Terrible interface
I was trying to schedule a physical and the app and web page kept freezing up after I put my address in.
Lies
The app does not make anything easier. It is difficult to navigate and scheduling an appointment is impossible. Constantly receive error messages and just not user friendly.
Can't switch patients
Since downloading the update (that I was forced to do) I cannot switch patients to make appointments for other people in my family. I tried to use the chat function and after the bot connected me with an agent it was crickets, no one was saying anything.
Can’t schedule an appointment
This app doesn’t work. It won’t let me schedule an appointment. Also tried to use the chat function. No real human is there. It’s just a bot. So it was useless. The human it said I would transfer me to never showed up in the chat.
Works flawlessly
Both the app and the clinic are a refreshing break in the typical inefficiency of medical systems. This organization and their tech are fantastic.
