I give up
I filled out everything on their website, including the banking information and even went through the "clear" process to verify my identity… Twice
Both times when I came back everything was gone - the profile was basically blank other than it let me log in. After the first time I filled everything out, I thought it was my fault that it was a blank profile… After the second time, I knew it was something on their end.
After the second time when I had posted some pictures I saved my progress, and exited so that I could take some better pictures and post them later. When I returned, all my stuff was lost again. The lady on the "Neighbors" customer service phone couldn't even find me and thought I was someone in Arizona with a 20 year-old trailer instead of a brand new trailer that I bought specifically to rent out. She gave me an email address to contact support… They don't have a phone number that support.
When I contacted the email address she gave me they asked for the VIN of the trailer. After I complied they responded and blithely informed me that I would have to do it all over again.
No thanks, I will look elsewhere. You guys really need to work on your IT systems, and customer service, and…
Both times when I came back everything was gone - the profile was basically blank other than it let me log in. After the first time I filled everything out, I thought it was my fault that it was a blank profile… After the second time, I knew it was something on their end.
After the second time when I had posted some pictures I saved my progress, and exited so that I could take some better pictures and post them later. When I returned, all my stuff was lost again. The lady on the "Neighbors" customer service phone couldn't even find me and thought I was someone in Arizona with a 20 year-old trailer instead of a brand new trailer that I bought specifically to rent out. She gave me an email address to contact support… They don't have a phone number that support.
When I contacted the email address she gave me they asked for the VIN of the trailer. After I complied they responded and blithely informed me that I would have to do it all over again.
No thanks, I will look elsewhere. You guys really need to work on your IT systems, and customer service, and…
Show more
Fishy app
So I had this app for a while a now. Ive went inactive for a while so I had put all my trailers to not be active and I logged off. 6 months later I’m getting a notification that someone wants to book my trailer. So I logged in and as well I get a notification that the app admin wants to update new banking info .Thank god I’m lazy and didn’t do it right then. It turn out to be a scam. So after that I’ve made a renter profile and sure enough my trailer was listed right there. I’ve made sure to check inactive and nope it didn’t work at all. Just beware guys don’t post bc your trailers will be floating around the web even if you didn’t consent to it. Finally they made a delete account setting so will see how well that works.
Show more
5 stars for Neighbors Trailer
The app is perfect for what I need. They keep my trailers rented out most of the time. Neighbors Trailer offers the features and safety that other apps don’t offer.
Love this app!
We have 4 trailers that we rent through this app! It works flawlessly for us!
Trailer rental
Michael was very prompt, respectful and friendly, a great guy all around.
