Bad service
It’s been 3 weeks just waiting for installation very poor
Password
The app doesn’t have the option for to change the password
Worst
Had a terrible experience with the app, after payment was taken but not reflecting and as a result my WiFi was cut off. Took weeks to restore it back
Worst app ever
This app is trash now I can’t even change my password on it 🚮🚮🚮
Profile Updates
This App does not allow you to update personal information that is stored incorrectly. I recently picked up that incorrect information was captured by an agent and stored on my profile on the App. Upon realising that I cannot change it myself, I tried calling for assistance where I was told I would need to cancel the account and reapply for the error to be fixed. Please improve the App user experience.
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Good App
So far so good 👍🏾I like the fact that I can pay on the app instead of call to ask for the link to pay
Eish!
It takes too long to load. Still haven’t used it to this day.
This app stands out in the fibre industry!
It’s super easy to login with OTP, purchase fibre in days very easily and view your latest balance.
The sign up journey is also very simple! The map with pin locations makes it easy to select my home and ensure I get speedy internet.
Thank you Net99!
The sign up journey is also very simple! The map with pin locations makes it easy to select my home and ensure I get speedy internet.
Thank you Net99!
Not happy
Your service is very bad, how do you make us pay an upfront fee yet you said it’s free and again made us wait for 5 days for installation after you received the payment?
