Easily pay for driving in London's Ultra Low Emission Zone (ULEZ), Congestion Charge, and Low Emission Zone (LEZ). Manage your account, vehicles, and payment history, and check if a postcode is within a charging area. Sign up for Auto Pay to save on daily charges.
What We Love
- ✅ Quick payment processing for charges
- ⚡ Faster than using the website
- 🎯 Auto-pay functionality available
- 📱 Mobile convenience for on-the-go payments
Room to Improve
- 🐛 Constant 'update required' error loop
- ❌ Verification emails never arrive
- 🔐 Requires remembering 10-digit customer ID instead of email login
- 💳 No Apple Pay or Google Pay support
- 🚫 No autofill for passwords or personal details
- 😤 Requires manual entry of all information every time
- ❓ Misleading 'IS DUE' messaging confuses users
- 📧 No payment confirmation emails sent
- 🔄 Requires logging in every single session
- ⚠️ Doesn't show which charges apply or when
- 🎭 Confusing interface and poor UX design
- 🚫 Account creation frequently fails
- 💰 Appears deliberately designed to generate fines
- 🔗 Broken validation email links
- ⏱️ Takes excessive time to complete simple payments
- 🖥️ Website integration issues with app
- 📱 App crashes and freezes frequently
- 🚫 Can't pay multiple days at once
- ❌ Doesn't accept all payment card types
- 🔒 Asks for unnecessary personal details (mother's maiden name, place of birth)
- 📊 No detailed charge history or breakdown
- 🖼️ No receipt images or documentation
- 🌐 Poor postcode/address lookup functionality
- 🔄 Auto-pay setup frequently fails
- ⚠️ Doesn't notify of missed payments in advance
