NHS App User Reviews

Customer Experience

Positive experience21.1% of reviews
Neutral10.7% of reviews
Negative experience68.3% of reviews

~ Based on 945 written reviews from the US App Store.

What users say

Is NHS App Safe?

NHS App has mixed safety signals based on user ratings. AppsHunter Safety Score for NHS App is 57/100.

This assessment is based on 75 user ratings, with an App Store average of 2.7/5.

Safety Analysis

38.7% of ratings point to a safe experience
5.3% of ratings suggest some concerns
56.0% of ratings point to a risky experience

~ Based on 75 App Store ratings for NHS App.

Is NHS App Legit?

NHS App appears to be a legitimate app. AppsHunter Legitimacy Score for NHS App is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

FIX IT NOW!!!!!!!,

Absolute pain to have to log on. Does not auto fill log details that are saved on my phone. So I have to go in to passwords and even then I have to type in NHS to find details which should already be there. Also another pain in the rear end - I have to go through this ridiculous long tedious process for EVERY notification to find out which of my 5 family members it is for !!!!!!!!! Stupidity designed by monkeys.
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Useless

It fails to connect to the Anima app to contact my GP and loses all the information I have typed in every time I minimise it. Not use friendly and very slow.

Can be useful but so hard to get it working

I have used this app a few times, originally it worked however it did crash after an around a minute so I had to get the submission done quickly. Now when I try to use it, it loads a different screen which never actually loads and then won’t let me progress. The idea of the app is very helpful, however this is just a bad app, it doesn’t function well and is more complicated than it needs to be.
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Very useful but need better interface

The app is very useful and certainly saves a lot of time for parents and doctors. But the interface needs improving as it can be difficult to navigate. Some pages have no back button so you have to quit to move back. Others don’t align the texts properly. Look forward to seeing improvements in the future.
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Improved App is easier to use

This app is a lot better since it keeps you logged in! The past versions were too annoying with embedding the website(?) calling it an app and needing to log in and get text code each time you wanted to open it. It now stays logged in properly, easier to use and can use FaceID etc!

Shocking App - no point downloading

Absolutely shocking app. Not up to date at all. Can barely access records. What are we really paying taxes for if the NHS is constantly this shocking. Joke of an app. Will be deleting this now.

Was great til last update!

It’s now telling me it can’t do biometrics, go back to the login screen. But keeps going round in a loop and I can’t access the login screen. iOS. Not impressed as I need to order prescriptions. Gonna try deleting and reinstalling.

Utterly useless

Iv gone to use the online appointment booking today and literally can’t do it because the only option it’s asking is for a smear appointment! No good for a guy that. But then why am I not surprised when it’s an NHS app. Pathetic.

Missing data that was previously shown

After every update i lose all my test results or disconnected from one of my consultants so cant get the info needed, this is primarily due to ovepaid talentless app developers wasting tax payers money

Logged Out

A good App but it kept logging me out for my security. I was in the App a while as I was reading some test results and links attached.
I used a password and security number sent via phone so I would hope this provides enough security for the Users data.

5 Stars

Brilliant

Difficult to use

Eventually found how to repeat a prescription only to see ‘this page has been removed’. In a digital world I’m still now expected to get to my GP.

GP health record??

App is recently improved with more logical and helpful layout. However one of its most useful features has disappeared!
Where has the GP Health record gone?

Loved the app before the change,

Now theres nothing to read regarding consultations, before it was worth 5 stars

Terrible NHS app

Absolutely laborious to put in and prove
my identity, wouldn’t accept my photo proof so finally had to phone my drs for 3 point identity proof. Finally managed to get accepted in the app this afternoon and accessed my medical records. but now, this evening, when I click on the app the screen is completely blank.
This NHS app isn’t worth even one star!
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Ease of use

I found the white ticks on a pale green background difficult to read. It would be helpful if the contrast were greater.

Messages

Just received a message reminder for a appointment yesterday!!!

Info

It’s so random what info is on the app and what’s not. If GP/hospitals are not required to update the app, what’s the point in it? The only good thing about the app is being able to order prescriptions and see the status of the order.

All Good

Big steps/strides forward. App makes me feel more inclusive & less frustrated. Keep up the good work 👍✅👏

Pretty rubbish

I’ve struggled to get hold of my health data, which I needed my GP practise to link.
Unfortunately this still isn’t working - I can see only basic information, my GP practise has stated that ‘it should work’ unfortunately it doesn’t