No tech support
Tech support is non existent. Product works, but some features/options do not work. Contacted support and Rcvd automated response that ticket would be assigned. No follow up after two weeks, so issued another ticket, same thing , no response from tech support. Find another vendor/product
Buggy
Nexx needs to get their act together and update this app. Three years is too long. Too many bugs
Slowly Perishing
Long term customer with three Smart Garage NCG-100 devices. Worked great for years. Nexx had security issue in 2023 and never seemed to recover. Website is up but help portal page does not exist. Device now not reliably working. Sadly, recommend staying clear .
Having trouble with SiRI, no help
Created a NEXX trouble ticket, says they will get back in 48 hours and it’s been 3 weeks. IOS SIRI says it’s enabled.
The worst
This app is the worst and everytime I use it , I then have to erase the app and reinstall and type my password in. The support for this product is horrible. Only an email.








