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ViewTrail - Trailfinders

ViewTrail - Trailfinders

by Trailfinders Ltd

55 ratings
113 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • December 2, 2016
  • September 24, 2026

Developer

Trailfinders Ltd
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ViewTrail - Trailfinders screenshot #1 for iPhone
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ViewTrail - Trailfinders screenshot #8 for iPhone
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About

This travel companion app keeps your itinerary accessible offline, offers a built-in travel assistant for local information, and provides secure access to booking details and emergency support. It helps you plan, manage, and enjoy your trips with features like flight tracking, local guides, and secure document storage.

✓Offline itinerary access
✓Travel assistant (local time, weather, translation)
✓Live flight details and notifications
✓Secure payment and document storage
✓Places of interest and route guidance
✓Airport lounge, parking, and hotel booking
Show original description

What users say about ViewTrail

Reviews of ViewTrail are mixed: the Travel app is rated 4.4/5 from 55 App Store ratings. What users like most: all travel details in one place, easy to use and navigate. Top complaints: app crashes after update, continually logs out. Summarized from real user reviews.

Positive things

  • 👍All travel details in one place
  • 👍Easy to use and navigate
  • 👍Useful for checking itinerary
  • 👍Provides useful travel information
  • 👍Good for offline access
  • 👍Convenient for accessing vouchers
  • 👍Helpful for flight and hotel details
  • 👍Makes travel hassle-free
  • 👍Professional and well-organized
  • 👍Great for keeping track of itinerary
  • 👍Good for sharing with party members
  • 👍Makes travel simple
  • 👍Brilliant portable resource
  • 👍Essential for travel
  • 👍Reassuring backup and support
  • 👍Knowledgeable and friendly staff
  • 👍Makes booking procedure pleasurable
  • 👍Facilitates easy online check-in
  • 👍Clear holiday instructions
  • 👍Great for holiday planning
  • 👍Provides peace of mind
  • 👍Good for updating holiday plans
  • 👍Facilitates easy access to tickets
  • 👍Great for organizing trips
  • 👍Excellent service from staff
  • 👍Helpful for currency conversion
  • 👍Good for payment history breakdown
  • 👍Useful for trip updates
  • 👍Great for managing multiple bookings
  • 👍Facilitates a stress-free trip
  • 👍Brilliant for a lifetime holiday
  • 👍Makes travel easy and less stressful
  • 👍Provides clear information
  • 👍Instant access to itinerary
  • 👍Facilitates easy check
  • 👍Good for hour-by-hour travel plans
  • 👍Useful for getting around (WiFi box)
  • 👍Makes trip preparation easy
  • 👍Good for accessing flight info
  • 👍Convenient for not carrying paper
  • 👍Security function protects details
  • 👍Contact button provides comfort
  • 👍Handy app, easy to use
  • 👍Invaluable for travelers
  • 👍Keeps you excited for trip
  • 👍Efficient and friendly service
  • 👍Good for checking countdown days
  • 👍Superb experienced staff
  • 👍Great holiday planner
  • 👍Facilitates easy navigation
  • 👍Professionally laid out
  • 👍Clarity of display
  • 👍Collapsible agenda items
  • 👍Transparency of information
  • 👍Gives confidence in travel control
  • 👍Smashing piece of kit
  • 👍Useful info for upcoming trips
  • 👍Great for keeping track of details
  • 👍Retains login on iPhone
  • 👍Improved app functionality
  • 👍Excellent service during cancellations/refunds
  • 👍Facilitates easy and convenient use
  • 👍Handy app with updated details
  • 👍Works very well
  • 👍Useful for offline access
  • 👍Stupendous app
  • 👍Useful for itinerary tracking
  • 👍Top scores for clarity
  • 👍Top scores for user friendliness

