Down again, not fit for purpose.
App is so inconsistent,logging in can be such a lottery. Timing out despite all updates and superb network connectivity. This should not happen considering what it is supposed to provide.
Update
Really good App.
Cannot log in after the latest Apple iOS update.
Loops back to sign in after Authenticator input.
This is now happening again.
30 Sep 2026.
Cannot log in after the latest Apple iOS update.
Loops back to sign in after Authenticator input.
This is now happening again.
30 Sep 2026.
Cannot order repeat meds
Was working ok, but usually slow, today it won’t let me order repeat medication,it comes up with messages about the pharmacy not completing dispensing medication & other message, I successfully ordered via NHS app instead
Hopeless
I would like to be generous and suggest the problem might lie with my doctors’ surgery too, but this is deeply annoying as an app. In theory it should be great but repeat medication is a nightmare - the amounts are wrong, despite me repeatedly pointing it out; medications disappear and I get random messages saying request has been refused the fulfilled but then it says it’s been done ‘outside of Patient Access’ so I can’t see dates / amounts etc. When asked to review the page, it’s not even anything to do with Patient Access either, just about web design. Not good enough.
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Waste of my time
Useless system. I want to book an appointment, go to the book appointment section, but none of what listed is what I need. Bring back calling the surgery by ‘phone and speaking to a member of staff!!
