Amazingly bad app design
As others have mentioned, it seems impossible to actually get past the legalese to create an account and use the test. It is because it is so poorly made, but it is possible. You can’t get to the accept button because you’re looking at a scroll box within a scroll box (stupid, I know).
To get by: scroll ALL the way to the bottom like a normal, sane, person would expect to. When you can scroll no further (because the “inner” box has reached its limit) you can get the last little distance by scrolling your finger along the very far right edge of your phone screen. That will move the “outer” scroll box down and get you to the accept button.
It is almost criminally stupid.
To get by: scroll ALL the way to the bottom like a normal, sane, person would expect to. When you can scroll no further (because the “inner” box has reached its limit) you can get the last little distance by scrolling your finger along the very far right edge of your phone screen. That will move the “outer” scroll box down and get you to the accept button.
It is almost criminally stupid.
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Often can’t report results
The app generally works just fine design wise, but I have repeatedly run into an issue where once I get the notification to report my result, opening the app goes to the homepage showing no indication a test was ongoing at all and no way to report those results. I didn’t close out the app or even leave it. I simply leave my phone on the table next to the card and it falls asleep. If I scan the card again, it says I cannot use the card because it has already been used. I continue to get “submit your results before X minutes runs out” and clicking those notifications simply leads to the homepage. I have burned multiple cards and have no way to record those results. Please fix this!
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Awful and just called the 24/7 number for assistance and they closed at 5pm
I purchased 4 of these for my son and they make it look so easy but after I read the reviews this is bogus especially the developer responses to all the complaints that they just tell you what you want to hear and do what they do best and take your money and your time. I just need to a test for my son to make sure he doesn’t have Covid and we have the same name and no support available so false advertising and they also said they were open until 8pm to help on another user who got screwed over because they put a product together to make money and this is criminal in my opinion that they care about money rather than making a product that works and is accurate and I need him in school and don’t think he has Covid but want to make sure but I am not entering info that’s personal and waiting to talk to someone that can’t speak English well.
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Response from developer
" We'll need more information to help with any issues you may be experiencing. Our Customer Support team is available 24 hours a day, 7 days a week - please just make sure to choose option 2. To confirm, the number is (800) 257-9525, option 2. You can also submit a support request using our webform: https://globalpointofcare.abbott/navica-tech-support-us."
Navica & eMed
I was hopeful this app and proctored test would be super easy, in the end I was just super frustrated. I downloaded the app and created my login info and profile, which was easy enough. The frustrating part came when trying to log into the test. The app simple sends you to the eMed, where again you have to create a login and profile. Then when you are ready to test the site tests your devices for connectivity, camera, mic, etc.. This is where the problems began. I tried to get the site and app to work in unison at least 10 times before getting absolutely fed up and throwing the test away and deleting the app. I ended up going to a test center in the end... Save yourself some frustration until the app and test company are on one platform.
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Worthless
My wife and I were in Europe and took COVID antigen tests proctored by eMed on May 22, 2022. The tests were negative and we were told the results would be on our NAVICA apps within 15 minutes. We needed the results to enter the United States the following day. When the results were not showing on either of our NAVICA apps after 4 hours I contacted the NAVICA help line at Abbott and was asked a number of questions regarding our tests. I explained we were flying, the following morning, in less than 12 hours, and needed the results before then. I was told the matter would “be escalated.” The following morning the results were still not on our apps and we had to make other arrangements at the airport.
I was notified by email yesterday, May 27, 2022, the results were now on NAVICA. Worthless.
I was notified by email yesterday, May 27, 2022, the results were now on NAVICA. Worthless.
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