Nord Pilates User Reviews

Name: Nord Pilates
Rating: 3.9 (337 reviews)

Nord Pilates

WEST FEES UAB

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience28.1% of reviews

Neutral10.7% of reviews

Negative experience61.2% of reviews

~ Based on 121 written reviews from the US App Store.

Is Nord Pilates Safe?

Nord Pilates appears mostly safe based on user ratings. AppsHunter Safety Score for Nord Pilates is 78/100.

This assessment is based on 337 user ratings, with an App Store average of 3.9/5.

Safety Analysis

73.9% of ratings point to a safe experience

7.7% of ratings suggest some concerns

18.4% of ratings point to a risky experience

~ Based on 337 App Store ratings for Nord Pilates.

Is Nord Pilates Legit?

Nord Pilates appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Nord Pilates is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Arnaque/ Scam/ NOPE!

J’ai effectué un paiement unique. Pourtant, le mois suivant, j’ai été débité d’un montant quatre fois plus élevé, sans que cela soit prévu ni indiqué comme un abonnement. Il ne figurait d’ailleurs nulle part dans mes abonnements. C’est une arnaque. Laissons tomber. L’application est mal conçue. Les exercices n’ont pas de guidage vocal, ce qui oblige à regarder constamment l’écran pour suivre les mouvements. C’est perturbant et cela nuit à l’expérience. Je suis très déçue.

I made a one-time payment. However, the following month, I was charged four times that amount without any prior notice or indication that it was a subscription. It did not appear anywhere in my subscriptions. This is a scam. Forget it. The app is poorly designed. The exercises have no voice guidance, so you have to keep looking at the screen to follow along. It’s distracting and takes away from the overall experience. Highly disappointed.

Deaksoy

23 days ago

Response from developer

We’re sorry for your frustration and disappointment. It sounds like there was confusion around the billing—subscriptions do auto-renew unless canceled beforehand, and details should be shown at checkout and in your account. For help with your payment and feedback on workout guidance, please email help@nordpilates.com with your order details so we can review and assist.

Abla

Application frauduleuse avec offre d’appel à prix bas et renouvellement automatique à 96€ par mois sans contentement avec refus de remboursement.

Ab.wb

24 days ago

Response from developer

Nous sommes désolés pour votre expérience. Les abonnements se renouvellent automatiquement chaque période à moins d’être annulés à l’avance. Si vous avez eu un souci de facturation ou souhaitez discuter de votre situation, merci d’envoyer un email à help@nordpilates.com avec les détails de votre commande afin que notre équipe puisse vous aider.

Unauthorised charges for 100$ monthly

Please be aware on unauthorized subscription from this merchant!!!! I placed an order for about 20 euro for a 4 week plan, and then has been charged twice for more then 100$ for a “4 week plan subscription” which I have not been aware of. No emails, no charges confirmations! No reply from customer service! Do not try this service!!!!

NadiaFallLeaves

a month ago

Response from developer

We’re sorry for your frustration. Subscriptions auto-renew unless canceled in advance, and charges will continue until you manage or stop your plan. Please email help@nordpilates.com with your order details so our team can review and resolve this for you as soon as possible.

Fraud

I purchased the trial and cancelled but was charged $153 at the next subscription cycle. They refuse to reverse the unauthorised charge. I have to report them to my bank now and change my credit card.

Keeping apps safe for you

a month ago

Response from developer

We’re sorry for the stress this caused. Subscriptions auto-renew unless canceled before the next billing date. For questions about charges after cancellation, please email help@nordpilates.com with your account and order details—our team will review your case and help resolve the issue privately.

Scam

Like other reviews state, there is no audio. I followed the instructions to cancel my subscription by sending an email to request cancellation. I received a response confirming my cancellation. Over a month later I get a call from my credit card company flagging a charge from a company I never heard of. Otherwise known as Nord Pilates. Even after cancellation, they tried to charge my credit card. That was declined so they tried to send another charge through a different name. Luckily credit card companies are smart and flag these.

Crazy-1562

a month ago

Response from developer

We understand how upsetting this is. Once a subscription is canceled, no future charges should occur, and all billing is always under the Nord Pilates name. Please email help@nordpilates.com with your account and order details so our team can fully review and resolve this for you.

