Free

Details

  • Released
  • Updated
  • February 17, 2015
  • May 26, 2026

Features

NGSD screenshot #1 for iPhone
NGSD screenshot #2 for iPhone
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NGSD screenshot #5 for iPhone
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About

This app digitizes your IT service desk experience, providing interactive access to IT support and information from any device, anywhere. It offers self-serve options, instant knowledge, and proactive updates for a collaborative approach to managing user support.

Digitized IT service desk
Interactive mobile access
Self-serve IT support options
Instant knowledge base
Proactive ticket status updates
Location-based relevant information
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What's New in NGSD

5.7

May 26, 2026

Security updates

User reviews

How do I log an issue against the app?

Doesn’t work. Crashes a lot and I can’t even scroll to the ‘submit’ button when trying to log an issue. Useless.

Best Support App

Just installed this app and not only is it pretty but I found out about an incident without even having to search. So glad my company use Next Generation Service Desk!

Next Generation Service Desk is here!

I have found the first version of the NGSD App to be very simple, straightforward and easy to use. The styling is clean and professional whilst closely following that of the full desktop portal counterpart. This allows me to look at issues independent of my main corporate devices, so I can easily see if there are any issues that may be affecting me. Can't wait for the new features in the next version!
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Awesome

Really great app, IT support is pure dead brilliant

Developer apps

FAQ

What is NGSD?

NGSD is Computacenter's mobile application designed to digitize the IT service desk. It provides users with interactive access to IT support and information from various devices, anywhere and anytime.

Who can use NGSD?

You must be a registered NGSD user to access and utilize the application. It is designed for global and mobile IT users within organizations that utilize Computacenter's services.

Does NGSD offer self-service IT support?

Yes, NGSD provides a range of self-serve options, allowing users to access IT support and information independently. This empowers users with instant knowledge to meet their needs.

How does NGSD handle IT support updates?

NGSD offers proactive push ticket status updates and information, including major incident notifications. This ensures users are kept informed about the status of their support requests and any critical IT events.

Is NGSD available on multiple platforms?

NGSD is available on iPhone, iPad, and iPod devices. It integrates with multiple platforms, enabling users to leverage existing IT investments.

How often is NGSD updated?

The latest version of NGSD is 5.6, last updated on April 12, 2026. This indicates a commitment to ongoing development and improvements for the application.

What is the user rating for NGSD?

NGSD has a perfect rating of 5.0 stars based on 1 review. This suggests a highly positive user experience among its current user base.

Does NGSD have advertisements?

No, NGSD is a free application and does not contain advertisements. Users can access its features without interruption from promotional content.