Don’t get it
Honestly, stay away from this. It’s gonna give you Gray Hair.
Response from developer
We're sorry for the experience. Extensions and date changes are available directly in the app and on the web — no call needed. Our platform also went through a major overhaul and booking reliability has been significantly improved. Our support team is available weekdays 9–4:30 CT with AI support around the clock. Please reach out at https://neighborstrailer.com/contact-us and we'll help.
I give up
Both times when I came back everything was gone - the profile was basically blank other than it let me log in. After the first time I filled everything out, I thought it was my fault that it was a blank profile… After the second time, I knew it was something on their end.
After the second time when I had posted some pictures I saved my progress, and exited so that I could take some better pictures and post them later. When I returned, all my stuff was lost again. The lady on the "Neighbors" customer service phone couldn't even find me and thought I was someone in Arizona with a 20 year-old trailer instead of a brand new trailer that I bought specifically to rent out. She gave me an email address to contact support… They don't have a phone number that support.
When I contacted the email address she gave me they asked for the VIN of the trailer. After I complied they responded and blithely informed me that I would have to do it all over again.
No thanks, I will look elsewhere. You guys really need to work on your IT systems, and customer service, and…
Response from developer
We're sorry for the frustrating experience. The profile loss you described points to an account issue we've since addressed in our platform overhaul. We'd genuinely like to help you get set up — contact us at https://neighborstrailer.com/contact-us and we'll make sure it goes smoothly this time.
Fishy app
Response from developer
Thank you for flagging this — the banking-change notice and inactive listing behavior you described are serious concerns we take very seriously. We've made significant security and state-management improvements to the platform. If you're still seeing anything unusual, please contact us immediately at https://neighborstrailer.com/contact-us.
