Less functional
Don’t know how or why, but you made the app (and the web access) worse. And reduced capabilities. Having a bill pay monthly schedule to a person has been removed? And while I was on the phone with NGFCU fixing another problem, accessing the website from work, it was flagged as suspicious activity and took a day to regain, after I called again complaining about the lack of access… no email nor text notifying me there was suspicious activity
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Need to Fix Credit Card Payment
While I appreciate the effort to update the app, I do not like how difficult it was to pay my credit card balance using an external account. For those with the same issue, you need to select “Card Hub” (not “Pay”) to pay via the in-app browser, which redirects to the card carrier website. NGFCU support says that the only way to pay through their system from an external account is to transfer into a NGFCU account and pay from there as if this was a totally normal and convenient way to pay a bill. Recommend they fix this or at least fix the UI to give the user more clarity into payment through card hub.
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It works sometimes
Very rarely works, constantly having difficulty accessing my accounts
Impressive
A definite improvement and welcomed visual overhaul. Feels great to use. Definitely a modern design.
Northrop FTW
Never had any banking app issues with NGFCU pre update, new 2026 update looks alot more modern.
Great!
Great!
App
This App is so unstable today I can’t get on at all.
Ridiculous fight to login
Obviously spending money on lawyers instead of user-experience technicians; Have to fight to get the app on iPhone to recognize my ‘accept’ of the pages of notification. Useless waste of my time trying to fight to find the ‘sweet spot’. Poorly implemented front end; ashamed that I haven’t pulled my money and let this app go the way of the beta-max.
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Unable to set up app properly
I’ve been using this app fine for several years. Then this weekend it wouldn’t deposit my check. Got an error message. Fine, deleted and redownloaded the app. Now the app keeps “failing to set up properly”. So I’m up a creek. Then I realize it’s been over a year since there was an update to this app. How a banking institute can be so unserious with security and technology is beyond me. Absolutely ridiculous.
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Couldn’t Download
New customer and can’t even open the app. Keep getting error message that app can’t be opened. Technical difficulties already. No thank you.
Terrible
No other word can describe this app other than terrible
Not worth it. Save your sanity.
Probably the most annoying app I’ve had to use. I’ve deleted it at this point and just started using the website instead. You have to accept a disclosure every single time and the accept button does not always work even after you drop down all the way as required. Nearly broke my phone trying to hit accept buttons from the frustration. You have to do the same on the website but that works at least.
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Zelle
Zelle doesn’t work
Bug
Totally shocked my money hasn't disappeared yet. Everything about this app is sketchy
What happened to bill pay
I tried to pay some bills through billpay, but it did not let me because it said I had no bills named to pay and no bill history so what is the problem?
Transfer accts not shown
I have two accts and when I want to transfer between two share draft accounts it is impossible to tell which account is which. Overall the app has been improving over the years
Doesn't show interest due when using payment feature!
App is very handy but when you go to pay off the overdraft protection using the payment feature, it doesn't show the interest due until you payoff the amount shown in the payment/transfer page! Example, showed $550.00 due, after making the payment, it showed $0.12 due. So it doesn't shows at any point the interest due! Now I have to do another payment for the balance due. This issue needs to be fixed or having instructions showing on how you can find the interest due so a person can include it in the payment!! Please fix this!!!
New review 17 March 2024:
Changing my star rating to one star due to the latest update. I use both my iPad and iPhone on this app but the latest update made it difficult to use the app on my iPad!!
Why did they take away the opportunity from the customer to be able to use the app in the landscape position on the iPad? Ever since I’ve used the app on my iPad, you could always use it in the landscape but now I’m forced to use it in the portrait position and hold my pad different than the way I’ve been using which makes it very difficult!!!!!
My iPad, if it is plugged into the bottom of the pad, I now have to unplug the power cord due to having to hold my pad out away from me in the portrait position and cause stress on my fingers due it not being small like a phone.
Please give the customer the option to select how to view the display! Give them the option to let it rotate so it can be used landscaped please just like it always has been for many years!!
If I put the app on my smart TV, would I have to pull my TV off the wall and turn it vertical on its end to use the app? I don’t thinks so but you took it away from the customer to choose using their iPad. Maybe the app designer uses his phone to design the app and prefers portrait? Maybe they should think of the customer!!
Please update the app to allow for rotation for the user to decide which way they want to view it! Thank you!!
New review 17 March 2024:
Changing my star rating to one star due to the latest update. I use both my iPad and iPhone on this app but the latest update made it difficult to use the app on my iPad!!
Why did they take away the opportunity from the customer to be able to use the app in the landscape position on the iPad? Ever since I’ve used the app on my iPad, you could always use it in the landscape but now I’m forced to use it in the portrait position and hold my pad different than the way I’ve been using which makes it very difficult!!!!!
My iPad, if it is plugged into the bottom of the pad, I now have to unplug the power cord due to having to hold my pad out away from me in the portrait position and cause stress on my fingers due it not being small like a phone.
Please give the customer the option to select how to view the display! Give them the option to let it rotate so it can be used landscaped please just like it always has been for many years!!
If I put the app on my smart TV, would I have to pull my TV off the wall and turn it vertical on its end to use the app? I don’t thinks so but you took it away from the customer to choose using their iPad. Maybe the app designer uses his phone to design the app and prefers portrait? Maybe they should think of the customer!!
Please update the app to allow for rotation for the user to decide which way they want to view it! Thank you!!
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Unable to accept Login Disclosure
Ever since I got the iPhone 15 Pro, the app won’t let me click “Accept” for the Login Disclosure. Since I can’t click the button, I can’t use the app. Please fix!
Please update the update!
With the latest update version, I lost the landscape view on my iPad.
Can you please fix this issue in the next update?
Can you please fix this issue in the next update?
Landscape mode removed on iPad version
This is a great app for all the things I want to do with it—checking balances, transfers, Zelle, etc. The latest update eliminated landscape mode on the iPad. My iPad sits on the Magic Keyboard stand and is essentially a laptop for my uses. The lack of landscape mode means I have to remove the iPad from the keyboard stand or just use my iPhone for NGFCU.
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Version update bug
I lost landscape view on the iPad with the latest version update.
