Axxess

Axxess

Axxess Mobile App

48 ratings
68 reviews
Free

Details

  • Released
  • Updated
  • August 7, 2012
  • January 31, 2024

Features

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iphone
ipad
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About

Manage your internet services, track data usage, and resolve connectivity issues. Receive important system and ticket updates via push notifications. Create, manage, and reply to support tickets efficiently.

โœ“Service upgrades and downgrades
โœ“Data usage tracking
โœ“Push notifications for updates
โœ“Ticket creation and management
โœ“Send and receive ticket replies
โœ“Fix line issues
โœ“Contact support with feedback
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What's New in Axxess

11.4.24

January 31, 2024

Added a password reveal icon to the password input field. Introduced TR-069 functionality to Fiber services supporting compatible router types: Speed tests. Ping tests. Traceroute tests. Change WiFi details. Fixed email address for fibre orders. Fixed a few bugs on the tickets page. Other bug fixes and enhancements.

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User reviews

App

Efficient app that makes live easy!

Great service

Amazing consistency and easy to use

Poor communication

Iโ€™m really disappointed that I paid for the service but do not have access to it due to that it was discontinued because apparently I am using the wrong router, this is the same router I have been using since I started with Axxess and without any notification It was just cut off and I only got feedback after almost 3 weeks. I am considering cancelling as it is.
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Best ISP in the country

The support team is great. Stable connection and an app that is simple and works

I would however like to see flexibility in debit order payment dates. I do not have an option to choose my preferred debit order date.

User-friendly

So simple, straightforward and very easy to use understand in terms of internet usage

Developer apps

FAQ

What can I do with this app?

This app allows you to manage your internet services, including upgrades, downgrades, and top-ups. You can also track your data usage, view remaining data, and monitor daily, weekly, and monthly usage. Additionally, it provides tools to fix line issues and manage support tickets.

How does the app help with support tickets?

You can create new support tickets directly through the app, send replies to existing tickets, and upload attachments like screenshots. The app also allows you to close tickets once resolved and receive updates on ticket status via push notifications.

Is this app free to use?

Yes, the application is available for free. There are no in-app purchases or advertisements mentioned, indicating a completely free user experience for managing your services and support.

What kind of notifications will I receive?

The app provides push notifications for important system notices, updates on your client tickets, and general notifications. This ensures you stay informed about your service status and any relevant communications without needing to constantly check the app.

Can I contact the company through the app?

Yes, you can contact the company directly through the app. There is a dedicated section to send app feedback, which includes the option to attach files or screenshots to help illustrate your feedback or report issues.