Bad customer care
They Overcharge and when you cancel with time (6 days in advance for me) they still keep 25% of what you paid. I also paid the full amount at checkout thinking it was just going to be the safety deposit only which was $40 and got charged the full amount. If you get credits you can’t transfer that money out either. Not a bad site to use but they are taking advantage of the situation
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55point3
Response from developer
Thanks for the feedback. We've updated pricing so the full total shows when you enter dates — no more checkout surprises. On the cancellation charge and the credits not being transferable, we'd rather look at your actual booking than guess — reach out at https://neighborstrailer.com/contact-us and we'll walk through it with you.
Pure waste of time
I jumped thru all the hoops getting signed up, put all my info in, found a trailer, paid the rental fee, coverage fee, taxes and deposit and then wasted 2.5 hours waiting for a response to pick up the trailer but no one communicated in any way what so ever with me even after sending 2 messages to the owner. So I canceled the transaction and waiting till I see a refund. Wish me luck
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RDRaptor Dave
Response from developer
We're really sorry for this experience — waiting 2.5 hours with no response is not acceptable. We monitor owner responsiveness and address inactive or unresponsive listings. Your refund should have been processed when you canceled; if you haven't seen it, please reach out at https://neighborstrailer.com/contact-us and we'll track it down immediately.
Great design & easy to use
SO happy this app exists! The nearest trailer rental & sales place to us is over 2 hours away which makes it completely unrealistic. This app allowed us to find a horse trailer rental 10 minutes away from our horse. Absolutely love the convenience and also the protections it gives us for the transactions and everything. The only issue we had is we can’t upload our photos but I emailed their customer service and they were super responsive so hopefully they’ll get that fixed quickly. Definitely will use again!
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TTryingNotToYoYo
Trailer rental
Great experience!
EEEbird Express
Worst website ever
Fix your site nothing works on it!
Ssarkapanc






