Amazingly bad app design
As others have mentioned, it seems impossible to actually get past the legalese to create an account and use the test. It is because it is so poorly made, but it is possible. You can’t get to the accept button because you’re looking at a scroll box within a scroll box (stupid, I know).
To get by: scroll ALL the way to the bottom like a normal, sane, person would expect to. When you can scroll no further (because the “inner” box has reached its limit) you can get the last little distance by scrolling your finger along the very far right edge of your phone screen. That will move the “outer” scroll box down and get you to the accept button.
It is almost criminally stupid.
To get by: scroll ALL the way to the bottom like a normal, sane, person would expect to. When you can scroll no further (because the “inner” box has reached its limit) you can get the last little distance by scrolling your finger along the very far right edge of your phone screen. That will move the “outer” scroll box down and get you to the accept button.
It is almost criminally stupid.
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Often can’t report results
The app generally works just fine design wise, but I have repeatedly run into an issue where once I get the notification to report my result, opening the app goes to the homepage showing no indication a test was ongoing at all and no way to report those results. I didn’t close out the app or even leave it. I simply leave my phone on the table next to the card and it falls asleep. If I scan the card again, it says I cannot use the card because it has already been used. I continue to get “submit your results before X minutes runs out” and clicking those notifications simply leads to the homepage. I have burned multiple cards and have no way to record those results. Please fix this!
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Awful and just called the 24/7 number for assistance and they closed at 5pm
I purchased 4 of these for my son and they make it look so easy but after I read the reviews this is bogus especially the developer responses to all the complaints that they just tell you what you want to hear and do what they do best and take your money and your time. I just need to a test for my son to make sure he doesn’t have Covid and we have the same name and no support available so false advertising and they also said they were open until 8pm to help on another user who got screwed over because they put a product together to make money and this is criminal in my opinion that they care about money rather than making a product that works and is accurate and I need him in school and don’t think he has Covid but want to make sure but I am not entering info that’s personal and waiting to talk to someone that can’t speak English well.
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Response from developer
" We'll need more information to help with any issues you may be experiencing. Our Customer Support team is available 24 hours a day, 7 days a week - please just make sure to choose option 2. To confirm, the number is (800) 257-9525, option 2. You can also submit a support request using our webform: https://globalpointofcare.abbott/navica-tech-support-us."
Navica & eMed
I was hopeful this app and proctored test would be super easy, in the end I was just super frustrated. I downloaded the app and created my login info and profile, which was easy enough. The frustrating part came when trying to log into the test. The app simple sends you to the eMed, where again you have to create a login and profile. Then when you are ready to test the site tests your devices for connectivity, camera, mic, etc.. This is where the problems began. I tried to get the site and app to work in unison at least 10 times before getting absolutely fed up and throwing the test away and deleting the app. I ended up going to a test center in the end... Save yourself some frustration until the app and test company are on one platform.
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Worthless
My wife and I were in Europe and took COVID antigen tests proctored by eMed on May 22, 2022. The tests were negative and we were told the results would be on our NAVICA apps within 15 minutes. We needed the results to enter the United States the following day. When the results were not showing on either of our NAVICA apps after 4 hours I contacted the NAVICA help line at Abbott and was asked a number of questions regarding our tests. I explained we were flying, the following morning, in less than 12 hours, and needed the results before then. I was told the matter would “be escalated.” The following morning the results were still not on our apps and we had to make other arrangements at the airport.
I was notified by email yesterday, May 27, 2022, the results were now on NAVICA. Worthless.
I was notified by email yesterday, May 27, 2022, the results were now on NAVICA. Worthless.
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Don’t rely on them
Delta recommended I use the binaxnow kit, which pairs with this app. I followed the instructions to not open the box until my appointment (which is confusing because you don’t even make an appointment, they’re available whenever). That was a mistake because when I was already overseas and opened the kit, 1 of the 3 pieces was missing (the liquid). They essentially told me i should have bought a second one as a backup and that I was out out of luck and would have to find somewhere else to take my test. Since I only found this out within 24 hours of my flight, as per the testing requirements, I was scrambling to find a testing location that provided a certificate and wasn’t too expensive, in a foreign country where English was not the primary language. Thanks for the added stress to my vacation.
