TfL are scamming Londoners
App is absolutely trash and a scam making money out of Londoners . They cancelled my autopay without notifying me then sent me 3 £180 fines which they insisted I had to pay.
My autopay account can’t be reinstated and asks me to pay off my balance despite being £36 in credit, and every time I try and go through the process of sorting it out it doesn’t work and tells me something went wrong.
I’ve emailed them about the issues and only been provided with a number in response. Once I rang the number they assured me to just pay off the balance despite me trying to explain to them I was in credit. Then every time they said they would transfer me to a pay line the phone cut off. This happened 3 times.
My auto pay has still not been sorted. So if I forget to pay I’m fined £90. Now I can’t even log into the app and have no way of recovering my password.
This is the single worst app on the store and should be removed immediately and TFL need to be investigated for the abysmal service they are providing to Londoners.
I am disgusted.
My autopay account can’t be reinstated and asks me to pay off my balance despite being £36 in credit, and every time I try and go through the process of sorting it out it doesn’t work and tells me something went wrong.
I’ve emailed them about the issues and only been provided with a number in response. Once I rang the number they assured me to just pay off the balance despite me trying to explain to them I was in credit. Then every time they said they would transfer me to a pay line the phone cut off. This happened 3 times.
My auto pay has still not been sorted. So if I forget to pay I’m fined £90. Now I can’t even log into the app and have no way of recovering my password.
This is the single worst app on the store and should be removed immediately and TFL need to be investigated for the abysmal service they are providing to Londoners.
I am disgusted.
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Worst App
Wont accept visa cards, only payment method is via creditcard, why nothing else? I needed to pay for 3 days and had to manually type all of my data for each day and pay each day seperately. And the payment didnt even worked.
This app is a complete disaster. Every Parking lot in Germany has a better payment method then this.
This app is a complete disaster. Every Parking lot in Germany has a better payment method then this.
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Gives misleading results
The app will tell you need to pay a charge regardless of whether you actually entered the congestion zone or not.
It looks at the DVLA records to determine if your car meets the criteria to be charged. Which is probably all cars now! Making the app kind of pointless.
I don’t think there is a way to check if you entered a chargeable zone and need to pay. Makes me wonder how many people have paid when they didn’t need to.
It looks at the DVLA records to determine if your car meets the criteria to be charged. Which is probably all cars now! Making the app kind of pointless.
I don’t think there is a way to check if you entered a chargeable zone and need to pay. Makes me wonder how many people have paid when they didn’t need to.
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Nickel
Fonctionne parfaitement lors de mon séjour à Londres auto pay nickel
Very poor App
So many things wrong it beggars belief, when putting in your registration number it suggests you need to pay congestion and tunnel use, even if you didn’t use them on a given day.
After setting up an account, you cannot assign your registration numbers to it, you have to enter the registration each time.
The user account number is superfluous, should be keyed by email, everything else is.
Doesn’t surprise me though given everything Khan has done, if you have a car it’s best not to drive in London anyway, don’t go unless you have to!
After setting up an account, you cannot assign your registration numbers to it, you have to enter the registration each time.
The user account number is superfluous, should be keyed by email, everything else is.
Doesn’t surprise me though given everything Khan has done, if you have a car it’s best not to drive in London anyway, don’t go unless you have to!
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Awful app
Awful app, company just trying to rinse everyone’s pockets with fines then make it difficult to pay
Embarrassing
Words fail me. It is almost as though tfl are deliberately making it difficult for drivers to pay the charges so that they can levy fines!
Disgusting
I forgot to pay and the next day I remembered that I have to pay to go through the tunnel and two days later they sent me a letter saying I was being punished. This is disgusting behavior. And how can you have to pay for a tunnel when the tunnel was built with taxpayers' money???!!!
Wont accept card payments
Considering this country charges you for breathing I was rather surprised they would not accept my money. But then I forgot if I don’t pay them within 2 weeks the fine gets doubled. Go London!
TFL “every journey’s a balls up”
Making things difficult for working people as per usual. Imagine you’re an old Doris and you’re not up to date with technology, you have to go around the houses to make a one off payment. Sadiq Khan is a disgrace should never even been considered as “Mayor of London” he’s a conniving grubby little parasitic molerat.
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Terrible App/Terrible Service
App makes you input all your details manually when nearly every app or website allows you to auto input your details, doesn’t allow you to use Apple pay in 2026!!!!
Tried to create an account but on confirmation it said something went wrong and none of my details were stored so I better finish this review and get cracking with that again
Tried to create an account but on confirmation it said something went wrong and none of my details were stored so I better finish this review and get cracking with that again
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Hopeless
Rubbish app and service always forgets my log in details and takes forever to fix it then you have to phone someone in support
Unnecessarily painful
No Apple Pay. No Google Pay. Just why?
We know what you owe, we just won’t tell you.
There’s cameras everywhere. I had to pay a tunnel charge. The app says I owe but won’t tell me how many times. So I had to check my gps data to figure out if and when I was in the active times. Then there’s no Apple Pay facility. Dreadful. I can’t stand London and this app has confirmed that opinion for me.
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Does not work
Does not work. Does not trigger payments. Does not allow for reduction in fees. Ended up having to pay £21 for all days because there is no way to figure out if they are going to charge you correctly or if you will just receive a PCN. Deleted.
Sad demise of society
A poorly made app, website, and phone service that appears to exist only to scam people out of money. How can we rob the poor of what little they have left? And make it excruciatingly painful? I know just the thing…
TFL
Where shall I start? Ok I’ve entered into a congestion charge zone and now I want to pay before I get fined. I’ve tried paying online and I don’t know my account number. So I thought maybe try the app and guess what, it’s just as bad as the corrupt government we have trying to run this country. Cream every penny from a tax paying working citizen. Why shall we pay if we cannot get access into our on account?
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Embarrassing
Personally if I managed this service I would resign. The website is painful at best and to log in after creating an account it asks for a customer ID which doesn’t seem to exist unless you ring and ask for it. Thought the app would be better than the website which it was but frankly still terrible, no receipt, can’t clearly see what you have triggered in terms of charges or what you actually have to pay, it’s all guess work. I would question the legality of poor use of public money.
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Poor app
Says to update software but doesn’t update and just keeps asking for password. Just goes round in circles. Very poor but typical for the government test it before you release it for god sake !!! Armatures
Awful app
I would not even give it 1 star. Too many problems to list. I cannot even use it now as the app has frozen.
