Comparison

Patient Access vs NHS App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Patient Access

Access healthcare services, book appointments, and order repeat prescriptions. Explore local pharmacy services and find patient information. Manage your health and connect with your GP.

Highlights
  • Book GP appointments
  • Order repeat prescriptions
  • Explore local pharmacy services
  • Search symptoms and find information
  • Self-refer to NHS services
  • View medical record
  • Message your GP
Features
Read full description

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: • If you’re feeling under the weather, search for symptoms and find patient information articles • Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services • Choose from over 30 services provided by your local community pharmacy and book in the app • Access and read medical advice and healthy living tips from the experts • Sign in quickly, easily and securely with Touch or Face ID • Swiftly check if you can link to your GP If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: • Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you • Request repeat prescriptions online, with convenient delivery to your preferred pharmacy • View your medical record, including test results, immunisations and allergies • Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice • Look after your loved ones and act on their behalf to book appointments and repeat prescriptions • Message your GP directly from within Patient Access at home or on the move • Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

About

NHS App

Access a range of NHS services securely from your smartphone or tablet. Request repeat prescriptions, view test results, manage appointments, and receive messages from your GP surgery. You can also manage services for others if granted access.

Highlights
  • Request repeat prescriptions
  • View test results
  • Manage appointments
  • Access 111 online
  • Find nearby NHS services
  • Manage health for others
  • Receive messages from GP surgery
Features
Read full description

The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man. You can also log in through the NHS website on a computer to use NHS App services. Access NHS services
 ---------------------- Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more. Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem. Manage your health
 -------------------- The NHS App gives you a convenient way to view your health information, including your test results. You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.

 Receive messages
 ------------------- You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.

 Manage services for other people
 ---------------------------------
 You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.

 Log in securely
 --------------- The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.

If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.

Screenshots

Patient Access4 screens
NHS App4 screens

Verdict

The call

The clearest difference is rating: Patient Access at 4.8 against NHS App's 2.7. Patient Access also leads on ratings volume (983 vs 75). NHS App's advantage is update cadence (every 3 weeks vs every 2 months). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Patient Access holds the better App Store score, 4.8 against 2.7. That said, the two scores are not equally well evidenced: Patient Access has 983 ratings behind it against 75, so its average is the more settled of the two. Written reviews point the same way: 22% of Patient Access's written reviews are positive against 21% of NHS App's.

UpkeepUpdate frequency

Patient Access ships an update every 2 months, NHS App every 3 weeks. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.

Scorecard3 real differences · 7 level
Patient Access versus NHS App: the parameters behind the verdict, then further details
ParameterPatient AccessNHS App
PriceFreeFree
Rating4.8 (983 ratings) — better2.7 (75 ratings)
Positive reviews22.3% of reviews — better21.1% of reviews
Number of ratings983 — better75
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.015.0
Further details — not scored
Size77 MB12 MB
Age rating12+12+
DeveloperPatient.co.ukNHS Digital

Customer experience

Patient Access

All ratings983 ratings
Positive95.0%
Neutral2.6%
Negative2.3%
Written reviews229 reviews
Positive22.3%
Neutral8.3%
Negative69.4%

NHS App

All ratings75 ratings
Positive38.7%
Neutral5.3%
Negative56.0%
Written reviews945 reviews
Positive21.1%
Neutral10.7%
Negative68.3%

Bugs and requests

Patient Access

Not enough reviews yet to summarise bugs or requests.

NHS App

Reported bugs

4 issues
  • Inability to log in after recent update
  • Blank screens and loading issues
  • Incorrect or missing appointment details
  • Syncing problems with GP records

Requested features

5 requests
  • Ability to book appointments directly
  • Improved integration with other health apps
  • Inclusion of full medical history
  • Persistent login and biometric support
  • Notification system for prescription status

In-app purchases

None

Patient Access

No in-app purchases

None

NHS App

No in-app purchases

Questions

Is Patient Access free?
Patient Access is free to download, with no in-app purchases.
Is NHS App free?
NHS App is free to download, with no in-app purchases.
Which has better reviews, Patient Access or NHS App?
Patient Access is rated higher. Patient Access averages 4.8 out of 5 from 983 ratings, while NHS App averages 2.7 from 75 ratings.
Do Patient Access or NHS App have ads?
Neither Patient Access nor NHS App shows ads.
Which is updated more often, Patient Access or NHS App?
Patient Access ships an update every 2 months, and NHS App every 3 weeks. Most recently, Patient Access was updated on September 23, 2026 and NHS App on September 22, 2026.

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