Knowledgeable and Helpful
I have used Trailfinders previously and have found them very helpful and knowledgeable with the country you are interested in visiting; as they have dedicated personnel to assist with questions.
On my recent booking Finn was very patient and knowledgeable in the area we planned visiting.
We changed the goal posts several times and Finn remained as helpful and friendly. Would definitely recommend.
On my recent booking Finn was very patient and knowledgeable in the area we planned visiting.
We changed the goal posts several times and Finn remained as helpful and friendly. Would definitely recommend.
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Response from developer
Dear Vicki Thank you for your kind comments, which we will certainly pass on. We wish you all the best for your upcoming holiday and hope you enjoy the convenience of having all your travel information in once place using our ViewTrail App. Kind regards Trailfinders
Vancouver island
Had a great week in Campbell river and Tofino whale and bear watching! Unfortunately Trailfinders organised my car pick up at YVR airport for 0900, with a ferry at 10am which was impossible so with a few days before got Trailfinders to rearrange car pick up at 07:30 no extra charge! Return journey on ferry from Nanaimo to Vancouver was arranged at 6pm, what time did they arrange for the car to be returned? Yes 6pm! The ferry journey is 90mins plus 45mins to YVR airport to drop the car come on Trailfinders surely when you arrange all the reservations you must be aware of the timings this is what I’d hoped you’d do! Fortunately no extra charge for the delay in returning the car! Apart from those two issues all went very well. Returned to YVR and caught a cruise ship to Alaska 🇺🇸 for the 2nd week which we arranged, Trailfinders organised the flights with BA club world, ferries, car and hotels plus two trips, we did the rest! Enjoyed it been 3x now and weather was great! 😊
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Response from developer
Dear PJM Thank you for your feedback and kind comments. Our apologies if your transfers had not been arrange correctly in the first instance, although we're glad to know these issues were resolved for you. We hope you have the opportunity to travel with us again very soon, especially knowing we are on hand 365/24/7 via the ViewTrail App. Best wishes Trailfinders
Fabulous post GCSE holiday
Had the most amazing time on our trail around Thailand. Every single detail was taken care of and the level of service from booking to on the ground in resort has been exceptional. Will definitely be booking through Trailfinders again.
Difficult app to find what you’re looking for
I don’t find this app at all intuitive to use in order to find important details of my trip. When looking on my iPhone I’m unable to get to details I want whereas via the website, it is slightly easier. The section asking for details such as medical issues, next of kin etc is positively confusing in the way it is set out. I feel sure it could be set up more logically and clearly. I have no issues with Trailfinders representatives by the way, just the app. It’s a great company to use.
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Response from developer
Dear Hielan' las Thank you for your feedback, although we're sorry you have been disappointed. With regret, you have not given us your details to assist. Please can you email the details of your concerns to webmaster@trailfinders.com, including details of the device you're using and any booking reference or name and address, as we're confident your concerns can be amicably resolved. Kind regards Trailfinders
So easy and helpful
This app makes it so easy to keep track of what you are doing each day and your tickets and vouchers are all in one place
Canadian Rockies adventure
Well…. What a trip, we had a fantastic time and the whole trip went like ‘clockwork’, very well organised by Michelle our travel expert.
We saw, Grizzly and Black Bears, Orca Whales, Moose, Porcupine, Bald Eagle and Chipmonks
The scenery was stunning and hotels were perfect as we travelled.
The prearranged excursions were all spot on.
Thank you to Michelle and Trailfinders for arranging such a fabulous trip 👏🏻👏🏻
Gareth and Sarah Davies
We saw, Grizzly and Black Bears, Orca Whales, Moose, Porcupine, Bald Eagle and Chipmonks
The scenery was stunning and hotels were perfect as we travelled.
The prearranged excursions were all spot on.
Thank you to Michelle and Trailfinders for arranging such a fabulous trip 👏🏻👏🏻
Gareth and Sarah Davies
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Trip to Canada
Our trip was prepared by Chris Cottell. As always he prepared a wonderful trip for us. Thank you.
Not working
I am unable to access a live booking. TF are aware
View Trail App ( Trailfinders )
I find the App very useful as you’re able to trace the complete booking/trip process all in one place.
We’ve booked a couple of trips with these guys & would definitely recommend them.
We’ve booked a couple of trips with these guys & would definitely recommend them.
Secrets St Lucia
Amazing trip, seamless travel and stunning hotel with delightful staff
Amazing
Our trip to Georgia was utterly amazing the guide and driver were just everything one could hope for which made our trip to Georgia everything we could hope for amazing country thanks trail finders for making this possible
New update nightmare
The app was working, I updated to the new version and now it takes ages to login then when you press itinerary it crashes and closes. Can’t get in anymore, tried uninstalling and reinstalling, nothing!
Logs you out even with remember me set
Sort of works - things not logically arranged for the user - probably best for trailfinders. Sort of a
Completely unnecessary app. A PDF of the itinerary would work As well if not better
I have an iPhone 16 and it Continually logs you out even with remember me set - forcing you to look up old emails for the reference number.
Quite frankly I would rather they sent me the PDF and saved all the faffing around
Completely unnecessary app. A PDF of the itinerary would work As well if not better
I have an iPhone 16 and it Continually logs you out even with remember me set - forcing you to look up old emails for the reference number.
Quite frankly I would rather they sent me the PDF and saved all the faffing around
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Very poor app
Constantly fails to open without putting in your details and references number - the remember me function does not work with any consistency.
Flight information is very basic and does not name airports , so has caused confusion where cities have other airports.
This app generally is poor and needs a lot of work- its basic and outdated when compared to other similar- unfortunately theres no option at the moment.
Flight information is very basic and does not name airports , so has caused confusion where cities have other airports.
This app generally is poor and needs a lot of work- its basic and outdated when compared to other similar- unfortunately theres no option at the moment.
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Currency Converter
The app is generally excellent, with all the information we needed for our recent trip to South Africa. However, could I suggest you look at the Currency Converter section of the app? The results of the conversion are displayed in white text against an off-white background and are virtually illegible. Change the text to black please. App v.10.0.27.
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Payment issue
View Trailer App
Broken the app on iPad
As another reviewer states… you have now got a side panel window which does not close… even though you added a button to that effect. It blocks a third of the screen.
Would be great if app developers actually test their product before releasing it.
In response to your comment … just open the latest version of it on an iPad for yourselves… and actually I now find you are aware of the issue afterall and deploying a fix shortly! 👍🏻
You fixed it in a subsequent release. Thank you.
Would be great if app developers actually test their product before releasing it.
In response to your comment … just open the latest version of it on an iPad for yourselves… and actually I now find you are aware of the issue afterall and deploying a fix shortly! 👍🏻
You fixed it in a subsequent release. Thank you.
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App is inconsistent across iOS and android
The logon surname field does not accept apostrophes in iOS but in android versions it does. Both apps should have the same behaviour
Broken the app on iPad
As another reviewer states… you have now got a side panel window which does not close… even though you added a button to that effect. It blocks a third of the screen.
Would be great if app developers actually test their product before releasing it.
In response to your comment … just open the latest version of it on an iPad for yourselves… and actually I now find you are aware of the issue afterall and deploying a fix shortly! 👍🏻
Would be great if app developers actually test their product before releasing it.
In response to your comment … just open the latest version of it on an iPad for yourselves… and actually I now find you are aware of the issue afterall and deploying a fix shortly! 👍🏻
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Trail app
It’s a brilliant app, it really helped us with 6 flights, guided tours & 7 different accommodations.
