Has the potential…
The app has the potential for efficiency for patients and health professionals, once departments are cohesive and it’s fully implemented it will reduce pressures from healthcare and support patients to feel more empowered and responsible over their health
Unfortunately apart from GP surgeries departments such as gynaecology and mental health teams do not use this nor is there a clear plan for patients to know when and how it will be developed.
It depends on the GP whether you are able to see your medical records, results etc. GPs appear reluctant or not supported to use this. Access is dependent on the GP surgery which is unfair. But GPs should be given more support to utilise this.
I recently spoke to a staff member in the Cardiff and vale health board in south wales who said the senior management of departments have no vision in supporting its implementation…it would be beneficial for health boards and departments to be held accountable but also supported for improving patients access to their care.
Unfortunately apart from GP surgeries departments such as gynaecology and mental health teams do not use this nor is there a clear plan for patients to know when and how it will be developed.
It depends on the GP whether you are able to see your medical records, results etc. GPs appear reluctant or not supported to use this. Access is dependent on the GP surgery which is unfair. But GPs should be given more support to utilise this.
I recently spoke to a staff member in the Cardiff and vale health board in south wales who said the senior management of departments have no vision in supporting its implementation…it would be beneficial for health boards and departments to be held accountable but also supported for improving patients access to their care.
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Not working
I have not been able to use the app for at least two weeks. Can anyone please help.
No App
Needs to fix photo section in usable
Completely pointless
Much like every UK government service or app, this is a complete waste of time. It has absolutely no useful information except a list of the last 5/6 medicines you were prescribed, very helpful. No ‘medical record’ which for most people would be 20/30 pages long. Can’t book an appt with a GP, no test results section. What is the point of this??
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Data gaps / unlinked services
Login worked fine with nhs id, my main gripe is a complete disconnect regarding referrals - I have multiple active referrals and others yet to be actioned but there are zero records in this section.
This would be very useful as I have zero visibility on what is happening especially with the long waiting lists
This would be very useful as I have zero visibility on what is happening especially with the long waiting lists
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Hospital appointment
The app is useless in checking where you are on the waiting list piss poor service from our defunk nhs Johnny Foreigner can have treatment at my expense and I’ve got to wait 🤬🤬🤬
Useless
Another useless waste of NHS money. Pointless app which is only as good as your GP surgery, which is appalling in my case. The reviews speak for themselves. Don’t waste your time or space on your device.
Simple to set up and easy to use.
It was easy to login using the NHS ID I had already created during Covid.
The app supports Face ID so authentication will be even simpler in future.
My repeat prescription items are all listed and ready to reorder, and the app shows when they are approved. My surgery sends them electronically to my chosen pharmacy so the whole process should be much quicker.
I don't really understand all the bad reviews.
The app supports Face ID so authentication will be even simpler in future.
My repeat prescription items are all listed and ready to reorder, and the app shows when they are approved. My surgery sends them electronically to my chosen pharmacy so the whole process should be much quicker.
I don't really understand all the bad reviews.
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Rubbish app
I have no details of my surgery on there. It’s not user friendly.
Why can’t I add my wife to the app?
I’ve managed to access the app to order prescription but nothing else, no appointments etc. I would like to add my wife to the app. As her carer I order her medication and appointments why can’t I add her? I’m sure you’ll say it’s a work in progress. I await your response!
Awful app!
Log in takes an age of closing down a blank page … information contained in the app is so basic, I’m at a loss as to why it’s so slow! Just frustrating as our GP is asking us to use it! Make it better people!
Appalling bad App
I saw a news item about the NHS Wales App on ITV today and thought I would give it another go.
I removed the App from my phone and reinstalled it and went through the NHS login page but even though this appears to be successful I was presented with a blank screen with no functionality!
Utterly unacceptable.
How can such an important App be released without adequate testing.
I would love to hear back from the developers and those responsible in NHS Wales who are responsible.
I removed the App from my phone and reinstalled it and went through the NHS login page but even though this appears to be successful I was presented with a blank screen with no functionality!
Utterly unacceptable.
How can such an important App be released without adequate testing.
I would love to hear back from the developers and those responsible in NHS Wales who are responsible.
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Doesn’t work
App just loads a blank screen, unable to do anything within.
What a waste of time
Nothing in this app works what are the people running this app doing??
If it don’t work then take it down you are just wasting peoples time,
An absolute disgrace
Gary Jones
If it don’t work then take it down you are just wasting peoples time,
An absolute disgrace
Gary Jones
Clunky and Slow
I used to live in England and used the NHS app which is far superior to this version.
Most of the time it doesn’t log you in. It’s slow and doesn’t show much details at all. It does do repeat prescriptions and that about it. In short it’s pretty rubbish.
Most of the time it doesn’t log you in. It’s slow and doesn’t show much details at all. It does do repeat prescriptions and that about it. In short it’s pretty rubbish.
Doesn’t work
Told to download by my GP to book appointments yet instantly a message saying I can’t book using it. Pointless
Useless
I don’t get anything through, GP, Hospital or referrals that have been made. My GP has posters up to download it and access all your health records etc
I get nothing. All I have is my details and GP details and that’s it. (Under BCU)
I get nothing. All I have is my details and GP details and that’s it. (Under BCU)
Limited
Good for booking appointments, and you can see what vaccinations you have had (or declined).
That's about all it offers, at least in my case, though I gather it depends on what your GP surgery has opted in to.
I really wanted to see details of my hospital visits but this was not there at all.
The hit and miss approach to this app pretty much sums up the Welsh NHS as a whole.
That's about all it offers, at least in my case, though I gather it depends on what your GP surgery has opted in to.
I really wanted to see details of my hospital visits but this was not there at all.
The hit and miss approach to this app pretty much sums up the Welsh NHS as a whole.
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Absolutely useless
This app only really allows you to read messages from the NHS about appointments made manually/personally. Ordering prescriptions doesn’t work, booking appointments doesn’t work. It doesn’t even show all the medication in you have in your history.
Pretty poor but didn’t expect a lot tbh
Pretty poor but didn’t expect a lot tbh
Totally Useless
Nothing works, every section is empty you cannot see or do anything it claims possible. Total waste of space. Even basic details are not shown. No updates in 10 months and even if you do report issues they go unanswered. NHS Wales is a complete joke. GPs are full of excuses and blame the app the developers blames the GPs for not setting people up. Neither should be making that decision and should be working for the tax payer not themselves. Anyone leaving anything more than 1 star must either be one of the developers or their friends as anyone that can use a phone and an app will know this is total garbage.
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Response from developer
If you are experiencing a technical problem using the NHS Wales App, please let us know by contacting us using the in-App feedback mechanism or online at https://apphelp.nhs.wales/