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App failed
I’ve taken 3 tests with this app, first two worked no problem, this third one however has failed majorly for whatever reason. I do not use my phone at all when the test timer is running I just set it down and come back. I’ve done this every time. My screen locks and when the timer goes off I come check and report my results. For whatever reason this time it took me to the Home Screen instead of the test result and there’s no way for me to get back to it. I tried clicking the self report and scanning the test but it says it’s already been used because I scanned it at the beginning even though it never let me input the results. I got a notification that I had 5 minutes to interpret results and clicked on it and it still took me to the apps home screen instead of the result screen.
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No issues, way better than finding a local pharmacy
My wife and I tested ourselves on the last night of our trip and got it all done in less than an hour (combined) on our phone browsers. We got our results/reports emailed to us less than 5 minutes after our respective tests. We even both set up our accounts after we had left the US so dont give up if you didnt read all the instructions like us =P Yes it’s cumbersome carrying the tests with you for the whole trip but it was great being able to do the testing from our hotel room and not needing to take time out of our trip to find a place that would do it without charging a crazy amount. As long as this requirement exists Ill be using these tests.
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Response from developer
We're so happy to hear you found the tests convenient! Thank you for taking the time to share your feedback.
Great idea, poorly carried out
This is for people who need to get tested for COVID. Yet, there are so many steps, that of someone actually did have COVID, they would not have the strength to download the app, make an account, unlit all their information, agree to the many pages of documents, navigate to the website, sign into their new account, agree to more documents, allow access to the microphone, allow access to the camera, answer more questions, and wait even longer to be connected. This is my experience, and it completely drained me.
Additionally, the rep changed the camera from being my front camera, to bring my back camera. This made it much harder for me to do this. Also, the rep’s voice was extremely distorted. Highly distorted. With her accent, she was impossible to understand.
Additionally, the rep changed the camera from being my front camera, to bring my back camera. This made it much harder for me to do this. Also, the rep’s voice was extremely distorted. Highly distorted. With her accent, she was impossible to understand.
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Total waste of time
I got this test from my child’s school with instructions to set up the app after she was sent home from school with a cold. It seemed like it would be a quicker process than scheduling her an appointment to be tested. The annoyance of setting up an app that I would use once was not the worst thing, but the emed proctor is obviously outsourced from India, and that is fine if they could speak English clearly enough and were not speaking so fast. My daughter and I could barely understand her. Because of this I touched something on the test that made it unusable causing me to have to throw it away and still schedule her an appointment to be tested. Now my daughter has to be tested again, because I had already swabbed her nose. I am perfectly capable of reading instructions to give an at home test and I’m sure the school nurse is as well. Why someone that I doubt is a medical professional in a different country has been given the authority to guide people through these test is very unclear to me. Total waste of time and money for whoever had to purchase these tests and whoever is paying emed for this service.
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Response from developer
Thanks for letting us know. We're sorry to hear this and apologize for the frustration. We take your report seriously and will pass it along to our team. eMed is best suited to help you with this. Please continue to work with eMed Customer Support through their website at https://www.emed.com, or via phone at (844)-943-0753.
Easy and straightforward
Don’t be fooled by the bad reviews, all you have to do is follow the clear directions and you’ll have a lovely experience. First off, you don’t use this app for the proctored test. You just use this app to see your results. To do your proctored test use your login credentials on the emed website, follow the clear instructions and make sure you turn the auto-lock feature off of whichever device you’re using so the video call doesn’t time out. You’ll get your results in 15 min, easy! Make sure you PRINT off your results of have a PDF download on your phone before travel.
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SCAM DO NOT USE
HORRIBLE Experience
I got the tests at the store several weeks ago when they were available.
Then my husband saw on the AA travel website since we had our dream anniversary vacation to Bahamas planned, that these tests can be done virtually by EMED.
