App with logic from 1990s
One of the worst apps in terms of logic and workflow. Here are the issues which NETS never bothered to fix:
(1) Every time I top up the Flashpay card, I need to enter CVV of the credit card configured in this App. In other modern Apps I can make purchases for few hundred dollars and it will charge to my credit card without having to enter CVV.
(2) So much so is their security that I get SMS alert about auto-top up after 2 days from transaction date š
(3) Maximum auto top up amount is $50 and worse is that there must be 3 days gap between each auto top. These days parking charges are high and $50 will not last for even 2 days. I had embarrassing situations where auto topup failed while exiting car park because previous topup was < 3 days. I had to put the gear in parking mode, pull out the Flashpay card from IU, take the mobile phone, open the NETS app, find out the credit card used in the NETS app, pull out my wallot from back pocket, search and take out the correct credit card, enter the CVV in the App, top up and put the Flashpay card into IU while amused drivers behind me honking.
(4) If card value is low, ERP2 IU keeps giving annoying alert tone whenever you start the car. But auto top up will happen only if the card balance is lower than the amount to be paid at the gantry. Instead auto topup should happen when ever card balance is below the minimum amount IU expects.
In summary, this is an App with annoying Kiasu logic.
(1) Every time I top up the Flashpay card, I need to enter CVV of the credit card configured in this App. In other modern Apps I can make purchases for few hundred dollars and it will charge to my credit card without having to enter CVV.
(2) So much so is their security that I get SMS alert about auto-top up after 2 days from transaction date š
(3) Maximum auto top up amount is $50 and worse is that there must be 3 days gap between each auto top. These days parking charges are high and $50 will not last for even 2 days. I had embarrassing situations where auto topup failed while exiting car park because previous topup was < 3 days. I had to put the gear in parking mode, pull out the Flashpay card from IU, take the mobile phone, open the NETS app, find out the credit card used in the NETS app, pull out my wallot from back pocket, search and take out the correct credit card, enter the CVV in the App, top up and put the Flashpay card into IU while amused drivers behind me honking.
(4) If card value is low, ERP2 IU keeps giving annoying alert tone whenever you start the car. But auto top up will happen only if the card balance is lower than the amount to be paid at the gantry. Instead auto topup should happen when ever card balance is below the minimum amount IU expects.
In summary, this is an App with annoying Kiasu logic.
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Itās like they donāt care
Canāt delete old cards. Face ID icon still looks like a finger print. This company charges 50 cents for every transaction and puts out an app that looks like itās from 2010
System error
Keep showing system error when try to top up. Need to try few times. Need some improvement on system
First impression
Canāt use AMEX as the CVV field only has 3 digits and keeps timing out on the master card.
Card block issue
I am extremely disappointed with NETās mobile platform service. The system design is poor and the overall service quality is unacceptable.
In todayās digital era, many simple functions should easily be handled through a mobile platform. However, your system still requires customers to personally visit the service counter to resolve issues that should be manageable online. This is very difficult to understand.
Firstly, the Auto Top Up function on the platform is poorly designed. Users are unable to update the expiry date of their registered credit card through the mobile platform. Because of this limitation, once the automatic deduction fails due to an expired card, the card will be locked by the system.
What is even more unreasonable is that even if customers make the payment online afterward, the system still cannot unlock the card. Customers are still required to visit the company counter in person to resolve the issue.
Such an inconvenient system with such poor user experience raises serious concerns about the professionalism behind its design and management. I strongly urge NET to review and improve its mobile platform system in order to provide a level of service that meets the standards expected in todayās digital age.
In todayās digital era, many simple functions should easily be handled through a mobile platform. However, your system still requires customers to personally visit the service counter to resolve issues that should be manageable online. This is very difficult to understand.
Firstly, the Auto Top Up function on the platform is poorly designed. Users are unable to update the expiry date of their registered credit card through the mobile platform. Because of this limitation, once the automatic deduction fails due to an expired card, the card will be locked by the system.
What is even more unreasonable is that even if customers make the payment online afterward, the system still cannot unlock the card. Customers are still required to visit the company counter in person to resolve the issue.
Such an inconvenient system with such poor user experience raises serious concerns about the professionalism behind its design and management. I strongly urge NET to review and improve its mobile platform system in order to provide a level of service that meets the standards expected in todayās digital age.
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I wish I could rate this minus 5
Absolutely useless app.
I donāt know who is responsible for this app, but itās a National embarrassment.
Singapore is amazing - this app is shameful
I donāt know who is responsible for this app, but itās a National embarrassment.
Singapore is amazing - this app is shameful
Obsolete / high friction / clunkiest payment app out there
Considering this app is used by most motorists in the costliest place on earth to own a car, this is a horrible part of the ownership experience. Specifically I refer to the cashcard payment and how itās so hard to get the card to be read. Thereās also no way to save credit card details so this needs to be entered for every single session. And then the card needs to be swiped afterwards. Please reflect on user experience and get proper industry perspective.
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Trash
Bunch of dumb dogs with an outdated app that doesnt work at all. Cant register all of my nets flashpay cards and manual top up shows transaction went through in my bank but no amount reflected on the card. Avoid this steaming hot pile of garbage at all costs.
Just do yourselves a favour and wind down. Bring in a China company that can do this properly.
Just do yourselves a favour and wind down. Bring in a China company that can do this properly.
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Not ok
Cannot send text sms verification, is it because my number is not singapore number?
DO NOT USE THEIR AUTO TOP UP
DO NOT USE THEIR AUTO TOP UP. It never works when you need it. Also, they blocked my card when the credit card for the auto top up expired. When asked if they can simply deduct it from the new credit card I registered on the app, they told me that the card is already blocked and I have to physically go down to their office to unblock it. There is no online solution, to get a refund you have to go down to a Simplygo ticket office. Nobody does business like this. This is already 2026 with AI taking over the world and yet we have a national payment platform operating like a third world country.
