App sucks
Please fix the app. I choose 3 seats to purchase, went to go checkout and my son decided he wanted to go with us. I went back to the seat selection screen and choose one more seat, went back to my cart and only 1 seat shows up for purchase. The other 3 seats are stuck in limbo, why on earth would those 3 seats not stay in my cart?!?why is this not even an option??! Now i have to wait 10-15 or how ever long for the seats to show back up again ( hopefully) they used to never show back up for repurchase, thank god that part was actually fixed.. your app sucks, get with the times.
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Missing key features
Seriously, NO F-ING CART BUTTON. No back button from movie, does not keep you logged in. Your member card is hidden; it should be in the menu.
Not intuitive
I was looking for purchased tickets, they are located under Rewards, why?
Awful
No way to return to your cart. The app does not let go of the seats after 10 minutes. So many reviews on this issue, why is it not fixed?????
Broken in every way
As of this writing, almost nothing in the about works. The thing that do work provide exceptionally poor user experience.
The final straw is that logging into one’s account is impossible. Even after resetting the password, dumping the app and reinstalling, logging in fails with an error that implies the user is the idiot in the relationship.
The final straw is that logging into one’s account is impossible. Even after resetting the password, dumping the app and reinstalling, logging in fails with an error that implies the user is the idiot in the relationship.
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App needs work
This app never keeps me signed in. Such a pain in the butt.
NCG is great!
This app is very easy to use. Log in, select tickets, purchase tickets and go enjoy the movie! It’s as simple as 1-2-3. Thanks NCG!
One Major Issue
The app in general is ok in terms of finding a movie and showtime, but the huge issue is no cart to access selections. I picked specific seats, went to check me rewards, and then I couldn’t go back anywhere to finish buying tickets. That’s the most basic thing to be able to do, and I can’t. It said my seats would be “held” for about 10 minutes, and about 30 minutes later, the seats I picked are still grayed out. Even the website doesn’t have a cart to hold tickets. This needs to be fixed.
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App doesn’t work, not one single part of it!
Previous app or version of the app worked fine, but everyone involved in the current app needs to be fired and sent back to kindergarten because even kindergarteners these days could design an app that is better laid out and functions better. Can’t login, where are the movies? (I know you scroll down on the Home Screen but it is no intuitive and nothing tells you to, why not just have a tab that says “showtimes” why is that so hard) there’s no “cart” icon or any way to get to your cart. If you go in the app and select tickets and then realize you’re not logged in (if you’re lucky enough to be able to log in) then once you log in the seats are locked even though you are the one who selected them but now you can’t purchase them. This is quite possibly the absolute worst piece of garbage app I have ever seen and that’s saying something!
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App is bad. Needs complete overhaul.
No other way to put it other than this app is bad. App looks like it was designed for iOS 2 from 2008.
Won’t keep me signed in when off the app!
After you leave the app when signed into your account, the app automatically signs you out. So you could be off the app for 10 seconds and you won’t be signed into your account when back into the app.
Fixed nav
Along with all the other complaints, can you stop with all of the fixed navs? You are giving me 1 inch to view the movie showtimes.
Why did the app change?
PLEASE bring back the old app, it was PERFECT!
This new one feels like it was made in 2003.
This new one feels like it was made in 2003.
What happened?!
The devs took an OK app and made it worse. Not sure what this overhaul was all about but it’s not much more confusing to use. I should at least be able to simply find my movie ticket when I open the app. Instead it’s buried somewhere in the outer ends of the universe.
Many problems
In addition to other issues in reviews, after selecting seats and switching to a different tab I can’t go back and finish my order with the same seats. They’re grayed out but there’s no way for me to finish my order. Not having a cart/order menu is an issue. Also my rewards aren’t loading. I used to always get a few bucks off every ticket sale and now I don’t.
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Response from developer
Hello, thank your for your feedback. We are always working on improving the application. Can you provide screenshots of the navigation and further details on the rewards issues you are seeing and send them to support@theatertoolkit.com? Please provide a subject line of "NCG Cinemas: App Issues"
Missing key features
No cart, no back button from movie, does not keep you logged in. Your member card is hidden; it should be in the menu.
Response from developer
Hello, Thank you for your feedback! We have an update coming very soon that will fix the login issue (which worked during testing but does not now), as well as the home button not fully functioning. We are also taking your other comments into consideration.
Have problems w/payment method
I have had problems w/payment methods multiple times. I have 3 CCs on file, and always have issues w/ all of them at one time or another.
Bad news
Tried using a VISA giftcard that had been activated to use online and it would not take it but would not let me put a different card in.
Best App
I enjoy using the NRG app. It provides show times and seating. A great way to get seats and what is showing.
Great theater, Great prices
I love our neighbor theater! The prices are very reasonable and the theater is alway clean. The employees are helpful and courteous. We couldn’t ask for more! Highly recommend!
