Awful app
Awful app, company just trying to rinse everyone’s pockets with fines then make it difficult to pay
Embarrassing
Words fail me. It is almost as though tfl are deliberately making it difficult for drivers to pay the charges so that they can levy fines!
Disgusting
I forgot to pay and the next day I remembered that I have to pay to go through the tunnel and two days later they sent me a letter saying I was being punished. This is disgusting behavior. And how can you have to pay for a tunnel when the tunnel was built with taxpayers' money???!!!
Wont accept card payments
Considering this country charges you for breathing I was rather surprised they would not accept my money. But then I forgot if I don’t pay them within 2 weeks the fine gets doubled. Go London!
TFL “every journey’s a balls up”
Making things difficult for working people as per usual. Imagine you’re an old Doris and you’re not up to date with technology, you have to go around the houses to make a one off payment. Sadiq Khan is a disgrace should never even been considered as “Mayor of London” he’s a conniving grubby little parasitic molerat.
Show more
Terrible App/Terrible Service
App makes you input all your details manually when nearly every app or website allows you to auto input your details, doesn’t allow you to use Apple pay in 2026!!!!
Tried to create an account but on confirmation it said something went wrong and none of my details were stored so I better finish this review and get cracking with that again
Tried to create an account but on confirmation it said something went wrong and none of my details were stored so I better finish this review and get cracking with that again
Show more
Hopeless
Rubbish app and service always forgets my log in details and takes forever to fix it then you have to phone someone in support
Unnecessarily painful
No Apple Pay. No Google Pay. Just why?
We know what you owe, we just won’t tell you.
There’s cameras everywhere. I had to pay a tunnel charge. The app says I owe but won’t tell me how many times. So I had to check my gps data to figure out if and when I was in the active times. Then there’s no Apple Pay facility. Dreadful. I can’t stand London and this app has confirmed that opinion for me.
Show more
Does not work
Does not work. Does not trigger payments. Does not allow for reduction in fees. Ended up having to pay £21 for all days because there is no way to figure out if they are going to charge you correctly or if you will just receive a PCN. Deleted.
Sad demise of society
A poorly made app, website, and phone service that appears to exist only to scam people out of money. How can we rob the poor of what little they have left? And make it excruciatingly painful? I know just the thing…
TFL
Where shall I start? Ok I’ve entered into a congestion charge zone and now I want to pay before I get fined. I’ve tried paying online and I don’t know my account number. So I thought maybe try the app and guess what, it’s just as bad as the corrupt government we have trying to run this country. Cream every penny from a tax paying working citizen. Why shall we pay if we cannot get access into our on account?
Show more
Embarrassing
Personally if I managed this service I would resign. The website is painful at best and to log in after creating an account it asks for a customer ID which doesn’t seem to exist unless you ring and ask for it. Thought the app would be better than the website which it was but frankly still terrible, no receipt, can’t clearly see what you have triggered in terms of charges or what you actually have to pay, it’s all guess work. I would question the legality of poor use of public money.
Show more
Poor app
Says to update software but doesn’t update and just keeps asking for password. Just goes round in circles. Very poor but typical for the government test it before you release it for god sake !!! Armatures
Awful app
I would not even give it 1 star. Too many problems to list. I cannot even use it now as the app has frozen.
What a joke
Piss take
Terrible
I thought it would make life easier but I ended up wasting more time, getting frustrated, uninstalled the app and ended up doing it online instead.
Genuine Governmet Scam
I’ve tried to create an account so many times for auto pay as it’s cheaper, but obviously they want you to pay more so non of the email confirmations go to your email and when you get a verification link for your email, nothing comes up. Forced to pay higher charges than the auto pay method and when you forget, obviously slap you with fines. Fed up of this app. Genuine incompetence when it comes to customer service or usability.
Show more
Rubbish
This is just another money grabbing scheme by the quango that is TFL.
Have tried to sign up on multiple occasions but never get the validation email.
what a broken system!!!
Have tried to sign up on multiple occasions but never get the validation email.
what a broken system!!!
it’s almost like they don’t want you to pay
What an absolute terrible bit of software. Can't accept passwords it's confirmed suitable, won’t accept copy and paste in some circumstances, want to know too many personal details such as mother’s maiden name (because the British government doesn’t have much or trapped record with people’s personal information), it doesn’t tell you when payments have been missed since tell you when you’ve been into London in a congestion or in a ULEZ area. It seems like it’s set up to frustrate and confuse.
Show more
