The new payment system not working properly
I had my payment method stored for convenience & it has been removed. It's defaulting to Apple Pay, but it will not successfully process a payment with any card through Apple Pay. Keeps displaying error.
Best at making it worse
Congratulations, you keep getting better at making it worse. Web version used to be better than the ap, so you made the web version worse. User friendly it’s not. Not sure how much you paid to get 4.5 stars
Faulty
App does not push notifications even when set to push out all notifications. Sent messages to the company with no resolution or response. Unless you set your own alarms, you will miss out on items you are outbid on. Also, if you live in a place that has two auction sites you cannot eliminate the one you will never bid on items from. Please update your app.
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App problems
Great shopping site. App unusable
Address update
I am unable to update my address because the dropdown menu is not opening when I type. Could you please help me resolve this issue? And because of that I am not able to open the app. It says pending
Bad Quality
Just downloaded the app and it's telling me that I need to fill in my personal info first before proceeding, but I can't slide down to make the keyboard disappear. How the hell am I supposed to click save and continue if the keyboard doesn't disappear. Already pissing me off
app less usable than mobile and no customer service
the app is unusable compared to just using the site on a mobile browser. worse, however, is attempting to get any customer service assistance results in being routed through multiple AI chatbot responses that fetch and use existing FAQ copy-paste answers in circles that don't address the question you're asking and they will close tickets without ever having a human being actually address the question being asked.
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Horrible app with an annoying resetting location filter search bug that they refuse to fix.
Among the many issues, the most annoying is the resetting location filter search bug. I have reported it several times over several months and all I get is generic AI responses with an almost immediate closure of the ticket. The comical part of it is this did not used to be a problem in the app. Developers broke the app and do not care to fix what they broke.
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CITY RESETS AFTER EVERY SEARCH
I want to search items in denton. Why does it reset the city for everything I look up?? CHANGE IT BACK!! How am I supposed to spend money if I’m irritated.
Details are not listed
I love the actual auction site itself. Earlier I was able to go online and get a fuller description of the item listed. Now that I’m just using the app there is very little information. Am I doing something wrong?
Lost Product
Nellis works great for visits when they deliver products. However if they lose your product, they either issue a refund or make you come back when it’s found. They did not notify me in advance of my appointment, wasted gas and time with no accountability.
Used to be good
I don’t know why they’re piling extra fees ontop of the 15% and the 6.625% . Their descriptions suck they miss sizes and sometimes put new or untested when it is infact used or broken. I just think if they’re going to charge fees for returns and change of minds they should atleast use better descriptions. Also if I’m spending more than $1k why aren’t my $12 cancellation fees waived genuinely why should my account still be in poor standing if I’m already giving them about $300 dollars extra in fees ridiculous!
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App sucks
Tried to make an appointment and couldn’t schedule a time and went with whatever the app gave me only to find out they close at 5:00. Who closes that early when people have to work. This app needs another update. It will not provide additional times for appointments. You have to go online
Everything has a size, stop being lazy
Title says it all. You’ll have less returns and higher bids if you spent 3 more seconds putting the size. Shoes - size, clothes- size, dog stuff - size, hell, take a picture of the size
Password
Forcing me to change my password when I know the password and I don’t need to change it. Just won’t use the app instead until they change this policy.
Location filter reset
Overall, this is a great app, but since the last update, every time you do a new search, you have to re-add your city filter.
Saved search button please
Please add saved searches to the app!! It sucks having to jump back and forth between the app and a webpage on my phone!
Great Finds
I always find what I need at the auction
Great app but unusable at times
Great app and prices but sometimes that quality of the app itself causes issues. Right now I can’t sign in because it wants me to confirm my email but won’t send the confirmation email until my personal information is filled out, but the tab to verify my email won’t go away. So I’m stuck in a paradox. I can’t verify my email until my personal info is filled, however I can’t fill in my information unless I verify my email.
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Hit and miss
For the most part everything is great, great customer service overall when picking up your items, very organized.
What’s very annoying when your betting on the last 23 seconds or 1 hour let’s say they extend the time betting time for another hour. Mind you it was listed since the morning. come on. I want to know if I won so I can go to the next items 😬
What’s very annoying when your betting on the last 23 seconds or 1 hour let’s say they extend the time betting time for another hour. Mind you it was listed since the morning. come on. I want to know if I won so I can go to the next items 😬
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