t book it. This has been going on for a week. I’ve logged out several times, deleted and reinstalled 3 times, and turned my phone off and back on. Nothing clears it. I hope this gets fixed. It’s ridiculous.
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Easy and helpful
Navigation in the app for scheduling appointments, adding information, and viewing Scent health checks is super easy and informative
Great App - Josie loves it
Scenthound made it super easy for me to book and check in to appointments. I didn’t have to worry about calling in or cancellations - I just booked the appointment, checked in, and got texts along the way. Overall a great way for Josie, my Brittany spaniel, to get the care she deserves!
