App
Efficient app that makes live easy!
Great service
Amazing consistency and easy to use
Poor communication
I’m really disappointed that I paid for the service but do not have access to it due to that it was discontinued because apparently I am using the wrong router, this is the same router I have been using since I started with Axxess and without any notification It was just cut off and I only got feedback after almost 3 weeks. I am considering cancelling as it is.
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Best ISP in the country
The support team is great. Stable connection and an app that is simple and works
I would however like to see flexibility in debit order payment dates. I do not have an option to choose my preferred debit order date.
I would however like to see flexibility in debit order payment dates. I do not have an option to choose my preferred debit order date.
User-friendly
So simple, straightforward and very easy to use understand in terms of internet usage
App Reviewal
The app makes administration of all my services with Axxess very easy and convenient. All from the comfort of my home, not physically moving from place to place.
Frustrating
Basically can't do anything on the app I need to lig in to the web brower every time I want to top up or upgrade something.
Ok but struggle at times
The payment button sometimes work, sometimes doesn’t
Messy ticket process
Support agents tell us to go to the web and log tickets. The app should ideally replicate the web and vice versa. I think I might just cancel. I was trying to move homes with my package but I think I will try webAfrica. It’s cheaper too.
Worst customer service
They don’t cater for people who get paid on the 15th , they will disconnect your service on the first even after you make payments on the 15th of every month
Once you paid they will not give you an eta of when your service will be activated. The agents are rude and have no idea of what is happening. DO NOT USE THEIR SERVICES
Once you paid they will not give you an eta of when your service will be activated. The agents are rude and have no idea of what is happening. DO NOT USE THEIR SERVICES
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App is useless for me
Using the support ticket system is a nightmare. It’s probably not the app, but the support team is bad. I’ve been complaining about slow/no internet for 6 weeks now and nothing. From pillar to post blaming the hardware. But still no technical support came to help.
Perfect App
This app is well put together. Simple and easy to navigate
Data usage
I'm not able to see the data usage, it's always unavailable unless I check it on the website
Best app
Works wonders, and it is user friendly
It just works!
Does everything I need it too, it’s just works!
App does not work past log in screen
Can’t access anything past log in. Everything is either unclickable or there’s a bug somewhere.
Service
Excellent service always
Great App
App is user friendly and just works perfectly.
Messaging in ticket service
The messaging in the ticket service is not working. When typing numbers, it gets scrambled when replying to agents.
Usage Feature
A few times now, I am not able to see my usage for several days at a time. Also, I don’t like the scrolling on the usage feature. Bring back the way we could view usage before.