Negative things

  • 🐛App crashes after update
  • 🐛Continually logs out
  • 🐛'Remember me' function unreliable
  • 🐛Basic flight information
  • 🐛Currency converter text illegible
  • 🐛Side panel window does not close
  • 🐛App inconsistent across iOS/Android
  • 🐛Logon surname field issue on iOS
  • 🐛Side panel obscures screen
  • 🐛App renders useless
  • 🐛Impossible to access
  • 🐛No codes sent on demand
  • 🐛Limited information
  • 🐛Falsely says surname/trip code incorrect
  • 🐛Confusing and contradictory information
  • 🐛Itinerary not accessible
  • 🐛Slow response
  • 🐛Restricted information
  • 🐛Cannot print itinerary from iPad/iPhone
  • 🐛Missing vouchers
  • 🐛Reference number not provided
  • 🐛No instructions online
  • 🐛App does not match self-explorer app
  • 🐛Payment date not displayed
  • 🐛Countdown days incorrect
  • 🐛Login issues after update
  • 🐛Freezes on code/biometrics
  • 🐛Poorly designed for multiple bookings
  • 🐛Cannot see past/future trips
  • 🐛App not letting user log in
  • 🐛Wrong info linked to booking
  • 🐛Itinerary viewing issues
  • 🐛Takes back to login page
  • 🐛Difficult to book
  • 🐛Flight info did not update
  • 🐛Emergency helpline did not help
  • 🐛Does not work offline
  • 🐛ViewTrail unavailable
  • 🐛Site updating for a week
  • 🐛Insurance not on insurance tab
  • 🐛e-vouchers not available
  • 🐛Flight details reference disappears
  • 🐛Manual update/refresh needed for changes
  • 🐛Repeated logging-in issue
  • 🐛Asks for login every time
  • 🐛Ruins otherwise great app
  • 🐛ViewTrail unavailable when travelling
  • 🐛Need to access vouchers/itinerary
  • 🐛Itinerary being updated message
  • 🐛Changes in holiday require booking reference
  • 🐛Horrible people (cancellation policy)
  • 🐛Hotel/Scenic World bookings unconfirmed
  • 🐛Bookings not confirmed prior to departure
  • 🐛Countdown days not updating correctly
  • 🐛App not working offline
  • 🐛Qantas seat issue
  • 🐛Hotel room tired
  • 🐛Hotel refurbishment not notified
  • 🐛Airport hotel miles from airport
  • 🐛Dining room very noisy
  • 🐛Room too small
  • 🐛Inadequate storage space
  • 🐛Guide could not be heard
  • 🐛Briefings in noisy venues
  • 🐛Important information not given to all
  • 🐛ViewTrail took work to find info
  • 🐛Statements within sections incorrect
  • 🐛Link to hotels appreciated
  • 🐛Not easy to use
  • 🐛Information all over the place
  • 🐛Voucher details not direct link
  • 🐛Voucher details not available until last minute
  • 🐛Flight details not direct link
  • 🐛App closed down completely
  • 🐛Login is useless
  • 🐛Charged for download
  • 🐛Ripoff
See all reviews

What's New in ViewTrail

12.0.4

September 24, 2026

Various updates

User reviews

Most RecentHighest RatedLowest Rated

Knowledgeable and Helpful

I have used Trailfinders previously and have found them very helpful and knowledgeable with the country you are interested in visiting; as they have dedicated personnel to assist with questions.
On my recent booking Finn was very patient and knowledgeable in the area we planned visiting.
We changed the goal posts several times and Finn remained as helpful and friendly. Would definitely recommend.
Show more
Vicki010Vicki010

Response from developer

Dear Vicki Thank you for your kind comments, which we will certainly pass on. We wish you all the best for your upcoming holiday and hope you enjoy the convenience of having all your travel information in once place using our ViewTrail App. Kind regards Trailfinders

Vancouver island

Had a great week in Campbell river and Tofino whale and bear watching! Unfortunately Trailfinders organised my car pick up at YVR airport for 0900, with a ferry at 10am which was impossible so with a few days before got Trailfinders to rearrange car pick up at 07:30 no extra charge! Return journey on ferry from Nanaimo to Vancouver was arranged at 6pm, what time did they arrange for the car to be returned? Yes 6pm! The ferry journey is 90mins plus 45mins to YVR airport to drop the car come on Trailfinders surely when you arrange all the reservations you must be aware of the timings this is what I’d hoped you’d do! Fortunately no extra charge for the delay in returning the car! Apart from those two issues all went very well. Returned to YVR and caught a cruise ship to Alaska 🇺🇸 for the 2nd week which we arranged, Trailfinders organised the flights with BA club world, ferries, car and hotels plus two trips, we did the rest! Enjoyed it been 3x now and weather was great! 😊
Show more
Pjm521524Pjm521524

Response from developer

Dear PJM Thank you for your feedback and kind comments. Our apologies if your transfers had not been arrange correctly in the first instance, although we're glad to know these issues were resolved for you. We hope you have the opportunity to travel with us again very soon, especially knowing we are on hand 365/24/7 via the ViewTrail App. Best wishes Trailfinders

Fabulous post GCSE holiday

Had the most amazing time on our trail around Thailand. Every single detail was taken care of and the level of service from booking to on the ground in resort has been exceptional. Will definitely be booking through Trailfinders again.
PinkcoralduvePinkcoralduve

Difficult app to find what you’re looking for

I don’t find this app at all intuitive to use in order to find important details of my trip. When looking on my iPhone I’m unable to get to details I want whereas via the website, it is slightly easier. The section asking for details such as medical issues, next of kin etc is positively confusing in the way it is set out. I feel sure it could be set up more logically and clearly. I have no issues with Trailfinders representatives by the way, just the app. It’s a great company to use.
Show more
Hielan' lasHielan' las

