Scanner not working.
Response from developer
The NAVICA Verifier app is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account.
Scanner doesn’t record data
Response from developer
Thank you for your note; we are sorry for the frustration. This is something our NAVICA Customer Support team can best assist with. Please call them at: (800) 257-9525.You can also submit a support request using our webform: https://globalpointofcare.abbott/navica-tech-support-us.
App QR scanner has issues
Response from developer
Please assure that you are using the correct app. The NAVICA Verifier app is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account.
Abbott Navica….simply doesn’t work
Response from developer
We're sorry to hear you're having trouble and apologize for the frustration. We take your report seriously and will pass it along to our team. Please call our customer support team for assistance at (800) 257-9525, option 2; available 7 days a week, 24 hours a day.
Pass
Response from developer
Please assure you are using the correct app. The NAVICA Verifier app is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account. If you continue to have any issues with the NAVICA Verifier app, please contact our customer support team at (800) 257-9525, option 2, available 24 hours a day, 7 days a week.
Every scan an error and support page link takes you nowhere
Response from developer
Please assure you are using the correct app. The NAVICA Verifier app is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account. If you continue to have any issues with the NAVICA Verifier app, please contact our customer support team at (800) 257-9525, option 2, available 24 hours a day, 7 days a week.
Unable to log in
Response from developer
We're sorry to hear you're having trouble. Please contact our customer support team for assistance at (800) 257-9525, option 2; available 7 days a week, 24 hours a day.
Just got the app (no stars yet)
Love to know how to it
Thank you
Response from developer
NAVICA Verifier is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account.
QR code does not scan
Response from developer
NAVICA Verifier is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account.
Doesn’t work
Response from developer
NAVICA Verifier is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account.
Doesn’t scan QR code’s
Response from developer
NAVICA Verifier is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account. You can contact our customer support team for assistance at (800) 257-9525 7 days a week, 24 hours a day at (800) 257-9525 (option 2).
Don’t trust Abbott
Response from developer
We take the responsibility and trust given to collect this data as seriously as the trust given in the test result. Data transmitted via the app is encrypted. We will pass your feedback along to the team.
Does not work
Response from developer
NAVICA Verifier is intended for organizations. If you’re looking to take a BinaxNOW COVID-19 Antigen Home Test or Self Test, please search for “NAVICA” in the Google Play store and look for an app with a blue icon. Note that you’ll need to create a new account as each NAVICA product requires its own account.
Camera does not pick up on iPhone 12 Pro
Response from developer
We apologize for the frustration and would like to help you with this. Please call our customer support team at (800) 257-9525 (Monday - Friday, 8am to 8pm EST).
Handy App
Response from developer
Thanks for the kind words! We're glad you are finding the app useful.
Does not work on iphone 12 pro
Response from developer
We're sorry to hear you're having trouble. Please call our customer support team for assistance at (800) 257-9525 (Monday - Friday, 8am to 8pm EST).