Lack of transparency

Not clear that you sign yourself up to an auto-renewal subscription ! Very dishonest business practice.

K L Review

a month ago

Response from developer

We understand your frustration. Subscriptions renew automatically unless canceled, and this is stated during sign-up, but we’re sorry if it wasn’t clear enough. Please email help@nordpilates.com with your account details so we can review your situation and help.

Subscription robbery

When I attempted to locate the renewal details, they were difficult to find and not readily accessible. Based on the information presented during the purchase process, I reasonably believed I was signing up for a 4-week trial plan at the advertised price. I expected that, at the end of those four weeks, I would be given the opportunity to choose whether to continue with a monthly or full subscription. Instead, I received no reminder, notification, or confirmation before more than $100 was charged to my account.

When I contacted Nords customer support, I was simply told they could “confirm the details of the subscription,” but no meaningful explanation or assistance was provided. My concerns about the lack of transparency were not addressed.

In addition to the confusing subscription process, the quality of the program itself fell far short of what I reasonably expected for a service costing more than $100 per month. The workouts provided no audio guidance whatsoever. I was forced to count the intervals myself and repeatedly interrupt my workout to check when I was supposed to change exercises. There were no verbal instructions explaining proper technique, common mistakes to avoid, or how to perform the exercises effectively. These are basic features I would expect from a premium fitness application.

Had the renewal terms been clearly disclosed and had the program met the quality one would reasonably expect at this price point, I would not be requesting a refund.

Fabulous1416

a month ago

Response from developer

We understand how frustrating this experience has been and take your feedback seriously. Subscriptions auto-renew unless canceled in advance, and renewal details can always be viewed at https://nordpilates.com/manage-subscription. We’re sorry the workouts didn’t meet your expectations. Please email help@nordpilates.com with your order details so we can help resolve this privately.

Large hidden increase in subscription charges

Thought I’d subscribed for a one off introduction plan only to be charged nearly £80 four weeks later.

This charge and ongoing subscription was not clear on sign up so will have to reclaim via charge back via my bank. Very sneaky and not cool.

Subscription does not appear within App Store subscriptions either so very hard to spot. You can only find via the ‘Manage Subscriptions’ link in the website footer.

RichyGray

2 months ago

Response from developer

We understand how frustrating this feels. Subscriptions purchased on our website auto-renew unless canceled, and are managed separately from App Store subscriptions. You can view or cancel at https://nordpilates.com/manage-subscription. Please email help@nordpilates.com with your account details so we can assist further.

The billing is a scam.

I signed up for a 4 week trial with no continuation because I wanted to test it out. A month later they tried to charge over $100 to my credit card, then when I went back into the app to finish using my sessions, it wouldn’t let me access them.

KaytiSi

2 months ago

Poor service

Do not sign up in the app / using Apple Pay. No menu item to cancel subscription provided in the app before subscription payment is taken. When contacting customer service they refuse to refund.

KLoggins

2 months ago

Response from developer

We understand how frustrating this feels. Subscriptions renew automatically and must be canceled in your Apple account before the next payment. For details on managing your App Store subscription, please visit https://help.nordpilates.com/hc/en-us/articles/40395074271121. Please email help@nordpilates.com with your order details so we can assist further.

Misleading information

One of the only reasons I decided it was worth subscribing was because there was a “risk-free guarantee.” I was expecting the next charge to go through on the 8th, so I hadn’t cancelled, then I saw charges pending on the 6th and customer service said it was too late to get my money back. Definitely not worth the price. I was pretty consistent with following the plan and didn’t see any results after almost 4 weeks.

Hmg0123

2 months ago

Response from developer

We’re sorry for the disappointment and any frustration with the billing. Subscriptions renew automatically and charges can process a few days before the renewal date. For any concerns about our guarantee or your results, please email help@nordpilates.com with your account details so we can help directly.

Don’t sign up for trial, you’ll be charged for a whole year

Thought I’d give this a try for 4 weeks at £15 or so. Would never have agreed to pay £79 for a year and yet I was charged this and am now being told I am unable to get a copy of my agreement. I fell scammed.

Mcintak

2 months ago

Response from developer

We understand how upsetting this is. Subscriptions auto-renew at the end of your initial period unless canceled in advance. For help retrieving your agreement details and reviewing your charges, please email help@nordpilates.com with your account email and order info so our team can assist further.

