I just get 3 help screens
There is no way to get into the main app. I just see 3 help screens
Need improvement
I think the NHS App could be improved by making health information clearer and easier to understand. Test results, medications, GP notes, advice, and previous health records should be presented in a more user-friendly way.
Patients are often confused by medical results and terminology, so it would be helpful if results included clear explanations in plain English. The app should also be more transparent, making it easier to understand what results mean, what actions (if any) are needed, and how different parts of a patient's health record fit together.
These improvements would help patients better understand their health and feel more informed and confident when using the app.
Patients are often confused by medical results and terminology, so it would be helpful if results included clear explanations in plain English. The app should also be more transparent, making it easier to understand what results mean, what actions (if any) are needed, and how different parts of a patient's health record fit together.
These improvements would help patients better understand their health and feel more informed and confident when using the app.
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Prescription
I have a prescription for a cream that I get about every three months. However because it’s not on the main list and cannot order it because it’s on the list of other medicines. It would be a great idea if we could access this list as I am currently housebound. Thank you for your main repeat prescriptions it is so easy to use and always correct.
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Unable to report bugs
I am constantly being notified that I have a new message. So I log into the App and it and it shows me a message saying that there is a problem viewing your message. This has been for over a year! There is no where to report bugs or issues. I hope the messages weren’t important.
Issues that the app needs to improve
Why am I being asked to log in every time? It is really laggy, the app says you can book an appointment but this feature clearly isn’t enabled etc
NHS App not fit for purpose!
I’ve already submitted a one star review for this app, after which the dev contacted me and asked me to log my issues so they could be looked at. I followed the link provided and was presented with a load of check boxes and nowhere to provide my input on what the issues I’m experiencing actually are. On submitting the form - hey presto! an automated response telling me my issue couldn’t be looked at and I should contact my GP surgery. THIS HAS NOTHING TO DO WITH MY GP SURGERY!!! This is the level of service I’ve come to expect from the NHS - refuse to listen, no one will speak to you and nothing ever gets fixed. If I could give less than one start I would, because the inability to book an appointment via the app is putting people’s lives at risk.
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Absolute mess
Just as bad as the underfunded nhs
Absolutely appalling
Like most government things the nhs has called apart technologically. Their online app and website login and IT services are appalling. Who programs this nonsense. Why are there several subcontracted firms touting their branding. Who the f is zesty? Why do I need a 3rd party qpp to plan an operation but the letters for the operation come via the nhs app I can’t log into? Absolute joke.
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so good. thanks
amazing and it keeps getting better. all my info in one place.
only thing that could improve is notification settings. currently i get 0 notif for test results and one notif anytime boots send me a near useless prescription message
only thing that could improve is notification settings. currently i get 0 notif for test results and one notif anytime boots send me a near useless prescription message
Definitely NHS
Need a anti inflammatory medicine for really bad crunching shoulder and they gave me a 5 week wait instead of repeat prescription for something I’ve had before(Naproxen)terrible app that has all unnecessary info and no helpful info.
Works very well !
I find the NHS app works extremely well. Pity I can’t book appointments with it at my local surgery yet ?!
Poor experience
The app is slightly useful, but it is constantly logging me out and asking to re authenticate despite me setting it to use biometrics, why is this? It sends me push notifications about an update, such as a new message, but then is not logged in, how does work? The app could be really useful when waiting to hear back from the GP or to access prescription info at the pharmacy, but your login process is terrible, slow and convulsed. Please fix this.
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One major, years old problem
Every single time I log in, the app wants to send a text to ensure it’s me. So, every single time I tick ‘Trust this device and don’t send a code’. The next time, yes you guessed it…I have to wait for a code to the very same device. Who’s the NHS IT team who aren’t capable of fixing this? They’re too busy online doing god knows what.
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Notifications
Would it be possible to turn some notifications off, when I order a new prescription my chosen chemist text me when it’s ready to collect and later in the day I also get a notification on the NHS app saying my prescription is ready to collect
and knowing this I have on several occasions
ignored the NHS message knowing it’s regarding my prescription which I probably shouldn’t have.
This has only happened lately so probably
an update for the NHS app ?
and knowing this I have on several occasions
ignored the NHS message knowing it’s regarding my prescription which I probably shouldn’t have.
This has only happened lately so probably
an update for the NHS app ?
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poor security code system
I have no filters for texts on my iPhone yet do not receive log in security codes so cannot check appointments for example. Probably a fault in the program ‘
Scotland
Doesn’t work in Scotland - what a surprise
Doesn’t work
I can’t log in any more and I have message notifications pending. I submitted a support request, they told me to restart my phone (didn’t work), and then closed the ticket. This is not how you provide critical national infrastructure.
Edit: Still broken!! Logged me out and the login page won’t even load now. Restarting and reinstalling don’t work. Junk software.
Edit: Still broken!! Logged me out and the login page won’t even load now. Restarting and reinstalling don’t work. Junk software.
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Wrong appointment
I booked an appointment and screenshotted the app for Thursday 19th. I booked it for that day specifically. Subsequently I received an sms on the Thursday morning saying I’d missed my appointment the day before. When I logged back in to the app the appointment said it was on the Wednesday 18th. But I have the original screenshot which definitely says Thursday 18th. This was extremely frustrating and clearly something happened in the app or booking system.
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Poorly designed and full of bugs
Logs me out immediately after checking any option regardless of device using app saying have been inactive for over a hour when just logging in, unusable and having to call to do things manually.
Needs improvement
Appointments booked frequently don’t show up on the app. Most bookings are not available and require a phone call to complete.
