NGSD vs zintoo

Computacenter’s NGSD mobile application underpins our ‘Enabling Users and their Business’ philosophy by digitizing the front end of your IT service desk, using an interactive and intuitive mobile app to ensure access from a range of tablets and mobile devices, anywhere at anytime. NGSD gives you access to IT support and information through a range of self serve options. It’s intuitive and easy to use, delivering a truly collaborative and agile approach to managing user support right across the contemporary workplace. You must be a NGSD registered user in order to use this application. Key Features • An application serving global and mobile IT users. • You can access IT support anytime, anywhere • Be empowered with instant knowledge to meet your needs • Your location is leveraged to present relevant information in local language • Proactive push ticket status and information such as major incident notifications and updates Computacenter’s global service desk provides a unique IT support solution that no one else can match. We are digitising the front end of the support experience, whilst providing skilled people and globally consistent processes at the operational back end. No one else does this and offers it as an off-the-shelf, wholesale solution for customers to consume. Computacenter next generation service desk is location, language, tools and customer independent. It integrates with multiple platforms enabling you to leverage existing IT investments. For more information on Computacenter services go to www.computacenter.com/servicedesk

With zintoo: you connect with every application, room and team inside your building. Add orientation, direct routes, free capacities and visible information. Everything you already have – plus everything you’ve been missing. All in one solution. Please note: zintoo: works only inside buildings that have been scanned in advance. INDOOR NAVIGATION Where’s the meeting room? The cafeteria? The lift? zintoo: guides you straight to your destination. WORKPLACE & ROOM BOOKING Is a desk still available? With zintoo: you can instantly see which workspaces or meeting rooms are free or booked. The app simply integrates your existing booking system. PARKING GUIDANCE Looking for the nearest free parking spot or an EV charging point? zintoo: knows the answer, shows available capacity and guides you there. DIGITAL SIGNAGE Be greeted personally at the entrance, see the menu on your way to the canteen, or share updates across multiple locations. With zintoo: you can place digital information anywhere in the building and update it at any time. ROOM CONTROL Heating, climate, shading – if your building uses a bus system or smart commercial building technology, zintoo: lets you control these features directly and intuitively on‑site. VIRTUAL USER MANUALS How does the equipment work? Where are the right cables? With zintoo: you can place instructions, tips and documentation directly in the space as part of the “digital reality” – as videos, documents or images. BRAND EXPERIENCE You have ideas for bringing your brand to life in your spaces – but architecture or budgets get in the way? With zintoo: you can design any type of augment in your corporate style and place it exactly where you want it. SAFETY In an emergency, guidance can save lives. zintoo: provides meaningful additions to mandatory safety measures – for example, navigation to emergency exits, defibrillators or trained first‑aid responders. FEEDBACK A cable is missing? The printer is down? Or you simply want to know how your team feels about their environment? The feedback function in zintoo: allows you to gather input and support participation. GAMIFICATION A new tool must be intuitive, genuinely helpful – and ideally fun. zintoo: includes playful elements that encourage your teams to explore and engage. FAQs Where can I use zintoo:? In any building that has undergone an initial building scan. Place your augments – and you’re ready to go. What is an augment? An augment is a visualised digital element or function (e.g., image, video, text or link) displayed on your device, enriching the real world (“augmented reality”). Where do augments come from? They are created, managed and placed by your organisation using the zintoo: CMS. Existing systems (e.g., workplace booking tools, digital signage platforms or building bus systems) can also be integrated. Does everyone see the same content? Different roles (e.g., guest, employee) can be assigned in the zintoo: CMS to control who sees what. Can I use zintoo: outside a building? No. Augments are tied to fixed physical positions and are visible only indoors. Can I use zintoo: in multiple buildings? Yes. You can use zintoo: in any building where augments have been placed – even across different organisations.