Alana Beach Resort
In Rhodes with Neilson, booked an open water swim on the Neilson app at 08:00 on 24th Aug 2026, the swim booking was confirmed, turned up on the day and was told swim was not scheduled. This is the second holiday this has happened. The app clearly has a number of problems as you can see by the reviews and Neilson needs to invest some time and effort to sort it out otherwise it will continue to frustrate and inconvenience its customers and they may chose to book elsewhere.
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Too many crashes
Great in theory. Way too many crashes. Infuriating. Would be good to be able to see the bookings of other adults in our party as an option.
Basic info, poor ux
Gives you the info, but doesn’t make it clear in the schedule which sessions you’ve already booked and where there is a clash.
Go back to the timetable printout
Please!
Unreliable and urgently needs improving
A poor app. Worst aspect is it lists activities that aren’t taking place. So annoying that you turn up for an activity scheduled in the app and then it doesn’t take place with no notification that it’s been cancelled particularly when you could have been doing an alternative activity.
Also only shows you the next activity you are booked on and not a list or diary of your bookings in the days ahead.
Also only shows you the next activity you are booked on and not a list or diary of your bookings in the days ahead.
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