Arnaque

Tout est quasi en anglais lors de la souscription. On nous fait miroiter une super réduction pour juste essayer. On se rend compte que c’est nul. On va dans notre Apple pas d’abonnement donc c’est ok après les 4 semaines c’est fini. Et bien non d’un coup prélèvement de plus de 90 euros!!!! Sans mail qui dit « hey tu es sur le point de renouveler ! » Une honte, un scandale. J’ai contacté le support j’exige un remboursement. Vous êtes des voleurs!

Jeanne87500

2 months ago

Response from developer

Nous comprenons votre frustration et sommes désolés pour cette expérience. Les abonnements se renouvellent automatiquement, sauf annulation préalable. Merci d'envoyer un email à help@nordpilates.com avec votre email de compte et numéro de commande pour que notre équipe puisse examiner la situation en détail et vous apporter une solution.

Arnaque

Attention au renouvellement automatique hors de prix sans info préalable. De plus application vraiment pas terrible

cedphil38

2 months ago

Response from developer

We understand how frustrating unexpected charges can be. Subscriptions renew automatically unless canceled in advance, and all details are provided before purchase. Please email help@nordpilates.com with your account info so we can review your case and address your concerns about the app directly.

Don’t go there with this app

I was trapped into a 12 month subscription after signing up for a 12-week program - which I didn’t find suitable - there was nothing personal about this experience be careful not to be diddled out of nearly $300 and cancel straight away if you make the mistake of signing up with these thieves.

Gtutghudghj

2 months ago

Response from developer

We’re sorry this left you feeling frustrated. Subscriptions renew automatically unless canceled ahead of time, and all plan details are shown before purchase. For any account or billing concerns, please email help@nordpilates.com with your order info so our team can review and assist privately.

Good workout

Unfortunately without music

Petra P.

2 months ago

Response from developer

Thanks for your feedback! We're glad you enjoy the workouts. Music isn’t currently included, but we appreciate your suggestion. Your input helps us improve and we’ll pass this along to our team. If you need any help, please email help@nordpilates.com.

Be careful, it’s a subscription!!!

I purchased the 4 weeks option and now they’ve charge me £79. It’s not clear at all that is a subscription!! The app itself it’s so basic, I wanted to try it due to being promoted as fascia release and it’s nothing a really basic Pilates app. Not happy at all. I hope they refund me. I have tried to unsubscribe but can’t find how and waiting for customer help.
UPDATE: customer service is amazing, they reply really fast and are willing to help

WM Montse

2 months ago

Response from developer

Thanks for your detailed feedback and for updating your review. Subscriptions auto-renew unless canceled in advance, and all plans include this info at checkout. You can manage or cancel your subscription anytime at https://nordpilates.com/manage-subscription. If you need more help, please email help@nordpilates.com.

Pour rester souple et en forme à + 77 ans

Pas facile mais envie d aller + loin

Alban64160

2 months ago

Response from developer

Merci beaucoup pour votre avis et votre motivation à poursuivre votre pratique ! Prendre soin de sa souplesse et de sa forme est précieux à tout âge. Si vous avez besoin de conseils pour progresser ou personnaliser vos séances, notre équipe est là : help@nordpilates.com.

ARNAQUE A FUIR !!!!!

J’ai été prélevé de 100€ alors que j’avais pris un abonnement à 14€, ce sont des énormes voleurs !!! À fuir

Luanatub

2 months ago

Response from developer

We understand how upsetting unexpected charges are. Subscriptions auto-renew unless canceled in advance, but billing issues can sometimes happen. Please email help@nordpilates.com with your order details—we’ll review your account and work to resolve this quickly and fairly.

Beware!!

Steer clear! I thought I’d signed up to a 7 day trial so never gave it another thought after that. However I’ve just realised that 3 monthly payments have been taken from my account since. On contacting customer support I just got the same standard line of nothing they can do about digital subscriptions. I wish I’d read other reviews before agreeing to the ‘trial’.

Niki KN

2 months ago

Response from developer

We understand how frustrating this is. Subscriptions auto-renew unless canceled before the trial ends, and charges will continue until canceled, as mentioned at checkout. For help managing your subscription, visit https://nordpilates.com/manage-subscription or contact help@nordpilates.com with your details so we can look into this further.