The worst subscription
This subscription used to be so great before it got taken over by LeTote. I have been trying to cancel my membership for over two weeks. The number for customer service no longer works. The chat bot is unresponsive. They keep saying they will get back to you but they don’t. Do not waste your time or money on this!!! I promise you it is not worth the headache. They don’t update their clothes and the shipments take forever. This service has gone so downhill. I usually don’t write reviews but I am just hoping that voicing my concerns will save other people from this impossible to cancel subscription.
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Frustrated with processing times
I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription.
Update. Service has just gotten worse. Been unable to cancel my account and still getting charged without getting more than one box a month.
Update. Service has just gotten worse. Been unable to cancel my account and still getting charged without getting more than one box a month.
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Takes forever to ship
I’m so disappointed. I love the NY&Co clothes but 1/4th of the month my Box is in “preparing” status. I submitted my choices on Monday morning so that I could receive them for a wedding on Saturday. Seems reasonable, right? Well, it’s Thursday evening and it’s still showing as “preparing.” Well, this is the last time I’ll be disappointed.
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What in the World!?
I came here looking to download the New York and Co. app so that I could go shopping for some new clothes and to my surprise found out that this was only to rent clothes. I am so, so disappointed. First, you close all the stores, now you have turned this to a rental app only. Come on man. you’ve lost me. You can have this card back because I don’t want to rent any clothes. I want my clothes to keep. This is such a let down. You guys need to come up with a way to bring either the stores back or at least a way to shop for clothing online.
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Frustrated with processing times
I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription.
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What is going on?
I’m sure you are losing customers with this site upgrade. I have been a loyal customer to New York and Company since the days of Lerner. I have been having the most problems over the last two months because the site has changed.
The site won’t allow me to login and it’s telling me that I need to change my password. I tried changing my password, and now it says it does not recognize my email address. I tried to create a new profile, and now it’s saying that it’s sending me a link to verify my email address. There is no link sent to my email. I have tried this process four times in the past month. Something needs to be done. Please do better.
The site won’t allow me to login and it’s telling me that I need to change my password. I tried changing my password, and now it says it does not recognize my email address. I tried to create a new profile, and now it’s saying that it’s sending me a link to verify my email address. There is no link sent to my email. I have tried this process four times in the past month. Something needs to be done. Please do better.
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Frustrated with processing times
I was a member of LeTote for over 5 years after switching from RTR unlimited. I loved the flexibility with going between maternity and regular boxes and putting my subscription on hold. I’m also on west coast so for first few years with LeTote I could get 3 boxes a month if I timed post correctly. However within the last year the shipping times and quality of clothes with LeTote changed and it got to the point that even putting my subscription on hold and working with customer service I couldn’t get boxes on time. So I canceled and went with NY&Co, even though it is under LeTote umbrella company. The NY&Co clothes are great, but despite belonging to unlimited boxes per month I keep getting throttled down to only one box. I even have tried purchasing the whole box in effort to expedite the next box without any faster turn around. Very disappointing and after three months, I have requested to cancel my subscription.
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Flaws in system
I received my first and last box June of 2022. I shipped back the box after a month or so. There was not anything I was interested in after looking so I placed my account on hold. I began randomly receiving charges even after placing my subscription on hold. Just for them to tell me they never received the box 7months later. At this point I have paid for every item in the box at least 3x over. Completely unsatisfied. I expected better honestly.
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Inability to Shop on App
Why would I rent clothes that I am willing to purchase. I have shopped with NYC for many decades. I have the credit card, but you have made it impossible to shop online. There are many other catalog companies with nice clothes. I have become very comfortable with NYC BUT it may be time to close the account and move on to another brand. So sad!
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What kind of app is this
So i have to pay a memebership to use this app? Why not just make it like the desktop app where you just browse and buy? This "rent clothing membership" thing is a joke.
Poor customer service
Clothes are good but customer service is horrible! There are never any representatives available to speak on the phone. The email response is an automated response that does not answer the particular question or resolve the issue. It is extremely frustrating!
Terrible App
I love shopping NY&CO but, this app is really terrible and I am going to delete it and hope the company get it together. It is not user friendly and continues to ask for passwords and even when reseted it still refuses to work.
Sad longtime customer
I’ve been a customer of NY & Co since it was Lerner’s waaaay back in the day. Though I was sad that the company closed all of their brick and mortar stores and moved everything online, I remained a customer because I luv’d their clothes.
I recently installed the app again after removing it because it just isn’t user-friendly. It seems to be forcing customers to sign up for their clothing rental service which I am absolutely not interested in. I really don’t like being pushed to use their clothing rental service. Is there a way to get around this when beginning to use the app again?
I recently installed the app again after removing it because it just isn’t user-friendly. It seems to be forcing customers to sign up for their clothing rental service which I am absolutely not interested in. I really don’t like being pushed to use their clothing rental service. Is there a way to get around this when beginning to use the app again?
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App is for renting clothes only
I was so frustrated with this app because I wanted to BUY clothes and it doesn’t allow you to shop for anything. You’re only able to rent clothes and you can’t even get to that without setting up an account first. I thought maybe this was a mistake, that surely the company wants people to purchase clothing, but nope. Not a mistake. Just a terrible idea. I love New York & Co. This is so disappointing. Deleted the app immediately.
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Never disappointed
I’ve been a customer for over 1 year and I have never been disappointed in quality or service
Response from developer
Hi there! We're so happy to hear you're still loving the service and we intend to keep it that way. We hope you stick around to see all the new pieces we'll be adding soon. Thanks for sharing your experience and please don't hesitate to reach out to us if you need help with the account/app - we're always happy to help. Have a great day!
Give me back the regular ap
NY&C closed the stores and I was fine with that because I love the product. But Jeeze… can’t you just leave the ap alone?!? I don’t want to shop “the closet”. I want to be able to easily go to the regular store ap. You’re making it difficult for consumers to do business with you. Do us all a favor and rethink the Ap! There’s plenty of stores that make it easy to buy, but it’s not NY&C.
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I don’t want to rent! I want to SHOP!!!
Why did you all think everyone that has bought clothing from you for years/decades, suddenly wants to only rent your clothes? This app is awful and useless if you actually want to own the clothes you’re spending money on because there is only a rent option here. The website is so super glitchy and hard to go back and forth that it really defeats the purpose of retail therapy because it is just so frustrating. If you’re going to be an online only clothing store, maybe try to make it where customers can actually easily buy your clothes online/in app. Ridiculous.
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Disappointed customer!
I agree with the other long term customers! I’ve been a cardholder since 2014 and the shopping online is terrible.
Where’s the app that’s associated to my account
I thought it was me until I read a review. I d to log in with my credentials and I received an error message. I would like to have access to the app versus having to log on to the site all of the time.
App for Rentals Only
I don’t shop in-store or use online websites; i only use apps for convenience purposes. While I’ve been a long-standing NY&C customer, I cannot shop for clothing through this app as it is exclusive for rental purchases only. Sad to go, NY&C.
