Lies
The app does not make anything easier. It is difficult to navigate and scheduling an appointment is impossible. Constantly receive error messages and just not user friendly.
Can't switch patients
Since downloading the update (that I was forced to do) I cannot switch patients to make appointments for other people in my family. I tried to use the chat function and after the bot connected me with an agent it was crickets, no one was saying anything.
Can’t schedule an appointment
This app doesn’t work. It won’t let me schedule an appointment. Also tried to use the chat function. No real human is there. It’s just a bot. So it was useless. The human it said I would transfer me to never showed up in the chat.
Works flawlessly
Both the app and the clinic are a refreshing break in the typical inefficiency of medical systems. This organization and their tech are fantastic.
Worthless app, just go into the office
The app does not reflect the level of care in person fortunately. Each update seems to decrease the usefulness of the app. Only one dependent can be entered into the app. Adding another family member requires the 1st dependent to approve access to the app & they become the guarantor with no other options. Calling to get in line is not much better. If you need medical care, NextLevel is the best option. Just show up at their door and skip the app!
Show more