Update: Went down to their office in Braddell on 11 Feb to pay the $50 auto top up that I owe them. They said they unblocked my card and can be used in two days. The staff also helped me send an email using my phone (strange right?) to their internal team to request for refund of my $50 ATU deposit (I pay you so that you can pay me later). Told me that I will only get the refund back in ONE MONTH! World class efficiency.
Following day, replied my email saying that the card is blocked and I need to pay the $50 via bank transfer and surrender the NFP card to a SimplyGo office. Texted them on their online messaging and they apologized for miscommunication.
This company clearly has no proper record keeping and processes to follow. A total mess and they are clearly not interested in your business or your experience as a customer. Unfortunately they have monopoly now but I hope that ends soon.
Update: Went down to their office in Braddell on 11 Feb to pay the $50 auto top up that I owe them. They said they unblocked my card and can be used in two days. The staff also helped me send an email using my phone (strange right?) to their internal team to request for refund of my $50 ATU deposit (I pay you so that you can pay me later). Told me that I will only get the refund back in ONE MONTH! World class efficiency.
Following day, replied my email saying that the card is blocked and I need to pay the $50 via bank transfer and surrender the NFP card to a SimplyGo office. Texted them on their online messaging and they apologized for miscommunication.
This company clearly has no proper record keeping and processes to follow. A total mess and they are clearly not interested in your business or your experience as a customer. Unfortunately they have monopoly now but I hope that ends soon.
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Option to remember card details
Why did the auto card details removed? It was so convenient until you removed it again. Do you understand how troublesome it is to enter the card details every time when topping up. Kindly make this function available again. Thank you.
Unreliable and useless!
Whatās the point of having an app that has errors most of the time. I cannot top up and I cannot add a new credit card.
This is a joke!
This is a joke!
So Buggy
So full of bugs ; canāt even do a basic thing like sign in. Iāve reinstalled the app twice. Gives me so many error messages like my email and password is not recognised (itās correct), OTP not recognised (itās correct). It keeps telling me to do captchas and thereās no button to verify or submit.
I still havenāt been able to sign into my account after 45 min. I think Iāll just get rid of my nets cards since this is a really buggy app in 2026
I still havenāt been able to sign into my account after 45 min. I think Iāll just get rid of my nets cards since this is a really buggy app in 2026
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Worst app
One of the worst app I have ever used in the App Store. How is it possible that a company of this size that plays such an important role in Singapore society as its serving so many aspects of our daily life, parking, transportation and much more, is SOOOO BAAAD
I mean, who designed this?
Half of the time itās not working and the UX is so bad, itās dry hard to understand how to use it.
In order to problem solve something you have to call in and talk to someone.
Please. We deserve better!
I mean, who designed this?
Half of the time itās not working and the UX is so bad, itās dry hard to understand how to use it.
In order to problem solve something you have to call in and talk to someone.
Please. We deserve better!
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Loading
Recently this apps freeze so much on iphone 16 pro max. Poor service and doesnāt deserve a single star too
Slow
Slow apps..waste time
Credit card details not auto filled
Till now still no improvement. Other apps already include Apple Pay as payment method.
You have to fill in your credit card details every time you want to top-up the nets card. This issue was posted a year ago in the app review and till now itās still not been fixed! Such a basic hygiene feature for payment platform. Itās a disgrace.
In addition, they have the cheek to charge $1 for OTP to add card to payment method without informing you! The alert that a $1 charge is incurred is sent in the same message as the OTP.
Plus, there is ANOTHER $1 charge when updating credit card info in payment method. And even after charging $1 for updating the card info, you still have to key in the card details every time you want to top-up! This is daylight robbery and should be reported to CASE.
You have to fill in your credit card details every time you want to top-up the nets card. This issue was posted a year ago in the app review and till now itās still not been fixed! Such a basic hygiene feature for payment platform. Itās a disgrace.
In addition, they have the cheek to charge $1 for OTP to add card to payment method without informing you! The alert that a $1 charge is incurred is sent in the same message as the OTP.
Plus, there is ANOTHER $1 charge when updating credit card info in payment method. And even after charging $1 for updating the card info, you still have to key in the card details every time you want to top-up! This is daylight robbery and should be reported to CASE.
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Amazingly bad
Given the major role that NETS plays in Singapore, this app is amazingly poorly designed. Every time I open the app I have to log in manually - I turn on Face ID every time, but it doesnāt stick. Then, the app interface is littered with auto scrolling ads for services I donāt want, and the things I do want are buried. I canāt delete old cards. I get an email and an in-app notification for every single transaction - no way to turn this off. Seriously terrible UI all around. I would avoid the app and NETS altogether if that was possible.
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Stuck at Otp error
Need otp email, okay fine. Next you want otp phone, error error error. Uninstall. Dont bother with this apps guys
Horrible app
couldnāt even get a basic app to work properly. The payment page kept loading and refreshing, and the transaction wouldnāt go through. I uninstalled and reinstalled the app, but after logging out I realised Iād forgotten my password. When I tried to reset it, the same issue happened, pressing āsubmitā just refreshed the page. In the end, I couldnāt even log in. Ironically, checking out as a guest worked without any issues. Itās really frustrating.
Also, AT LEAST please allow users to copy and paste their credit card numbers. Many people donāt carry their physical cards anymore, and itās really inconvenient to switch between apps just to manually type in the card details.
Whoever is the product manager please wake up!!
Also, AT LEAST please allow users to copy and paste their credit card numbers. Many people donāt carry their physical cards anymore, and itās really inconvenient to switch between apps just to manually type in the card details.
Whoever is the product manager please wake up!!
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