Neontra Reviews: Is It Legit?

Customer Experience

Positive experience60.7% of reviews
Neutral12.5% of reviews
Negative experience26.8% of reviews

~ Based on 56 written reviews from the US App Store.

Is Neontra Safe?

Not enough ratings yet to assess Neontra.

Is Neontra Legit?

Neontra appears to be a legitimate app. AppsHunter Legitimacy Score for Neontra is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Lacking important features

This app is great for many things like setting goals, creating transaction rules, and budgets. However there is a significant gap in the recurring bills feature. As soon as the day comes, the recurring bills disappear. You cannot use your recurring bills list to reference to pay bills because it’s all gone as soon as it hits midnight of the day they are due, and they don’t sync to your transactions (disappear once they are paid). This is a significant lacking feature that other apps like PocketGaurd has. Recurring bills should also be accessible on the dashboard.
Additionally, some features, like goals and goal setting, are not available on the app. This is a very simple part to add and should be there.
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Constantly dropping my credit union

I was so excited about Neontra in the beginning, I even told a friend about it who banks at the same place I do and she was excited about it. Initially, the first few reconnects of my bank account seemed like just random events, however this is a constant occurrence. After time talking to Support at both Neontra and plaid the third-party who they used to connect accounts. We were told that until more people complain about this functionality they’re not gonna make any changes. my friend gave up long ago and I’m getting ready to do the same. The workaround of manually uploading. My bank account is getting to be too much.
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I want this to work

This app should be what I want but my data is not syncing properly so it’s frustrating

Love it

Love it

Neontra - Personal Budgeting

I have been using the app for some time and believe it is the wise way to budgeting and saving.

Rough start polished into a diamond

While the app had a rough start and some annoying syncing issues, Neontra has quickly developed into my favourite financial management app. It’s a little complex, but it’s worth it to learn.

GREAT CUSTOMER SERVICE

I’m a former Mint user and have tried several different apps. So far, Neontra is the best Canadian-made alternative I’ve found. I experienced some issues with the bank connection provider at first, but Neontra is solid and keeps improving—and their customer service is amazing!

Best option since Mint

I used Mint to manage family budgets for years and was sad when it disappeared. Neontra has filled the gap admirably and really helped understand, plan and manage expenses. Between the app and the web version, it seems to tic all the boxes and even works with multiple currencies.

Great app, excellent for personal finance

Probably the best option out there for Canadians

A big improvement over Mint

I found Neontra when the financial management software (Mint), I had been using for several years was bought and shuttered.

It has proven to be a big improvement.

It is actively being developed and maintained with user support responsive and timely.

The graphical display of the data is good, intuitive and informative.

The weakest link is the data synchronization of financial institutions by third party software suppliers; Plaid, Wealthica, or Flinks.

As security practices (MFA) and financial institutions change their software this becomes a bit of an unreliable moving target.

I have found it best to use the Financial institutions manual data extraction to a Quicken formatted file. Then importation to Neontra the most reliable and manageable method to easily manage and track transactions.

To me the subscription fee is worth the investment as a hedge, possibly preventing yet another personal financial software road kill on the information highway.
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Continuous improvement

Continuing to improve. It has most of the features I need, but the main upside is the developers keep making upgrades to continue to make it more useable.

Good but not perfect

Good news is they keep improving and customer service is very fast. The issue is not them, it is the service providers that connect to the banks etc

Not great

Nice layout but have to sync my bank accounts everytime I login, and now it won’t even sync at all so won’t be using this anymore, don’t recommend.

Response from developer

Thank you for your review. Neontra relies on third-party providers to connect with financial institutions, and connection reliability can occasionally vary. We’re continuously working to improve the experience, but some factors are outside our control. If you continue to experience synchronization issues, please contact us at helpdesk@neontra.com so we can investigate.

Constantly has linking issues

Constantly cannot connect properly to Wealthsimple account and I would have to delete the connection and the data completely. Support tells me otherwise but their solutions have not worked. They told me mixed things that contradict each other. I don’t think they know what’s going on. There seems to be no app that can replace Mint.
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Response from developer

Thank you for your review. Neontra relies on third-party providers to connect with financial institutions, and connection reliability can occasionally vary, especially with Wealthsimple. We’re continuously working to improve the experience, but some factors are outside our control. We apologize for any inconsistent advice you may have received, but we encourage you to try again as we have improved some of our functionality.

Passable

I’m still on the look for a replacement for mint.
This thing is OK, the biggest problem is that it continually has broken links to your accounts which need to be sometimes re-linked every single time. Ie RBC Mastercard.
Categorization also needs improvement.

Response from developer

Thank you for your review. Neontra relies on third-party providers to connect with financial institutions, and connection reliability can occasionally vary. We’re continuously working to improve the experience, but some factors are outside our control. If you continue to experience synchronization issues, please contact us at helpdesk@neontra.com so we can investigate. As for categorization, we are actively working on improving the recategorization experience while also improving automated categorization.

Like the app

Does what I need. Recommended.

Doesn’t stay connected

Got this as a Mint replacement but it’s expensive and my accounts never stay connected. I have to go through the reconnection process for each account to see all my accounts together, which is one of my main goals. I reached out to support and they advise me to delete all my accounts and reconnect using Flinks, but that didn’t help either. The cash flow visuals are also not as intuitive or helpful as Mints. I’ve been paying for it for 2 years but end up never opening it because I need the time connect all my accounts again. I don’t plan on renewing again.
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Response from developer

Thank you for your review. Neontra relies on third-party providers to connect with financial institutions, and connection reliability can occasionally vary. We’re continuously working to improve the experience, but some factors are outside our control. We are actively working on improving our visualizations on mobile, in the meantime, our visualizations on web are more cohesive.

Didn’t work

Let me create an account then wouldn’t ever let me log back in, says there was an error. Couldn’t connect to credit card.

Response from developer

Thank you for your feedback. We experienced login and compatibility issues with certain versions of iOS 26, but those issues have now been fixed. Please update Neontra to the latest version and contact helpdesk@neontra.com if you continue to experience login or credit-card connection issues.

Great finance app!

This app does exactly what I need: budgeting and investment management. Recommend.

Can’t open the app

Currently trying to switch from YNAB to Neontra, due to frequent import issues. The web version of Neontra seems nice, but the app just doesn’t want to open on my iPhone (iOS 26). I’ve cleared the cache, installed and uninstalled the app, but it keeps crashing upon opening. One week in, and I never managed to open the app so far. Not once.

Makes me question if it’s really worth switching.
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Response from developer

Thank you for your feedback. We experienced compatibility issues with certain versions of iOS 26, but those issues have now been resolved. Please update Neontra to the latest version and contact helpdesk@neontra.com if you continue to experience crashing issues.