So we wasted time and energy setting up EMED accounts, and he went first, and got his test done and “proctored” with no problems or hassles, and yay it was negative, and yay results were sent to him, so far so good, but then it’s my turn…..
and they tell me (I’m paraphrasing) NOPE WE DONT DO THAT TEST (even though they literally just did the exact same test, same box and lot, for my husband) — WELL THAT WAS A BAD PROCTOR 🙄 (way to take responsibility for their company failures) AND THE RESULTS YOUR HUSBAND WAS SENT BY US AREN’T VALID (although they sure look valid, no one told HIM they aren’t valid, I guess if he had tried to use them, he’d be turned back at the airport or God Forbid when we arrive in foreign country! so FOR SHAME ON THEM FOR THAT!) SO UNLESS YOU WANT TO PAY US A LOT OF MONEY TO OVERNIGHT YOU MORE TESTS THAN YOU NEED, YOU’RE SCREWED.
Sorry … I’m not spending one more dime on their UNACCEPTABLE discrepancies and inconsistencies, and am doing everything I can to make sure no one else I know makes the same mistake of trusting them.
I got the tests at the store several weeks ago when they were available.
Then my husband saw on the AA travel website since we had our dream anniversary vacation to Bahamas planned, that these tests can be done virtually by EMED.
So we wasted time and energy setting up EMED accounts, and he went first, and got his test done and “proctored” with no problems or hassles, and yay it was negative, and yay results were sent to him, so far so good, but then it’s my turn…..
and they tell me (I’m paraphrasing) NOPE WE DONT DO THAT TEST (even though they literally just did the exact same test, same box and lot, for my husband) — WELL THAT WAS A BAD PROCTOR 🙄 (way to take responsibility for their company failures) AND THE RESULTS YOUR HUSBAND WAS SENT BY US AREN’T VALID (although they sure look valid, no one told HIM they aren’t valid, I guess if he had tried to use them, he’d be turned back at the airport or God Forbid when we arrive in foreign country! so FOR SHAME ON THEM FOR THAT!) SO UNLESS YOU WANT TO PAY US A LOT OF MONEY TO OVERNIGHT YOU MORE TESTS THAN YOU NEED, YOU’RE SCREWED.
Sorry … I’m not spending one more dime on their UNACCEPTABLE discrepancies and inconsistencies, and am doing everything I can to make sure no one else I know makes the same mistake of trusting them.
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A Great Idea that Needs Further Work…
This app has potential, but several issues that I encountered resulted in my low rating. First issue — I was required to log in with my email address and password each time I opened the app. It does not not have an option for remembering my credentials. In addition, the FaceID feature did not become functional in the app until a few days before returning home from an international trip. Second Issue – The app requires internet access in order to log in (i.e., verify your credentials). This means I was unable to log into the app and also unable to open and view my COVID test results while I was at the Zurich airport (I had cellular service disabled on my phone, and the Zurich airport has an arcane, impossible-to-activate free wifi system). Other apps that I have used do not require a network connection in order for the user to view test results. Make sure you have access to the PDF rest results that Abbott emails you, otherwise you may find yourself unable to present your results when in an environment with little or no internet access.
UPDATE - the latest version (1.35) still requires an internet connection to view test results. My rating of a “2” still stands.
UPDATE - the latest version (1.35) still requires an internet connection to view test results. My rating of a “2” still stands.
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Response from developer
Thank you for your feedback. We’re continually looking at improvements for the app and will pass this feedback along to our team.
Painful Experience, tampered kits
Purchased two at home test kits... let’s say it was NOT a good experience. The first one showed an inconclusive result after disconnection from the proctor. I was forced to find another in person site test from another company that worked flawlessly. During the second test, the adhesive sticky did not work as it should.. resulting in my partner also having to purchase an alternate test method. I asked the proctor if that individual could contact customer service to refund the test kit price as the issues were seen first hand... of course it couldn’t be simple and I was told to contact and call another backlogged department for a refund. Beyond ridiculous after wasting 70 dollars and an hour plus on two flawed, tampered, terrible test kits.
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Easy Peasy
I was skeptical after reading all the poor reviews about this app but tried it anyway. We were traveling back to the US from an international trip and need a negative test that was proctored within 1 business day of travel. I woke up at 6am and had no wait time to connect with a proctor and was done 25 minutes later. Make sure to turn your auto lock off and have good service. My results were sent to me just seconds after I got off the video call. 10/10 recommend if you need a negative test when traveling back to the US!
