NeoSetup wifi not found
I installed the splitter and tried to install the App. However, when in the WiFi pairing mode, my iPhone can not find the NeoSetup hotspot. So, it is basically not working… I have to schedule and check the charging status from the car app. Hope it can be improved. By the way, if possible, can you add a reset button somewhere so that we don’t need to pull off the splitter or switch on/off the breaker to debug the problem?
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Wrong installation guidance (or no guidance)
What a smart idea(!) it is not to give any guidance on to take a picture of the barcode before installing! It took me 40 min to install to a hard-to-reach location but I need to deinstall the device, take the picture of the barcode and install it back and then reach it thru the app. Congrats NeoCharge!
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Ok app.
App appears slow to update data.
It would be great to be able to set a schedule on ports.
It would be great to be able to set a schedule on ports.
So much potential
It does to appear to show Wi-Fi stats correctly. Showing offline while it is connected.
Really wish it has scheduling feature to turn on off certain outlet at certain time.
Really wish it has scheduling feature to turn on off certain outlet at certain time.
Terrible App
I will update this review if I am contacted and the problem is solved. This app does not want to connect and is unable to work with the other app we are instructed to download. $299 for a splitter with no functional connectivity is terrible.
Server error while setting up
I was one of the early adopters who spoke directly with the owner of the company when it was just 3 guys. Been waiting for this app for years. Setting it up today and scanned the QR and the app says server error. I click try again and the cycle repeats and can’t back out or continue. Come on. You can do better.
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Improvement needed
I really want to give this 5 stars however the following needs to be improved.
- the graphs on the iPhone 14 pro are off and display incorrectly on the left side. This is on the front page and the history pages.
- WiFi seems to only connect to 2.4g I have a Wi-Fi device right next to the unit who’s is supposed to connect to either 5g or 2.4 and it would not connect therefore I have to us the WiFi from my house.
I will update my review once the improvements are made.
- the graphs on the iPhone 14 pro are off and display incorrectly on the left side. This is on the front page and the history pages.
- WiFi seems to only connect to 2.4g I have a Wi-Fi device right next to the unit who’s is supposed to connect to either 5g or 2.4 and it would not connect therefore I have to us the WiFi from my house.
I will update my review once the improvements are made.
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AMAZING APP- saved me money and time
This app helps me track my Smart Splitter data and efficiently charge my car. The set up was fast and easy.
You have to download a Chinese app to use it.
Downloaded another app made by a Chinese company in order to setup but then it just doesn’t work. And there’s no way around it. Tried it but because of the error, I can’t proceed even following the instructions. So I will be deleting this app as well because there’s no point, it’s useless.
App only works if your unit’s FW is v1900 or higher ???
My unit is v1706. But you won’t see the version until you set it up on this app.
This app completed set up yet no usage info shows up except the port connected device; EV, Water Heater Pump
As a work around I was given a guide to work with ESP BLE 3rd party app but it cannot even find my unit on Bluetooth search.
Model:
NC50 14-50•14-50
Date:
2020-1113
This app completed set up yet no usage info shows up except the port connected device; EV, Water Heater Pump
As a work around I was given a guide to work with ESP BLE 3rd party app but it cannot even find my unit on Bluetooth search.
Model:
NC50 14-50•14-50
Date:
2020-1113
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Not recording power used
Got everything installed on my iPhone and as yet none of my charging sessions have recorded the power delivered. When the car is plugged in the app showed the current draw and time but the session total always shows 0 kWh delivered.
Response from developer
Hey there, could you please reach out to our support team so we can find out why the power is not available for your SmartSplitter?
Over promises and underdelivers
For literally years Neocharge has been promising an app that allows remote management and scheduling. Still not available. Product does not therefore do all the things it originally promised. Very disappointed. You even have to download another 3rd party app to get the thing connected. And once connected it does virtually nothing.
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Response from developer
Hey there, unfortunately we realized late into development of the SmartSplitter that simple on/off control for scheduling is not a great solution since the EV interprets that as power loss and may not automatically resume charging. We’re working on a new platform called NeoCharge Connect that uses the vehicle’s API to perform scheduling for the best experience possible. The beta program for this will be launching in July, so we hope to hear your feedback on the new platform.
Works well with SmartSplitter
The data from my smart splitter shows up and is tracked as I expected. I can set up what appliance and vehicle I’m using and it tracks power accordingly.
SO HELPFUL - power tracking saving me $30/month
I got the Smart Splitter a while back to share my outlet between my EV and dryer. Fantastic product and was excited to download this app when it was still a beta to help with testing. The power tracking from this app helps me track how much my EV charging is costing me at home, but also literally is saving me $30+ per month on my energy bill after I realized how inefficient my dryer was.
I did some research online and found that an efficient dryer will do a load at about 2kWh. Based on what the app was telling me, my dryer was running around 6.2kWh. I then looked up my utility rate and realized each time I ran the dryer it was costing me almost $3. I quickly went out and bought a newer dryer and now I’m saving over $30 per month on my dryer’s energy bill. New dryer is going to pay for itself in less than 2 years so I’m stoked.
I did some research online and found that an efficient dryer will do a load at about 2kWh. Based on what the app was telling me, my dryer was running around 6.2kWh. I then looked up my utility rate and realized each time I ran the dryer it was costing me almost $3. I quickly went out and bought a newer dryer and now I’m saving over $30 per month on my dryer’s energy bill. New dryer is going to pay for itself in less than 2 years so I’m stoked.
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