Fail!!!
Many aspects are faulty, you cannot buy prepaid despite the functionality shown.
Connection issues
Terrible service and redirecting customers all over the place. No real help and the website is difficult to get help. Cannot speak to anyone to help or to resolve a matter. I would not recommend Openserver to anyone.
App doesn’t open
This app has been non-responsive for more than a week on both my and my wife’s phones. After FaceID just the spinning wheel of doom….
Worst service
Don’t waste your time trying to get hold of Openserve customer support
They will not respond.
Don’t fall for other providers tricks when they say they’ll escalate your issue
Be prepared to wait a month for installation and the only communication you’ll get is a sms for you to track your order and getting a different tracking number everyday
This is the worst customer service I’ve ever experienced and if I could I would give them 0 stars and if I knew before what I know now I would not take out fibre through Openserve.
They will not respond.
Don’t fall for other providers tricks when they say they’ll escalate your issue
Be prepared to wait a month for installation and the only communication you’ll get is a sms for you to track your order and getting a different tracking number everyday
This is the worst customer service I’ve ever experienced and if I could I would give them 0 stars and if I knew before what I know now I would not take out fibre through Openserve.
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Worst choice ever
Openserve is a mess. After the free trial all hell breaks loose, B numbers are duplicated, sales agents sign you up to deals you never agreed to, call centre agents will drop your call if they can’t answer you and the money you spent on prepaid vouchers will be lost. You will be left stranded looking for new providers. STAY AWAY!
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Can’t login
Can’t even log into the app to check anything what’s the point of having it because it just loads forever
Choose a package
Install the open server for my home, and I was told that one of the sales representatives will contact me with regards to choosing a plan, it’s been over three months with no contact. I’ve sent numerous emails with no response
Absolute joke, app doesn’t work and call centre are argumentative and disorganised
The basic functionality of booking an appointment on this app, does not work. So I called the call centre only to be told that it was booked and don’t worry. Next day, I called back and they can’t find the appointment.
Then she tells me no, it has been found, I am just too impatient?! But I have not received any sms or email confirmation of the appointment. So of course I’m going to chase them up. I’m sitting at home waiting
Then she tells me actually I should be chasing RSAWeb not Openserve ? What a joke
Then she tells me no, it has been found, I am just too impatient?! But I have not received any sms or email confirmation of the appointment. So of course I’m going to chase them up. I’m sitting at home waiting
Then she tells me actually I should be chasing RSAWeb not Openserve ? What a joke
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Response from developer
Good Day, We sincerely apologize for the bad experience, Kindly send us your query to info@Openserve.co.za, Please include your Openserve order number, Full physical address as well as your contact details. Kind Regards, The Openserve Customer Care Team
Prepaid Fibre Fails
Seems to be a recurring theme trying to recharge a prepaid fibre service and funds debit for a successful payment but failure to load the fibre bundle and an onslaught of headaches trying to get the isp and Openserve to rectify the issue with each passing the problem to the other.
App not working
I’m unable to purchase prepaid bundles. Where it usually shows the number of days left and options to buy bundles is showing “Whoops” things. It has been 5 days now and I’ve run out of bundles.
Please do something!
Please do something!
Waste of space
Our whole town appeared to be down for about 20hrs but the app reports ‘all good in the hood’. 4 hours after restoration the area is down again but apparently all good in the hood. Running a line test says I’m all good and should contact the ISP - when we know it’s an OpenServe issue. Pointless app.
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Network
We have assignments and online tests that require Wi-Fi and we don’t have network it’s been two days now, no help whatsoever, might be the first time but it’s just wrong timing.
HORRIBLE EXPERIENCE
No one showed up when they were supposed to and no one knew how to help me out on the phone. I keep being bounced from a number to another. Very disappointed.
Network outage
Why is it taking so long to fix the problem in Walmer?
Waste of space
The app only redirects you , you cannot speak to anyone but the computer which is useless. Their is no contact number to speak to support
Functionality
Very excited.
App Errors😭
The app is constantly crashing. I installed the app today, and I keep on getting the error that “There’s still a problem on their end”
Poor service
No technicians to attend to faults, no feedback, app doesn't work. Did not even pick that we had a line break.
Not very helpful
Do not understand the app. Besides somebody programmed it. But what was her/his intention? Anyway one must not understand the universe nor the human mind.
My fibre
I have been having a good experience so far since the texted me what to do I have to approve Openserve