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Not a problem
I was extremely skeptical about taking this test after reading all the horrible reviews on here. Make sure you SET UP AN ACCOUNT while still at home before leaving the country. I do have to say the APP is useless except for retrieving your test results. You have to initially use the APP to sign on and then it will automatically take you to a website where you have to answer questions before they connect you with a doctor. It is that simple. Do not lock your phone or have it time out and lock itself at all during the entire test. You do need GOOD and STABLE WiFi when you are out of the country to complete this test. Once you answer the questions online, you are connected with a doctor in less than 30 seconds and they walk you through the entire process. From start to finish it took me 25 minutes and I had my results in 26 minutes. It was a breeze. You do not need to be tech savvy at all. You just have to know how to follow directions. I will be purchasing and using every time I leave the country!
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Response from developer
Thanks for sharing your feedback! We're glad to hear you found the process an easy one.
Works well but has glitches.
Positives: The testing process works pretty well for the most part. You really need a desktop or laptop but we also did one on a smartphone. My test went pretty well (desktop), but for some reason they could not see the wife’s ID on the same computer/camera so we had to do hers with her iPhone. The whole process took about 30 minutes each and we received the results via email within ten minutes.
Negatives: There is a bit of a language barrier but they are polite and professional. It was odd how one person could see my ID but could not see the wife’s. Not sure who’s end the issue was on. I never could get the results to display in my account on the app which was no big deal since I had the copy on my email. Support is pretty much non existent unless you send an email.
Overall I was satisfied with the product and process and would definitely use it again.
Negatives: There is a bit of a language barrier but they are polite and professional. It was odd how one person could see my ID but could not see the wife’s. Not sure who’s end the issue was on. I never could get the results to display in my account on the app which was no big deal since I had the copy on my email. Support is pretty much non existent unless you send an email.
Overall I was satisfied with the product and process and would definitely use it again.
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Response from developer
Thank you for taking the time to leave your feedback. We apologize for any inconvenience you may have experienced. The eMed team is best suited to help you with this. Please continue to work with them through their website at https://www.emed.com, or you can contact eMed Customer Support via phone at (844)-943-0753.
Very easy to use and fast results
It only took a few minutes to complete the questionnaire. Be prepared. If you are using your tablet or phone during the process turn off the sleep or lock function on your device. This way you don’t lose the information and start over. Second, make sure you have your government ID in hand to show when asked. Do not open anything until instructed to do so. Follow their instructions, if you can’t understand them the directions for what they are asking is on the screen. Once you’ve completed your test, you will need to wait the 15 minutes for the results. Again do not let your screen go to sleep.
Once your time is up another rep will get on the call to go over your results. You will hold up the sample for them to view and record. I literally had the email with the results immediately following and about 10 minutes later I got the results on the app. Easy!!
Once your time is up another rep will get on the call to go over your results. You will hold up the sample for them to view and record. I literally had the email with the results immediately following and about 10 minutes later I got the results on the app. Easy!!
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App is great, test is done through emed
The app is great at what it’s supposed to do. The app is not supposed to give you access to the proctors. It is only for test reporting and viewing. I think that’s what’s causing the confusion and the bad reviews.
The proctored test is actually done on emed’s website, preferably on a laptop where you can control the camera angle that has to always point to the test kit throughout the duration of the test. I assume you can also do it from a mobile device’s browser but you may need to have someone hold the phone while you do the test or place the phone in a way to show the test kit on camera at all time.
The proctored test is actually done on emed’s website, preferably on a laptop where you can control the camera angle that has to always point to the test kit throughout the duration of the test. I assume you can also do it from a mobile device’s browser but you may need to have someone hold the phone while you do the test or place the phone in a way to show the test kit on camera at all time.
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Easy and convenient
I hesitated on using this test because of all the reviews. However we really didn’t have an option since our cruise left on Monday and we couldn’t find an appointment over the weekend. App set up was easy. Just double check everything is correct. I waited for a proctor for 25 min. I’ve sat in doctors offices longer. She walked me through the test and had directions on screen. Results were in my inbox and in the app minutes after I hung up. Just know you need a computer for this. You don’t get a proctor through the app. My husband and I both had no problems.
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