Lies
The app does not make anything easier. It is difficult to navigate and scheduling an appointment is impossible. Constantly receive error messages and just not user friendly.
Can't switch patients
Since downloading the update (that I was forced to do) I cannot switch patients to make appointments for other people in my family. I tried to use the chat function and after the bot connected me with an agent it was crickets, no one was saying anything.
Can’t schedule an appointment
This app doesn’t work. It won’t let me schedule an appointment. Also tried to use the chat function. No real human is there. It’s just a bot. So it was useless. The human it said I would transfer me to never showed up in the chat.
Works flawlessly
Both the app and the clinic are a refreshing break in the typical inefficiency of medical systems. This organization and their tech are fantastic.
Worthless app, just go into the office
The app does not reflect the level of care in person fortunately. Each update seems to decrease the usefulness of the app. Only one dependent can be entered into the app. Adding another family member requires the 1st dependent to approve access to the app & they become the guarantor with no other options. Calling to get in line is not much better. If you need medical care, NextLevel is the best option. Just show up at their door and skip the app!
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Needs polishing but good app after all
Good app
Ehh
IMO the older version of the app was better. I was forced to add myself and my children although logged in. Additionally, the wording on some parts was somewhat off.
Such a terrible app!
I wish you will hire someone professional to do this work, the app has many bugs and just can’t make it to work, what a horrible work
Horrible app. Near useless
You can use the app, check in, have an appointment, it tells you your place in line, but you better check every 10 min with the people, my check in will show good on my app, but not in their system!!!!! Just walk in and talk to the person behind the desk. Only wait to reduce chance of 6 people going before you while the app shows you are “NEXT”
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Poor UX
Generally poor UX. Onboarding was strange, as I’m already a customer and it made me feel like I was creating a new account, which other people seem to have a struggle with as well. Then the content within the app, when viewing past visits they are summarized in an external PDF that the app opens in an embedded browser. Insurance data does not seem to be tied to my account, and payment data is not on the app. Make at least one experience, app or web able to handle everything - that is not currently the case, as each are broken in their own right.
I did like being able to browse locations and seeing how many patents are waiting in line on the application.
I did like being able to browse locations and seeing how many patents are waiting in line on the application.
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Not usable
There’s no way to log in when using the app. I’ve gone through the same email/phone number verification + verifying some general demographic information just to say I already have an account and I need to Sign In again (like 7-8 times). It’s not usable in this state for individuals who are trying to log in now
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Stopped working
At some point this became useless. My history is no longer in app and I have no option to close my account. Location is not identifying anything actually near my updated address. Deleted.
Not working, can’t log in
Something’s not working. Keep gettin message: “Oops, something went wrong. Please try refreshing the application”
I have even deleted and reinstalled the application and keep getting this error.
I have even deleted and reinstalled the application and keep getting this error.
App doesn’t work
Nothing works on this app. None of the information from my prior visits is available on the app, and I got an error when I attempted to correct my DOB. Chat also is unavailable.
Awesome app!
This app is amazing and I love how easy it is to schedule an appointment at my go-to urgent care!
Doesn’t work
The new version of this app is terrible i can’t add any dependents to be able to make an appointment for them no matter how many times I’ve tried. I had zero problem with the old version.
They took it to the Next Level!
This app is awesome and so easy to use! I already love Next Level and this app makes my experience even better.
Easy to use
I logged in with my phone number, added my partner, and got in line at Tanglewood for care. So simple, thank you!!
App not working
Used the old app without a problem. Got the new app and now can’t add my child to schedule an appointment
So convenient!
Love Next Level and love this app!
