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Openserve Connect

Openserve Connect

Your gateway to Openserve

64 ratings
59 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • November 3, 2020
  • July 30, 2026

Features

Developer

Openserve (Pty) Ltd
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Openserve Connect screenshot #1 for iPhone
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Openserve Connect screenshot #8 for iPhone
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About

This app provides a direct link to Openserve, South Africa's largest telecommunications infrastructure provider. It allows users to check broadband coverage, find ISPs and their deals, test network performance, and manage their fibre services. Users can also track orders, request upgrades, and troubleshoot connectivity issues.

✓Check broadband coverage
✓Find ISP details and deals
✓Monitor network status and outages
✓Test Wi-Fi speed and network line
✓Manage fibre service orders
✓Request line speed upgrades
✓Troubleshoot connectivity issues
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What users say

Summarized from real user reviews of Openserve Connect. Based on 64 reviews and a 3.8/5 average, it highlights the 4 positives and 19 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Well designed and laid out
  • 👍Easy to use and navigate
  • 👍Looks interesting and convenient
  • 👍Seamless and value for money

Negative things

  • ❌App doesn't open/loads forever
  • ❌Connection issues and service problems
  • ❌Difficult to get help/no customer support
  • ❌App crashes frequently
  • ❌Poor installation and setup experience
  • ❌Inaccurate status updates (e.g., 'all good')
  • ❌Cannot log faults easily/effectively
  • ❌Repeated redirection and no resolution
  • ❌Issues with prepaid bundle recharges
  • ❌Sales agents signing up to incorrect deals
  • ❌Lost prepaid voucher money
  • ❌Argumentative and disorganized call centre
  • ❌Slow internet speeds and disconnections
  • ❌No feedback or updates on issues
  • ❌App bugs out after order number entry
  • ❌Frustrating registration process
  • ❌App doesn't reflect correct installation progress
  • ❌Line test crashes the app
  • ❌App jams the UI with open faults
See all reviews

What's New in Openserve Connect

5.30.0

July 30, 2026

Various enhancements and fixes to improve your overall experience.

User reviews

Most RecentHighest RatedLowest Rated

Fail!!!

Many aspects are faulty, you cannot buy prepaid despite the functionality shown.
CapeHooliganCapeHooligan

Connection issues

Terrible service and redirecting customers all over the place. No real help and the website is difficult to get help. Cannot speak to anyone to help or to resolve a matter. I would not recommend Openserver to anyone.
Don_n77Don_n77

App doesn’t open

This app has been non-responsive for more than a week on both my and my wife’s phones. After FaceID just the spinning wheel of doom….
HGK69HGK69

Worst service

Don’t waste your time trying to get hold of Openserve customer support
They will not respond.
Don’t fall for other providers tricks when they say they’ll escalate your issue
Be prepared to wait a month for installation and the only communication you’ll get is a sms for you to track your order and getting a different tracking number everyday

This is the worst customer service I’ve ever experienced and if I could I would give them 0 stars and if I knew before what I know now I would not take out fibre through Openserve.
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Customer2320Customer2320

Worst choice ever

Openserve is a mess. After the free trial all hell breaks loose, B numbers are duplicated, sales agents sign you up to deals you never agreed to, call centre agents will drop your call if they can’t answer you and the money you spent on prepaid vouchers will be lost. You will be left stranded looking for new providers. STAY AWAY!
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kicker_83kicker_83
See 54 more reviews

User experience

🐞

Reported Bugs

12 issues

App doesn't open or loads indefinitely

Bug

App crashes when running line tests

Bug

App crashes during registration/address entry

Bug

App shows 'all good in the hood' when network is down

Bug

App doesn't allow fault logging

Bug

App doesn't validate service numbers

Bug

App doesn't show all screens on iPad

Bug

App crashes after entering order number

Bug

App freezes on login screen

Bug

App shows blank pages for appointments/order tracking

Bug

App jams the UI with open faults

Bug

App doesn't update installation progress correctly

Bug
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Requested Features

22 requests

Ability to log faults directly

Feature

Improved customer support accessibility

Feature

Clearer installation and tracking information

Feature

Better communication regarding service outages

Feature

Fix app crashes during line tests

Feature

Ensure app accurately reflects network status

Feature

Provide a way to contact human support

Feature

Allow users to track orders more effectively

Feature

Fix issues with prepaid bundle recharges

Feature

Ensure sales agents are accurate with deals

Feature

Resolve issues with lost prepaid voucher money

Feature

Improve call centre organization and helpfulness

Feature

Address slow internet speeds and disconnections

Feature

Provide timely feedback on reported issues

Feature

Fix app bugs after order number entry

Feature

Streamline the registration process

Feature

Ensure app accurately reflects installation progress

Feature

Fix app crashes when running line tests

Feature

Unjam UI when faults are logged

Feature

Make app functional on iPads

Feature

Provide a clear way to log faults

Feature

Ensure app works with data when no internet

Feature

FAQ

What does the Openserve Connect app do?

The Openserve Connect app serves as a gateway to Openserve's services, allowing users to check broadband coverage, find Internet Service Providers (ISPs) and their deals, monitor network status for outages, and test their network line and Wi-Fi speed. It also facilitates managing fibre services, including placing orders, tracking faults, and requesting line speed upgrades.

How can I check if Openserve broadband is available in my area?

You can easily check broadband coverage by downloading the app and using the coverage map feature. This will show you the available broadband options in your specific location, helping you determine if you can get your home or business connected to the Openserve network.

Is the Openserve Connect app free to use?

Yes, the Openserve Connect app is completely free to download and use. There are no charges associated with accessing its features, including checking coverage, finding ISPs, monitoring network status, or managing your services.

What information do I need to link my services to the app?

To link your services to your profile within the app, you will need your ONT serial number. You can either manually enter this number or use your device's camera to scan the serial number barcode directly from your device.

Can I track the progress of my fibre order through the app?

Yes, the app allows you to track faults and orders associated with any of your linked service numbers. You can also search for a specific order and add it to your profile, enabling you to easily track the progress of new services.