Terrible, not worth the discount given.
It wants every thing running all the time. Trips don’t register because the apps not actually on, or some other setting. If I turn them all on when I start the trip, it still doesn’t want to count the trip. Having them on all the time runs my battery down constantly. I am very tired of having to recharge five times a day.
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Unprofessional
If NJM can’t even keep there app running properly how can I trust they run there company properly. All they have to do is update there app. Everyone else seems to do so. Might have to start looking for a new insurance company.
Buggy and Annoying
Hasn’t been updated in 3 years and crashes when trying to edit vehicle options. Also constantly asks me to change my settings and the window can’t be dismissed. It’s a constant babysitting job. Like other apps of this kind it doesn’t know enough to be truly accurate. For example when it is still recording a drive but you’re at a drive thru window and you need to use your phone to pay for your purchase. I’m going to pause or turn off njm each time? Right. So now my coffee stop is distracted driving. I could go on but the tech is not there yet.
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Horrible app
Stopped working in July on my wife’s phone and two weeks ago on my phone. Have called NJM safe drive people several times and what they tell me is what my phone shows is already done. They keep saying they will pass my concerns on to their tech dept but nothing changes. Also the app is silly. You are pdnslized if someone cuts you off and you have yo swerve to avoid an accident or if you have to jam on your brakes. They seem to penalize you if you break hard when a light changes and you decide to stop quickly. If you run the light no penalty. So really with all the things they can’t know about what is this app really good for?
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Frequent Reinstall Needed
The app stops without warning for no reason and needs to be reinstalled to work again. There is a message about incorrect settings when, in fact, they are correctly set.
Very unreliable tool.
Very unreliable tool.
Constantly thinks I am distracted
I use a dash mount so that I can use my phone as a GPS…the stupid app thinks I am constantly using my phone while driving. Must’ve been designed by five year olds.
The algorithm needs to be updated.
As a new NJM SafeDrive app user, I am waiting for more than a month to give my impression and review. The app tracks your driving via smart phone GPS and gyroscope, which measures driving speed and turning speed/angle. The math behind can be complicated. But starting from middle of May 2023, my accumulated scores by the end of May was half the rest app users in Leaderboard, who use the app from beginning of May. Simply put, the algorithm doesn’t compare average daily score. It compares the total scores. It seems the more you drive the higher your score is.
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Battery addiction
Honestly not that bad of scoring system but the sole fact I need my phone for work and every time I needed it it died on me. For a whole week I did not understand why my phone was dying by 12:00 my day starts at 6-7 I use GPS don’t have it plugged in as it’s unnecessary early in the morning and by the time I get to my first location I’m already at 10% sometimes get stranded because Apple takes so long to boot up but the real issue is why this app takes so much when it’s not supposed to.
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What have I gotten myself into?
I just downloaded this app thinking, since I loved NJM when I had them years ago, that they’d have a topnotch app to go along with their topnotch service. What I find is an app with a 1.7 rating WORSE than the park NYC App which is worse than HORRIBLE. Issues ongoing for over THREE YEARS? “Jessica” either isn’t sending reports over to the development team like she says she is, or said team is a bunch of mouth breathers too busy playing World of Warcraft in mom’s basement to bother to get any effect coding done.
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The worst!
It can’t tell if you’re a passenger or driver or if you’re on a bus! Drains my battery like crazy. I’m not sure it’s worth the discount
Battery hog and inaccurate
I want to like this app but I have 2 min of screen time over the last 10 days and it’s sucked 20% of my batter….#1 battery use. Deleting until it can be fixed.
differentiate driver from passenger
App is unable to differentiate who is driving from who is a passenger. It tracks my sons school bus rides and him as distracted as he’s using his phone on the bus. It can’t tell when I’m getting a ride from a friend or family member.
Safe Drive App
Been trying to download this app since November
It does not work
It does not work
Horribly designed
I downloaded this app to get a small discount on my NJM auto policy. They assured me it would have no bearing on how the insurance company rates me. Well, thank goodness for for that.
No matter how slow I go, it gives me a “harsh cornering” score nearly every time I make a turn. I tested it out this morning by almost slowing to a stop - I was going between 5-10 mph while making a turn & it still gave me a 10 out of 100 for harsh cornering.
I was a passenger with my daughter a few days ago and it rated the trip as if I were driving. I tried to change it from “driver” to “passenger” and from “my vehicle” to “other” and the app crashed each time I attempt to change it. I finally gave up.
If I wasn’t getting a discount on my policy, this app would’ve been deleted the day I downloaded it. It’s awful.
No matter how slow I go, it gives me a “harsh cornering” score nearly every time I make a turn. I tested it out this morning by almost slowing to a stop - I was going between 5-10 mph while making a turn & it still gave me a 10 out of 100 for harsh cornering.
I was a passenger with my daughter a few days ago and it rated the trip as if I were driving. I tried to change it from “driver” to “passenger” and from “my vehicle” to “other” and the app crashed each time I attempt to change it. I finally gave up.
If I wasn’t getting a discount on my policy, this app would’ve been deleted the day I downloaded it. It’s awful.
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Privacy and passenger concern
I went to philly with my nephew I was a passenger and I wonder how they jump to my score and know if iam a passenger or driver ?? And Privacy is important in every body’s life !!
Stupid.
My car have apple CarPlay. If I use apple carplay the app says I am using my phone. It is hands free.
Give option to use location while using app
Give members the option for use location while using app (similar to all the other apps). NJM Drive is draining mobil phones battery life fast. Previous months before upgrade they have that option -use location while using app.
Response from developer
Hi, thanks for letting us know about this. I've shared your feedback with our product development team. -Jessica
Really? 3 years and same issues?
New customer and set the app up a week ago. It says it’s recording while I’m driving and when my trip is done, it says Complete but after a week of driving, I have 0 trips logged. Have contacted customer service to no avail. How is this app having the same issues that customers reported YEARS ago??? Do better
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Don’t count on this!
App stalled after 2 weeks. The tech support is nonexistent. If you depend on this to reduce your insurance, good luck. No response to feedback! Stay off the interstate highways, it doesn’t like speed over 50.
Doesn’t work
Doesn’t work, it keeps telling me my settings are incorrect when they are correct. I pressed allow always for location and allowed motion and fitness tracking.
