Does not let me take money out
I’ve tried multiple times to take my 20 out but seems like they only let you deposit and not withdraw smh
Stops disappear
More then a couple of times my stops will get taken off but the position stays open and massive losses occur. This app needs help!
Very bad experience
They don’t answer you when there are issues. Issues with the software and they said they will get back to you and never do. Wouldn’t recommend using them
Good
Good
Great App, But a Few Features Still Need Improvement
I use it every day because I trade while I’m at work, and overall I’m happy with it. The only downside is that it’s missing some features that are available on the desktop app. For example, the trailing stop could be improved, since it works very differently compared to the desktop version.
Also, if you use prop firms and have multiple accounts, the mobile app doesn’t allow you to copy trades between accounts. That option is available on Tradovate’s web app and NinjaTrader’s web platform. I don’t think it would be too difficult to implement.
Hopefully, they improve these small inconveniences in the future. Other than that, I really can’t complain.
Also, if you use prop firms and have multiple accounts, the mobile app doesn’t allow you to copy trades between accounts. That option is available on Tradovate’s web app and NinjaTrader’s web platform. I don’t think it would be too difficult to implement.
Hopefully, they improve these small inconveniences in the future. Other than that, I really can’t complain.
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Transfers
Would give 5 stars but I hate that it takes a whole day to transfer money into your ninja trader account please set up instant deposit with debit card or something
Scam
I joined under a promotion where if you deposit $100 you receive and extra $100 from them and they said I don’t qualify after I put the money in. They didn’t give me a single reason why I wouldn’t qualify but that’s probably because I do qualify and it’s just false advertisement I read the fine print and nothing disqualified me from this promotion.
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Frustrating, buggy mobile app – not recommended for iPad/iPhone
NinjaTrader mobile app (iPad and iPhone) is poorly designed and frustrating. Constant switching between windows and pages. Two-factor authentication is broken: keyboard keeps flipping from numbers to text after every digit, forcing you to switch six times for a six-digit code. Charts don’t resize or fit properly—nearly unusable. Buttons overlap and feel cramped.
As an Australian user, funding is a nightmare. Debit cards fail, Apple Pay unsupported, overseas bank accounts trigger hidden fees, and every transfer requires extra disclosure forms. Account opening took almost two weeks of endless back-and-forth document uploads (passport, license, bank statements, utilities, etc.) despite providing complete files.
Desktop users seem happy, but the mobile experience is full of bugs and is far from intuitive. No better futures trading option from Australia that I’ve found, yet this still isn’t worth the hassle.
As an Australian user, funding is a nightmare. Debit cards fail, Apple Pay unsupported, overseas bank accounts trigger hidden fees, and every transfer requires extra disclosure forms. Account opening took almost two weeks of endless back-and-forth document uploads (passport, license, bank statements, utilities, etc.) despite providing complete files.
Desktop users seem happy, but the mobile experience is full of bugs and is far from intuitive. No better futures trading option from Australia that I’ve found, yet this still isn’t worth the hassle.
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Futures
The absolute best !
Overrall good but could have improvements
needs crosshairs when using chart
Great app
Love the ease of use of this app. Has tick charts very good and a must for me. Only reason not 5 stars is the inability to draw trend lines. Please add trend lines!! Please please please have been waiting over a year. We need trend lines please!
Needs Sound for Notifications
Love the app. Add the sounds so we can hear when an order is filled. Also notifications keep repeating and logging in faster so I can save my behind would get great.
HORRIBLE
when i downloaded the app I legit thought I was scammed. This app is bare bones and offers hardly any options besides "live trading" and "simulation". navigating it was awful. their charts are equally as bad as the user interface. Unlike most brokers they'll also quickly auto liquidate you if a position moves against you so you have to be sure to monitor positions closely at all times. theres no warning at all, not even if you open a position that requires much more margin than what you have to be considered risk efficient.
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Worst decision of my life!
If there were an option to leave 0 stars, I absolutely would. Unfortunately, the App Store requires at least 1 star, and even that feels too generous.
My experience with NinjaTrader has been incredibly frustrating. Customer support is almost nonexistent when you actually need help. I asked a simple question about my withdrawal and instead of getting a direct answer, I received generic responses that had nothing to do with my issue. It felt like I was talking to a bot that wasn’t even reading my messages.
When a company is handling people’s money, clear communication and reliable support should be the bare minimum. Instead, I was left wondering where my money was with no real explanation or urgency.
I expected a professional trading platform, but the lack of meaningful customer service completely ruined my experience. I would not recommend this app to anyone who values responsive support or peace of mind when dealing with their funds.
My experience with NinjaTrader has been incredibly frustrating. Customer support is almost nonexistent when you actually need help. I asked a simple question about my withdrawal and instead of getting a direct answer, I received generic responses that had nothing to do with my issue. It felt like I was talking to a bot that wasn’t even reading my messages.
When a company is handling people’s money, clear communication and reliable support should be the bare minimum. Instead, I was left wondering where my money was with no real explanation or urgency.
I expected a professional trading platform, but the lack of meaningful customer service completely ruined my experience. I would not recommend this app to anyone who values responsive support or peace of mind when dealing with their funds.
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Crashes
App constantly crashes and is not optimized very well. Will kill your phone battery very quickly. Please optimize this app especially preventing the crashes
Indicator
It would be excellent if the risk-reward indicator could be used.
No heikin ashi lines
The heikin ashi lines still don’t show even using heikin ashi indicators
Won’t even allow me to signup
Not good
Great for trading fast and reliable but charting needs work
I want to love this app and comfortably trade on it 24/7 but without being able to chart my levels I constantly have to flip to other apps. Best to use desktop version until they get charting available on the app
Stole my money
The deposit went through after about a week or so. Didn’t think about it for a bit and all of a sudden. Now I have zero dollars in my trading account no withdraw, no warning, just gone. App is simply useless. Only reason I knew is because they sent me a random email telling me I now have zero in my account and that they were gonna remove my access
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