Response from developer

Dear Hielan' las Thank you for your feedback, although we're sorry you have been disappointed. With regret, you have not given us your details to assist. Please can you email the details of your concerns to webmaster@trailfinders.com, including details of the device you're using and any booking reference or name and address, as we're confident your concerns can be amicably resolved. Kind regards Trailfinders

So easy and helpful

This app makes it so easy to keep track of what you are doing each day and your tickets and vouchers are all in one place
Julie travelsJulie travels
See 108 more reviews

User experience

🐞

Reported Bugs

51 issues

App crashes after update

Bug

Continually logs out

Bug

'Remember me' function unreliable

Bug

Side panel window does not close on iPad

Bug

Logon surname field issue on iOS

Bug

Side panel obscures screen

Bug

App renders useless due to side panel

Bug

No codes sent on demand

Bug

Falsely states surname/trip code incorrect

Bug

Itinerary not accessible

Bug

App does not match self-explorer app

Bug

Flight information did not update

Bug

Emergency helpline did not help

Bug

App does not work offline

Bug

Site updating for a week

Bug

Insurance not on insurance tab

Bug

e-vouchers not available

Bug

Flight details reference disappears off screen

Bug

Manual update/refresh needed for changes

Bug

Repeated logging-in issue

Bug

App not letting user log in

Bug

Wrong info linked to booking

Bug

Itinerary viewing issues, takes back to login page

Bug

Login issues after update

Bug

Freezes on code/biometrics

Bug

Poorly designed for multiple bookings

Bug

Cannot see past and future trips

Bug

ViewTrail unavailable when travelling

Bug

Itinerary being updated message

Bug

Hotel/Scenic World bookings unconfirmed

Bug

Bookings not confirmed prior to departure

Bug

Countdown days incorrect/not updating

Bug

App not working offline

Bug

Qantas seat issue

Bug

Hotel room looking tired

Bug

Hotel refurbishment not notified

Bug

Airport hotel miles from airport

Bug

Dining room very noisy

Bug

Room too small

Bug

Inadequate storage space

Bug

Guide could not be heard by all

Bug

Briefings in noisy venues

Bug

Important information not given to all

Bug

ViewTrail took work to find info

Bug

Statements within sections incorrect

Bug

Voucher details not direct link

Bug

Flight details not direct link

Bug

Passport detail scanning/entry issues

Bug

Login is useless, asks for details every time

Bug

Charged for download

Bug

Export to calendar feature doesn't work

Bug
✨

Requested Features

29 requests

Improve currency converter text visibility

Feature

Fix side panel not closing on iPad

Feature

Ensure consistent behavior across iOS and Android

Feature

Allow apostrophes in surname field on iOS

Feature

Add printing facility for itineraries on iPad/iPhone

Feature

Improve flight information detail (airport names)

Feature

Provide direct links to airline websites

Feature

Improve voucher and e-voucher accessibility

Feature

Ensure all vouchers are uploaded promptly

Feature

Add dark mode

Feature

Improve search functionality for insurance

Feature

Add ability to see past and future bookings

Feature

Improve notification system for changes

Feature

Add group photo feature for guides

Feature

Provide written or electronic information for itinerary changes

Feature

Improve audio clarity for guides

Feature

Add link to hotels

Feature

Improve voucher detail direct linking

Feature

Improve flight detail direct linking

Feature

Fix passport detail scanning/entry

Feature

Improve login process and 'remember me' functionality

Feature

Ensure airport hotels are actually at the airport

Feature

Add more variety of protein for vegetarians

Feature

Improve room size and storage

Feature

Provide notification of hotel refurbishments

Feature

Ensure all bookings are confirmed prior to departure

Feature

Improve countdown timer accuracy

Feature

Allow for easier manual updates/refreshes

Feature

Fix export to calendar feature

Feature

FAQ

What does the ViewTrail app do?

The ViewTrail app serves as a comprehensive travel companion, allowing users to access their travel plans offline, manage bookings, and receive real-time travel assistance. It provides features for planning, during-travel support, and emergency contact, ensuring a smoother travel experience.

What are the key features of the ViewTrail app?

Key features include offline access to itineraries, live flight details and notifications, a travel assistant offering local time, weather, translation, and exchange rates, secure payment options, and places of interest with route guidance. Users can also book airport lounges, parking, and hotels directly through the app.

Is the ViewTrail app free to use?

Based on the provided information, the app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements, suggesting it is a complimentary service for users.

What kind of travel information can I access offline?

You can access your provisional travel plans, live flight details, e-vouchers, and your ATOL certificate offline. This ensures you have critical travel information readily available even without an internet connection.

How does the travel assistant feature help while I'm away?

The travel assistant provides essential local information such as the current local time, weather forecast, translation services, and an exchange rate calculator. It aims to make navigating and understanding your surroundings easier, especially in unfamiliar locations.