Review & Suggestion
The app is okay however I do think there could be SO many useful opportunities and it would be lovely if the app itself had a suggestion/ feedback section as well, however I do understand that could get overwhelming with the amount of people using the app. I do also want to mention the app continuously logs me out, making it hard for me while I’m at the doctors at times.
Suggestion one: A section to document your symptoms. Maybe it can be a folder dedicated to each illness/ symptom the person is feeling & they can document it with date/ time as it’s easy to forget, especially at the doctors- and it would be nice if we can have a toggle on whether or not we want the GP to see the notes we have added.
Suggestion two: A section where we can give a review/ star feedback on how we felt our appointment went.
Suggestion three: Show information provided by previous GPs, personally none of my previous information has come up since switching to a new GP.
Suggestion four: Maybe a brief list of some of the terms/ codes used by the doctors? Sometimes it’s hard to understand their notes.
Thank you!
Suggestion one: A section to document your symptoms. Maybe it can be a folder dedicated to each illness/ symptom the person is feeling & they can document it with date/ time as it’s easy to forget, especially at the doctors- and it would be nice if we can have a toggle on whether or not we want the GP to see the notes we have added.
Suggestion two: A section where we can give a review/ star feedback on how we felt our appointment went.
Suggestion three: Show information provided by previous GPs, personally none of my previous information has come up since switching to a new GP.
Suggestion four: Maybe a brief list of some of the terms/ codes used by the doctors? Sometimes it’s hard to understand their notes.
Thank you!
Show more
My hospital and doc not entering appointments
Since the app was updated recently, none of my appointments either GP or Hospital are in the app.
My last GP text for an appointment added "This appointment information is correct, regardless of any conflicting messages you may receive from the NHS app. LOL
Doctors notes and patient records is working.
EDIT: No I don't want to update my review or take it up with NHS Digital because my last case was closed before resolution.
My last GP text for an appointment added "This appointment information is correct, regardless of any conflicting messages you may receive from the NHS app. LOL
Doctors notes and patient records is working.
EDIT: No I don't want to update my review or take it up with NHS Digital because my last case was closed before resolution.
Show more
Annoying
Since an update a little while ago I am receiving no codes after NHS app accepts email address and password. I’ve deleted and reinstalled the app, contacted my surgery and keep being told all is well but I still am not receiving codes when trying to log in. It is exceedingly annoying.
Mrs S
Excellent app and service
Please I’m Begging You
Dear NHS app please stop sending my appointments on a blank page with no appointments. Very clever.
Alison S.
Have always found Good. Why is only rated as 3.1?
Easy to use
Easy to order medications and check progress. Information is confidential and saves professionals time compared to answering phone call.
Mostly good but pretty limited
It is good for checking test results and ordering repeat prescriptions but for contacting your GP its pretty useless. I end up looking up the surgery web page and phoning or emailing them instead. Also the fact it frequently forgets your login settings is seriously annoying. It switches off the ability to log in with touch id on a regular basis meaning you have to go into your account profile and turn it back on. It seems to forget your settings each time they upgrade it. As an app I find it leaves s lot to be desired.
Show more
Logging in issues
Why does the app require you to login every time you use it? It is a very tedious job to do whenever you need to check a message or an email.
Broken
Useless like the wholeNHS system
Hopeless recursive app that wastes your time
Useless recursive app that references itself and its own menus all over the place sending you in circles yet the information you want is often absent.
I worked in IT but still find this anything but user friendly and straightforward. God help poor people that are not good with technology.
I worked in IT but still find this anything but user friendly and straightforward. God help poor people that are not good with technology.
The App…
The app is a huge help to me.. I find it very efficient.. as I am not as mobile as I used to be.. especially for ordering my medication.. thank you.
Not working.
When confirming my ID via video, the app just hangs.
The app also hangs when redirecting.
Useless, so deleted both the app and my account.
The app also hangs when redirecting.
Useless, so deleted both the app and my account.
User friendly and comprehensive
The advice offered is straightforward, easy to access and treats the patient as an informed, intelligent adult.
Excellent app
This app is so easy to use, so much information you can access. What results of tests are, appointments made and attended (plus what was said at same appointment ) the list is endless. Plus the easy and convenient way of ordering your repeat prescriptions. Cannot fault it. It only logs you out if you have the app open and don’t use it for any period of time. I find it first class and would hate to be without it
Show more
Useless
Received an email about booking vaccinations, says I can do it through the NHS app, but I cannot, there is no option,this app has always been poor, does nobody check it
Needs to be more patient-user-friendly.
The compartmentalisation by institution makes it hard to navigate and find information especially as for users these overlap so it's not obvious whether to click on referrals or gp or specialist consultants, for example, to find info that may have been initiated by any of these processes or areas.
No support - a real pita
I find the NHS app a nightmare. I suspect however the issue is solely a me problem as it works fine for my wife and family. For some reason I can’t connect to my GP surgery. Yet the GP says I’m enabled for online services which I can access on Airmid but not the NHS app. This means any referrals etc I can’t view on the NHS app along with my GP record, yet Airmid works. NHS digital simply say contact your GP. My GP says it’s enabled. So that’s that. Find it slightly worrying with how everything is moving towards the NHS app yet there is next to no support. I actually suspect it’s something to do with being “out of area” everyone in my family was born in this area and their nhs number has a different prefix. I am the odd one out and every time (six different GP surgeries) it doesn’t work.
Show more
Blood test on 28th September 2026
Had a blood test done at 12.10 PM today, results were emailed at 20.06 PM today. Thank you.
Rubbish.
Waste of time.
