Doesn’t work?
Cannot log in
Technical Difficulties
I’ve had access and was able to log in fine since I originally set up my account. Recently, I thought I’d like to be more secure with my account, so I set up the two-factor authentication (2FA). This has now locked me out of the account, at least it would seem that way.
The system is completely broken. On a desktop browser, I get a generic error: "Sorry, we weren't able to sign you in at this time. Please check your sign in details and try again."
However, trying to log into the iOS app reveals the actual backend failure. It tells me: "Sorry, we weren't able to sign you in at this time. We are experiencing some technical issues while getting your record from your practice."
I have reset my password and reset the 2FA (using both Apple and Google Authenticator). The system claims these resets are "successful," but the second it tries to fetch my data from my GP practice, it chokes. It won't even let me completely disable 2FA to revert to my working setup. Enabling security should not corrupt the link to a patient's GP surgery. I recommend avoiding 2FA on this app until they fix this database synchronization bug.
The system is completely broken. On a desktop browser, I get a generic error: "Sorry, we weren't able to sign you in at this time. Please check your sign in details and try again."
However, trying to log into the iOS app reveals the actual backend failure. It tells me: "Sorry, we weren't able to sign you in at this time. We are experiencing some technical issues while getting your record from your practice."
I have reset my password and reset the 2FA (using both Apple and Google Authenticator). The system claims these resets are "successful," but the second it tries to fetch my data from my GP practice, it chokes. It won't even let me completely disable 2FA to revert to my working setup. Enabling security should not corrupt the link to a patient's GP surgery. I recommend avoiding 2FA on this app until they fix this database synchronization bug.
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What’s its purpose we have the NHS app
Don’t see the purpose of this app! We have a NHS app why so fragmented? App states you can book GP appointments and repeat perspirations. The GP practice I’m registered with can’t do either.
Password reset
Won’t work, simple takes you to the log on screen when clicking the email - needs sorting out in an update soon!
Barely works on MacOS
The app is available on Mac, but shows a warning that the device is jailbroken every time it is launched, even when that is not the case.
