NEEDS TO WORK
APP hasn’t worked for last 4 days on iPhone. Doesn’t even make it to login screen.
abysmal dogsht
i didn’t know it was possible for an app so utterly useless to come from such a large organization, yet here we are
Useless
Can’t get logged in. Error-The remote server returned unexpected response (400) Bad Request.
Awsome app
Great app easy to use and this makes it great for a pre paid debit card gift
Terrible
After SEVERAL years of not using my Go Prepaid card due to issues with the site’s janky functionality I decided to take a shot at the mobile app. Same issues. The lack of support, customer service being clueless and the overall just app just being utterly useless (just like the website) is hilarious. I can’t believe the low-effort in technology & functionality is put into this vs Navy Federal’s main site.
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Can’t login
What’s the point if I can’t login???
App not working
The app and access never works.
WT Actual F?
The visa prepaid website is clunky but it works. That’s way more than I can say for this god forsaken app.
Just go to the website because trying to use the app is a complete waste of your time and patience.
This app is why 0 Stars should be an option.
Just go to the website because trying to use the app is a complete waste of your time and patience.
This app is why 0 Stars should be an option.
Not representative of NFCU
This app has been awful for years. It in no way measures up to NFCU standards. There’s always password issues. It’s very difficult to quickly transfer funds, especially with multiple cards on your account. It asks for your security code every single time, even though it’s your account. It’s not user friendly. It’s bulky and outdated. I wish there was a simpler way to reload funds but it’s ridiculous. This was supposed to be a good budgeting tool for us, like a cash allowance type deal but it’s too buggy to maintain. Developers really need to fix this.
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Works for me
All the app is really needed for is checking balance and transaction history, which it does great
Worst financial app ever
Not reliable. Antiquated. Too many requests for passwords. No quality of life upgrades such as password autofill. Biometric needs reset way too often. App takes a long time to load and refresh. App sometimes doesn't work at all. Very frustrating and have been looking for an alternative.
Frustrating to Use
Every time I try to log in, despite using the correct information and even resetting my password to make sure, it never lets me. I shouldn’t have to delete and redownload the app every time just for it to work. I would not recommend going with the prepaid card with NCFU.
Can’t login!
I can’t login even tho my information is correct
Terrible
Download this app but can’t even launch it.
App inop?
I don’t typically have problems logging in to move cash to my kid’s cards. Today, one asked me to move $$ and each time I attempted to log in, the screen flashed from logged in to immediately being logged off. Attempted multiple times. The app was just updated the other day to “fix bugs”. Instead, it appears they were created.
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Terrible usability
Can’t login. Credentials work fine on computer. But app is useless. Customer service rep was not helpful, mumbled and told me I didn’t have the credentials to do anything related to the card even though I set the account and card up, it’s funded through my account and my child is a minor. Time to revamp Navy Federal!!
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Useless
Just throw away the whole app and start again. I can never log in, if I do log in and set my biometrics it resets it, if you get past that then it’s a pain to load money onto the card. Just a waste of time, effort, and space on my phone.
Navy Federal GO Prepaid App Performance and Usability Issues
Navy Federal GO Prepaid App Performance and Usability Issues
The Navy Federal GO Prepaid app, designed to offer convenient prepaid card management, unfortunately falls short in delivering a reliable and user-friendly experience. A recurring and critical issue is the app’s inability to consistently load money onto the prepaid card — a fundamental feature for any financial service application.
Users frequently report technical glitches, failed transactions, and an overall lack of functionality, creating frustration and undermining the app’s intended convenience. Given Navy Federal’s strong reputation in the financial sector, this app’s outdated performance does not align with the high standards customers expect.
It is imperative that the developers prioritize significant investment into modernizing the app’s infrastructure. Enhancements in stability, user interface, and transaction processing capabilities would not only resolve existing issues but also strengthen customer satisfaction and trust.
Addressing these challenges swiftly through updated technology and more responsive support will reflect Navy Federal’s commitment to providing top-tier digital financial services.
The Navy Federal GO Prepaid app, designed to offer convenient prepaid card management, unfortunately falls short in delivering a reliable and user-friendly experience. A recurring and critical issue is the app’s inability to consistently load money onto the prepaid card — a fundamental feature for any financial service application.
Users frequently report technical glitches, failed transactions, and an overall lack of functionality, creating frustration and undermining the app’s intended convenience. Given Navy Federal’s strong reputation in the financial sector, this app’s outdated performance does not align with the high standards customers expect.
It is imperative that the developers prioritize significant investment into modernizing the app’s infrastructure. Enhancements in stability, user interface, and transaction processing capabilities would not only resolve existing issues but also strengthen customer satisfaction and trust.
Addressing these challenges swiftly through updated technology and more responsive support will reflect Navy Federal’s commitment to providing top-tier digital financial services.
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Jump down
Log in issues same as so many. Unless have to web browser to use.
An exercise in frustration
This application it’s never the best even when it was found inside of the Navy Federal app. I grew with the previous reviewer who states that there are several glaring issues that need to be addressed by this app. It is very frustrating to log in and have to reset my password each time. This app has been in existence for too long for these issues to be occurring. Navy Federal please listen! Either get rid of the app and build it into the regular Navy Federal app or get a dedicated design team to fixing this so that it’s the most smooth experience possible. Right now it’s a tangled mess that continuously wastes my time whenever I try to use it.
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